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NCSoft Account Support finally forwarded my ticket to the City of Heroes team who very quickly resolved the issue and gave me my second reward token. I can now chat, trade and email again! Time to go activate that Going Rogue box code. Thanks very much for the help and advice. See you in game!

I went ahead and updated my ticket. I don't know if the personnel handling my issue are from billing support or not. The signature on the response was from Account Support. It did state that it could take longer than 24 hours if the ticket was submitted on a weekend or holiday though. I guess I'll hope to hear something next week. I appreciate all of the info that everyone here has shared with me. Thanks very much!

Wow, auto close an unresolved support ticket after 72 hours? All I'm going to say about that policy is at least I won't feel bad about pestering them if it gets to that point.

Is the 72 hours from the time of the last activity, which in my case would be the time that the support team replied to say that they would investigate and get back to me?

Thank you very much for the info.

I contacted support through the NCSoft website by submitting a question to the support team. They responded by email and told me that they would investigate and I should receive a response within 24 hours. It is now going on 48 hours and I haven't heard anything else.

I don't want to pester them or be impatient, but I'm left wondering if taking so long is out of the ordinary or not. Truthfully, based on the information everyone has shared in this thread, this should be a very straightforward investigation I would think. Any thoughts?

Thanks.

Thanks for the input everyone.
I definitely only have 1 token. I just rechecked.
Reward Tokens Earned: 1
Reward Tokens Spent: 1
Reward Tokens Remaining: 0

Just for more details, I did not create a free account first and then apply the VIP starter kit to it. I bought the VIP Starter kit and created the new account in that process. I immediately received my one reward token that day. My VIP time expired a day or two ago and I did not receive another token at that time. I appreciate all of your help. I have sent a support request to the City of Heroes team. Hopefully they can take care of me. Thanks again!

Thank you all for the help. Considering the VIP Starter kit left me with a grand total of 1 reward token, I should hope that it did not count as a retail code. I really hoped that the starter kit would leave me with two. It seems silly that a free account has the same privileges that I do since I spent money into the system. Now there is no difference between my account and a free account (with regards to paragon rewards). Sorry for the complaint, that is not my intention. I'm just trying to decide the best way to go forward.

Everyone here seems to believe that at the very least I should get 1 token from the Going Rogue Complete Collection. That is good enough for me. Thanks again.

Hello, I'm confused about how box game codes and the associated VIP time could affect earning Paragon Rewards Tokens.

I started an account with the VIP starter pack and was given 30 days of VIP, 400 Paragon store points and 1 paragon reward token. My VIP time ran out and now I really can't do anything in game (no email, etc.). I found an unopened CoH Going Rogue Complete Collection Box and wondered what activating that code would do.

Could I even activate the code on this account? I don't want to experiment until I have more info. Will I get 30 days VIP if I activate it? 400 store points also? And most importantly, would activating the Going Rogue Complete Collection code give me a second Paragon Reward Token?

Thanks for the help.

Question regarding the VIP Starter Kit:
How many paragon rewards tokens should it come with?
I started a brand new account and I was expecting 2 tokens, but only have 1. Any insight into this issue would be appreciated!