As the long history of City of Heroes draws to a close we understand you have questions regarding the cessation of customer services such as recurring billing and outstanding account balances. Today we have some details regarding compensation and the refund process.
But before we get into the details, we want to personally share with you NCsoft’s sincere thanks to all of our fans that have spent time with us during the past eight years. We cannot reiterate how tough it was to make the final decision to close this wonderful chapter in our history. This has been a very special time for all of us, and we want to ensure we close this chapter with the best possible gaming experiences for everyone. To celebrate during the closing, we will host several of the popular events we have enjoyed in the past. Exact details and timing of these events will be shared shortly, as we are still nailing down specifics.
Now for the details, starting on Wednesday, September 19, 2012, all accounts which were previously subscribed as VIP as of September 1st, 2012 will be flagged as VIP for the remainder of the duration, sans recurring billing. Unfortunately we will not be able to flag any accounts that were not VIP as such during this period.
We will do our best to initiate automatic refunds Wednesday, September 26, 2012 for those customers who previously paid for either a recurring subscription or purchased Paragon Points using either credit cards or PayPal™ as set forth below:
Outstanding subscription balances as of September 1, 2012 will receive a refund to the payment method used for the original purchase
Customers who purchased Paragon Points after August 24, 2012 will receive a refund to the payment method used for the original purchase
For customers who previously paid using Game Time Cards with outstanding subscription balances as of September 1, 2012, please contact support (https://support.cityofheroes.com/app...tail/a_id/8848) with your name, City of Heroes account name and phone number. Once support calls you, please be prepared to supply them with this additional information to receive a wire transfer for the remaining balance:
North America - Financial Institution, Account Number and Routing Number, and the 20-digit game time card applied to said account.
United Kingdom - Sort code, Account Number and the 20-digit game time card applied to said account
European Union – International Bank Account Number (or IBAN), Bank Information Code (or BIC) and the 20-digit game time card applied to said account
In the event that a wire transfer is not possible, you may request to be mailed a check instead
Players requesting a refund for a GTC in either of the above manners should anticipate their funds within 14 calendar days once approved.
Thank you for your support and patience as we work to smoothly close this chapter with the sunset of the City of Heroes franchise.
As the long history of City of Heroes draws to a close we understand you have questions regarding the cessation of customer services such as recurring billing and outstanding account balances. Today we have some details regarding compensation and the refund process.
But before we get into the details, we want to personally share with you NCsoft’s sincere thanks to all of our fans that have spent time with us during the past eight years. We cannot reiterate how tough it was to make the final decision to close this wonderful chapter in our history. This has been a very special time for all of us, and we want to ensure we close this chapter with the best possible gaming experiences for everyone. To celebrate during the closing, we will host several of the popular events we have enjoyed in the past. Exact details and timing of these events will be shared shortly, as we are still nailing down specifics.
Now for the details, starting on Wednesday, September 19, 2012, all accounts which were previously subscribed as VIP as of September 1st, 2012 will be flagged as VIP for the remainder of the duration, sans recurring billing. Unfortunately we will not be able to flag any accounts that were not VIP as such during this period.
We will do our best to initiate automatic refunds Wednesday, September 26, 2012 for those customers who previously paid for either a recurring subscription or purchased Paragon Points using either credit cards or PayPal™ as set forth below:
- Outstanding subscription balances as of September 1, 2012 will receive a refund to the payment method used for the original purchase
- Customers who purchased Paragon Points after August 24, 2012 will receive a refund to the payment method used for the original purchase
For customers who previously paid using Game Time Cards with outstanding subscription balances as of September 1, 2012, please contact support (https://support.cityofheroes.com/app...tail/a_id/8848) with your name, City of Heroes account name and phone number. Once support calls you, please be prepared to supply them with this additional information to receive a wire transfer for the remaining balance:- North America - Financial Institution, Account Number and Routing Number, and the 20-digit game time card applied to said account.
- United Kingdom - Sort code, Account Number and the 20-digit game time card applied to said account
- European Union – International Bank Account Number (or IBAN), Bank Information Code (or BIC) and the 20-digit game time card applied to said account
- In the event that a wire transfer is not possible, you may request to be mailed a check instead
Players requesting a refund for a GTC in either of the above manners should anticipate their funds within 14 calendar days once approved.Thank you for your support and patience as we work to smoothly close this chapter with the sunset of the City of Heroes franchise.
Join the Community Discussion.
Andy Belford
Community Manager
Paragon Studios