I have been having this problem since i16. If you submit a bug report that your character is stuck, list what person it is and what sever and tell them you no mapserver'd character is stuck, they should move them to the mercy/atlas otherwise they have to wait til maintenance. Try to avoid zoning into cap au/port oakes if a villain since that seems to be the two zones that crash like that for me, if she plays hero side it's probably steel canyon etc.