I preordered Beatles Rock Band from Best Buy. When it was released on September 9th, I did NOT pick it up, for a couple reasons, including the fact that I was very sick with an upper respiratory infection. On September 14th, I received an email thanking me for picking up my order.
I called Best Buys 800 number about it, and was informed that the store had made an error and they would fix it. The next day, I received an email from Jessica informing me that they were very sorry for the error, that she would fix it, and that she would send me a gift card to make up for it, and promising to contact me within a couple days to confirm the details. I never heard from Jessica again.
I called Best Buy weekly after that, letting them know that I had not gotten my money back and I had not gotten the promised gift card. Each time, I was promised that the gift card would be on the way.
On October 4th, I finally received word that my account had been credited back for the purchase, but still no sign of the gift card.
On October 14th, I spoke to Donald at Best Buy customer care and explained the situation to him. He told me that at no point had there ever been a request for a gift card for me, but that he would put in the request himself. Donald was an interesting choice for a customer care representative, as he was really not terribly personable, and was more than a little off-putting. To his credit, however, he DID get the request in.
However... as of November 18th, there was still no gift card. I called customer care again and spoke to Joseph. Joseph informed me that the request for a gift card for me HAD been put in as of October 17th. He told me that it can take 2 - 4 weeks for a request to go through and that I should call back after 4 weeks had passed. I then pointed out that it was November 18th... kinda like more than 4 weeks had passed. I asked him how long I should wait before calling back again, because at this point, I was not convinced I was ever seeing that card. He asked me to wait until the end of this week, since if they had to cancel the request and put in a new one, it would take ANOTHER four weeks.
Whats really ironic about this... I wasnt originally angry. They fixed the problem I called about originally. If no one had offered the card in the first place, Id be ok with Best Buy. They made a mistake, they fixed it. However, by offering me a card and never sending it... Well.. I havent set foot in a Best Buy since before September 9th. At this point, if I ever do get the gift card, I might just give it away as a Christmas present to someone, since I dont know that Ill ever shop there again. This has been a very unpleasant experience.
I'm in. . .You know me, I am always ready to "don my gay apparel".
