Ex_Libris

The 57 & 60 Month Veteran Rewards are designed to help our ‘Vets’ hit the ground running and in high style without breaking the bank! With players having so many opportunities to create new character concepts we feel these rewards will help our long standing fans suit up in style.

[u]57 Months[u]

Abiding Badge: 50% discount on all tailor sessions: Start out your new characters in style!


[u]60 Months [u]

City Traveler Badge: Hit the ground running… this badge unlocks access to the following Power Pools at level 6, so players can access Tier 1, 2, or 3 powers early on.

[*] Flight
[*] Superspeed
[*] Teleport
[*] Superleap [/list] (1) Additional Character Slot: This reward is granted annually to each player that has been part of our Veteran Rewards Program. Months: 12, 24, 36, 48, 60 should all reflect this value.

5 Merit Rewards

Join the Community Discussion!

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"our normal Friday maintenance period"
What time exactly is that? I heard 8am eastern time. Is that true? Ineed to know what time i have to get up on friday.

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Start: Friday, January 23rd 2009, at 8:59am PST / 11:59am EST
Finish: Sunday, January 25th 2009, 8:59pm PST / 11:59pm EST

OP has been updated with confirmed FAQ on Double XP.

Ex

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How much time do we have before we need to have our inboxes totally wiped?

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This exercise is more to cut down on fluff and to have folks that want to ensure their items are archived.

We are working on a solution that will move PM's forward, but in our effort to find out how much data we were moving we discovered there are nearly 7 million PM's saved on our system. Much of that is fluff, read receipts, and from inactive account holders.

So this messaging is to inform all to help do their part and also putting out a disclaimer that we cannot guarantee all messages will be moved forward.

Ex

Yesterday marked one week since City of Heroes became available for Mac! As such, it's time to conclude our trio of animated hero/villain videos created to mark the occasion.

We've linked all three of the videos here for easy access:

[*]City of Heroes - I'm a Hero. I'm a Villain. - Intro[*]City of Heroes - I'm a Hero. I'm a Villain. - Day Jobs[*]City of Heroes - I'm a Hero. I'm a Villain - Sidekick[/list]The videos may be coming to the end, but COH on the Mac is here to stay, so what are you waiting for? Purchase your copy today and get exclusive in-game items!

In the new Mac Users Forum meet your fellow Mac players, share information, and make friends in the new that you can venture into Paragon City with together!

Discuss the Mac Ads here.

Hey folks,

Check out the latest installment of the Hero vs. Villain Videos.

Hero & Villain Video #3!

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So Ex...

Any word on getting RSS feeds for the Developer and Community Digests? I've tried using Feed43 to set up an RSS for the board topics that interest me, but it's been a complete no-go so far.

Thoughts?

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Great question, with us in the process of moving to new software, development for this current software is not likely to occur.

RSS for the Dev & Community Digest would be a wonderful feature for us to have on our Official Message Board. We will make sure and send that request to our Web Development Team to include as a feature request.

Ex

[ QUOTE ]
The link to the information page no longer works. Is this still the correct path for the official news feed?:

http://www.cityofheroes.com/news/index.xml

EDIT: Please disregard. The search function is a wonderful thing. The new feed is:

http://www.cityofheroes.com/news/atom.xml

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I updated Lighthouse's original posts to reflect the correct address, thank you for bringing this to our attention.

With our move to the new forums updating a few links here and there is going to be necessary so please do let us know when we have a dead link or 404 error.

Regards,

Ex

Timing:
The event will start following our normal Friday maintenance period on January 23rd and go through the evening of Sunday January 25th.

Start: Friday, January 23rd 2009, at 8:59am PST / 11:59am EST
Finish: Sunday, January 25th 2009, 8:59pm PST / 11:59pm EST

Server Caps:
Given the broad appeal and player interest in the Double XP events, it is possible that our most populous servers (usually Freedom and Virtue) may hit the server population cap. In anticipation for the coming Double XP weekend, we have recently increased our server cap; however it is still possible that they will cap. To provide all players the best play experience, we put a hard cap on just how many people can log into any one server. Should the server cap, it will show 3 grey dots at the server select screen and have a pop up message of “Full” when you hover your mouse over the server.

Leveling Pacts:
Leveling Pacts will reflect the double XP reward. If a single player is online they will collect double XP that will be shared within the pact with the offline character. If both players are online there will be double XP shared within the pact from both players.

