I agree - a "healer" is more than someone running around putting bandaides on hurt heroes. Running a trollie/healer is very situational. I have several that I enjoy playing very much. Having joined this game when it was pretty new and levelling a healer to 50 as my first try, I eventually managed to get the healing side down pat. As a controller/healer you have to adapt to your teams. Do you have a tank who collects the mobs and bunches them nicely for the aoe damage dealers? Wait until he does then lock them down and use the spare time buffing. Running with a wild team that just plows through and ends up with a happy free for all? Find your weak spots and concentrate on them, keeping your controlling powers for damage alleviation on bosses and lieutenants. Make sure you let your team know that you are following the team leader or tank and for squishies to stay near you for your area heals. In my opinion, you can do effective minimized control by concentrating your trollie powers on the holds, skipping any immobs. This will give you more of the empath powers. But don't concentrate on either area heals or single target heals because both are needed if you want to heal. It's fun running a controller/emp - but it's not something that is easy. You have to keep your eyes on the mob and on the team members.
Hope this made sense, though I've been playing this game for many years I have always refrained from posting - there are so many wiser folks out here than me. But I couldn't resist since I have played several trollie/emps to 50. If you don't want the team upset at you for neglecting one or the other - it keeps you on your toes
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Same problem for me. Worked fine yesterday, since I-17 is unplayable.