Just wanted to add my own thanks to the growing chorus.
This is my first MMO, and I only expected to be playing it for a month or two when I started last August. And yet, here I still am. In large part that's due not only to how good the game is, but also to how good the Devs and support staff are. I like to hear from the red names, and as much as we might not always like what they have to say, at least they're brave enough to tell us themselves rather than sending some PR flunky to do their dirty work for them as I hear is common in other MMOs.
Also, a big kudos to the GMs--they've always been quick to respond to petitions, and always friendly.