Patrol XP:
The Patrol XP will be inactive throughout Double XP weekend. Players will still earn Patrol XP (not doubled) during their sessions. Also the cancellation of debt will still occur as normal throughout Double XP weekend if players get debt or log out with debt during their play sessions.

Double Rewards:
During Double XP Weekend players obtain double rewards in the following categories: XP, Prestige, & Influence/Infamy. Double rewards do not apply to salvage, inspirations, day jobs, or merits.

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Any additional questions I'd certainly be happy to answer.

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You still haven't gotten back to us with the clarification to the statement you made which seems to contradict the statement Positron made. You said that, "Purchase of the MAC Version is necessary if you want to run on a MAC OS" but Positron said that one "can download the Mac client for free when it is released."

So... what's the official word?

[/ QUOTE ]

Positron as the Senior Lead Designer trumps Ex Libris as the Community Relations Coordinator.

Ex

[ QUOTE ]

thanks for the advice, but, i didn't get an answer to the clarification i asked for in this thread.

could i get the information, please?

edit: and it's not an mmorpg.com thing other than they're not having anyone fact check their correspondents. pretty much all redpill's articles have been um, of the same caliber.

i would just like clarification on whether starting a new account with the mac pack does or does not give you 12 free character slots... because, that is what redpill has posted, and until they take away that "correspondent" by her name -- people will believe her statements.


also, do the 30 days of gametime count towards a vet badge or not?

i'd like to have someone official from here to give an answer so that it is not simply my word and so people won't be buying/not buying based upon erroneous caveats made by someone with "correspondent" by its name.

[/ QUOTE ]


The answers to your questions are the following:

Does starting a new account on a Mac Pack grant 12 character slots?

This can be a confusing question because of the history behind character slots. With the original product 'City of Heroes' users received with their subscription 8 character slots. When 'City of Villains' launched that number was increased to 12 character slots for any users that purchased that product. Last November when NCsoft Acquired the City of Heroes Franchise all editions of the game were back coded to be inclusive of both City of Heroes & City of Villains thereby making all accounts reflect the 12 character slots. With the launch of Issue 12: Midnight Hour, Positron made this Announcement which effectively outlined our Character Slot Purchase Feature along with corresponding Veteran Rewards for long term subscription holders. Players can now have a maximum of 36 characters per server.

Which is where the confusion is creeping into this situation. Some current users reading the 12 Character Slots bullet of the Mac Edition are interpreting that to mean 12 additional character slots which would be in addition to the 12 you start with on a new account. The marketing of this product is for new users and the product for new accounts grants 12 character slots only. Users that are upgrading their current account so they can get the game time, mission teleporter, and costume items will be receiving no additional character slots. This question has already been asked previously in this thread but I gave a more comprehensive answer here as there is still some residual confusion.

Does my purchased game time count towards Veteran Rewards?

Yes, your purchase counts towards Veteran Rewards, when you apply the "upgrade" to your current account you should see some changes in your billing statement. For example if your subscription was currently set to bill you on Feb. 10, 2008, after applying the code it should state next bill due Mar. 10, 2008. This billed time counts towards your Veteran Rewards. If you do not experience the above scenario when upgrading your account, or if you have created a new account instead of upgrading your current account then please contact our billing support through PlayNC Support and select Account Support on the drop down options where applicable.


Any additional questions I'd certainly be happy to answer.

As for MMORPG.com Correspondents there is a specific process for people to apply for these positions, it is a volunteer position and one we are happy to see emerge. I have contacted the Community Manager from MMORPG.com and asked for an introduction to our assigned correspondents. Opening the lines of communication will help to promote, educate and enhance the experience for MMORPG.com & City of Heroes end users. Your feedback is important to us and we do realize this process happens through many sources.

Regards,

Ex

Folks we are working internally to improve the communication with the MMORPG.com representatives.

Please do not result in any online trolling, flaming, or antagonizing on our boards or theirs. I think in the end we are all working on the same results; more love for our favorite game.

If there are unanswered questions from the community feel free to ask them here or drop us a PM.

Regards,

Ex

Life in the city keeps getting more and more interesting with our new City of Heroes Mac advertisements.

Check out our latest advertisement under our news section.

Join up with the community to discuss the latest ad here!

This is the discussion thread for all things related to the Mac Edition, we have highlighted with hyperlinks to featured news articles, video ads, and to our new Mac Users Forum.

We hope you enjoy the Costume Set and Mission Teleport Power that comes along with the Mac Edition. We have featured some information for your viewing below.

Read up on the article published about City of Heroes on Apple.com

We've linked all three of the videos here for easy access:
<ul type="square">[*]City of Heroes - I'm a Hero. I'm a Villain. - Intro[*]City of Heroes - I'm a Hero. I'm a Villain. - Day Jobs[*]City of Heroes - I'm a Hero. I'm a Villain - Sidekick[/list]
In the new Mac Users Forum meet your fellow Mac players, share information, and make friends in the new that you can venture into Paragon City with together!

The videos may be coming to the end, but COH on the Mac is here to stay, so what are you waiting for? Purchase your copy today and get exclusive in-game items!

For those of you with an active account there is no download necessary with your purchase, simply follow the instructions on your PlayNC Account Management screen to apply the code and the perk items will be added to the account you select from the management page.

Here is what you will get with your purchase:
<ul type="square">[*] Access to the full City of Heroes® and City of Villains® games via downloadable client.[*] Exclusive in-game items - a Mission Teleporter Power, and the new Valkyrie themed costume set (available to both Heroes and Villains).[*] One month of game time included. (activation with a valid credit card or game time card is required... monthly fee required to play: $14.99* ).* plus US sales tax, where applicable. Player is responsible for all applicable internet fees. [/list]

Valkyrie Themed Costume Set
Costume pieces include two varieties of wings, a cape, a skirt/kilt, pants, boots, shoulders, chest, gloves, belts, and helmet with multiple details.

Mission Teleporter Power
Players can save time and get right into action by teleporting to their active mission.

[ QUOTE ]
Thanks. I think. Now everyone will know I can't type or spell. Oh, the humanity...

[/ QUOTE ]

Happens to me all the time...all the thyme.

Bare with me as I bear the burden of being the textual leaper of tall buildings and dotter of eyes.

Thread saved and stickied per request, fixed spelling as well.

Ex

Check out the new Ad for City of Heroes Mac!


Join up with the community to discuss the Mac Video in the new Mac Users forum on our Official Message Boards.

The City of Heroes Development Team would like to welcome our new Mac Users to Paragon City and The Rogue Isles.

Join the Community Discussion here!

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QR

Ok, ok you're a Mac and I'm a PC. But are you hero or villain?????

Welcome to CoH/V Macsters!

[/ QUOTE ]

http://www.youtube.com/watch?v=xjXVhA86Vr4

I am a Villain!

Ex

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[u]Purchase of the MAC Version is necessary if you want to run on a MAC OS[u] but the download is obsolete if you already have the client installed.

[/ QUOTE ]

Really?!

All the talk during beta was that that if you have a game account, you have access to the PC and the Mac clients *without* buying the new Mac Edition.

Is that now different?

If I don't buy the Mac Edition and get a Mac Computer for MLKjr Day (it could happen), will I be able to download the Mac Client onto the Mac and play, or will I have to first buy the Mac Edition in order to enable the client to play on the Mac?

[/ QUOTE ]


I'll confirm tomorrow but I believe there is an Authentication process involved on the updater.

Ex

[ QUOTE ]
Ex: I think you misunderstood Kohato.

I am on a Mac, I play in Windows, I want to play in Mac OS:

Can I download it from somewhere? Obviously i need a new download as the windows installer doesn't run so good in Mac OS

[/ QUOTE ]

Yes I understood correctly, what I am saying is it is not necessary to download the client, the updater will recognize whether your MAC bit is enabled and support automatically.

Purchase the product, apply to already created account and voila, no download necessary.

The download of the client is only necessary for new users, even folks that joined our Open Mac Beta have a work around so they don't need to download the client.

Purchase of the MAC Version is necessary if you want to run on a MAC OS but the download is obsolete if you already have the client installed.

Work Around Instructions for those that were in Open Mac Beta to convert test client to live client.

[ QUOTE ]
If I own the PC version, and would like the mac version (but don't care about the time or items), am I able to simply download it from the FTP site where the mac updater is hosted?

Would this run the same as normal since I already own an account and the game? Or do I have to go purchase the mac version as well as my pc version.

[/ QUOTE ]

The game client is the same so there is no need to download from the FTP. The updater has been replaced with a version that will read whether your account is operating from a MAC or PC and will adjust for that.

There is no difference to the game, the MAC Version is set to support your system if you are operating from a MAC.

In your case you wouldn't want to create a new account you would simply want to upgrade your current account to have both authorized bits, this would allow you to also take advantage of the perks of game time, mission teleporter and costume sets.

The reason we are sharing this information with our users is we don't want people to uninstall their game client to only have to reinstall the same client. Also we don't want folks to lose any Veteran Rewards by taking advantage of both operating systems.

Let me know if you have additional questions.

Ex

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[ QUOTE ]
For all of you folks wishing to grab the special in-game items that come with the Mac Special Edition

[/ QUOTE ]


you mean pc users?..im confused..if im not on a mac then wouldnt i be a pc user?

if i buy this for my pc it will work?..and my paid time is up on the 21st..will this go into effect the 21st for the free month?

your words arent clear for me...can i use this or not on a pc for accounts already working or am i buying a new account?

[/ QUOTE ]

Coldmed you can apply your code to your account and get the perk items and one month of game time. It doesn't matter if you are playing on a Mac or PC, just go to the PlayNC link and follow the instructions on your current account.

Let me know if you have additional questions.

Ex

[ QUOTE ]
@ Blackavaar The 12 character slots dont seem to be added to an existing account : I just bought this and they werent added. I am assuming that that means that if this is used to make a new account, that new account will have 12 character slots. It would be nice for the page to be updated to say that (or someone to tell me that its a bug, and give me my 12 new slots). (actually, i would prefer the extra slots )

[/ QUOTE ]

Sorry Folks,

12 character slots are for new account creations only.

Ex

For all of you folks wishing to grab the special in-game items that come with the Mac Special Edition, there are two options available to you.

1. These items will be available as a stand-alone purchase for $9.99 after the two month exclusivity period ends.
2. In order to get these items now you can purchase the Mac Version from one of the following sources, both retail at $19.99:

[*]PlayNC Store [*]Gametreeonline.com [/list]For those of you with an active account there is no download necessary with your purchase, simply follow the instructions on your PlayNC Account Management screen to apply the code and the perk items will be added to the account you select from the management page.

Here is what you will get with your purchase:

[*] Access to the full City of Heroes® and City of Villains® games via downloadable client.[*] Exclusive in-game items - a Mission Teleporter Power, and the new Valkyrie themed costume set (available to both Heroes and Villains).[*] One month of game time included. (activation with a valid credit card or game time card is required... monthly fee required to play: $14.99* ).* plus US sales tax, where applicable. Player is responsible for all applicable internet fees. [/list]



Valkyrie Themed Costume Set
Costume pieces include two varieties of wings, a cape, a skirt/kilt, pants, boots, shoulders, chest, gloves, belts, and helmet with multiple details.





Mission Teleporter Power
Players can save time and get right into action by teleporting to their active mission.





Join the Community in discussing this topic here!

For all of you folks wishing to grab the special in-game items that come with the Mac Special Edition, there are two options available to you.

1. These items will be available as a stand-alone purchase for $9.99 after the two month exclusivity period ends.
2. In order to get these items now you can purchase the Mac Version from one of the following sources, both retail at $19.99:

<ul type="square">[*]PlayNC Store [*]Gametreeonline.com [/list]For those of you with an active account there is no download necessary with your purchase, simply follow the instructions on your PlayNC Account Management screen to apply the code and the perk items will be added to the account you select from the management page.

Here is what you will get with your purchase:
<ul type="square">[*] Access to the full City of Heroes® and City of Villains® games via downloadable client.[*] Exclusive in-game items - a Mission Teleporter Power, and the new Valkyrie themed costume set (available to both Heroes and Villains).[*] One month of game time included. (activation with a valid credit card or game time card is required... monthly fee required to play: $14.99* ).* plus US sales tax, where applicable. Player is responsible for all applicable internet fees. [/list]


<center>Valkyrie Themed Costume Set
Costume pieces include two varieties of wings, a cape, a skirt/kilt, pants, boots, shoulders, chest, gloves, belts, and helmet with multiple details.





Mission Teleporter Power
Players can save time and get right into action by teleporting to their active mission.


</a></center>


Join the Community in discussing this topic here!