Game will not launch

Hi all -

Not new to the game, not really new to the forums, just didn't have to use them that much.

So, here we go . . .

My nice home computer has died . . . RIP. I have my older laptop (I can hear you all laughing now) that i'm trying to get COX to run on.

It's an upgraded Gateway/MPC E295C

Here's my COH Helper:

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at August 9, 2012 10:06 (-05:00)
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
System Manufacturer: Gateway
System Model: Gateway Viper-SR
BIOS: Rev 1.0
Central Processor: Intel(R) Core(TM)2 Duo CPU T8300 @ 2.40GHz (2 CPUs), ~2.4GHz
Memory: 4096MB
.Net Memory Report: 3103MB out of 4094MB available
Page File: 7038MB (1148MB currently in use)
C Drive: (ST9120823AS) 77014MB out of 114370MB (67%) free
D Drive: (TSSTcorp CDDVDW TS-L632N ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: ATI Mobility Radeon HD 2300 (Microsoft Corporation WDDM 1.1)
Manufacturer / Chip: ATI Technologies Inc. /
Video Memory: 1901 MB
Driver Version: 8.56.1.16
Driver Date: 7/13/2009 8:40:03 PM
Driver Language: English

Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 10:23:47 PM


WMI Information
Motherboard Manufacturer: Gateway
Motherboard Model: (empty)
Motherboard Product:
Motherboard Version: Rev 1.0
BIOS Manufacturer: Phoenix Technologies LTD
BIOS Name: Rev 1.0
BIOS Version: ACRSYS - 20080703
BIOS Release: 20080703000000.000000+000


Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: Medium
Maximum Particles: 5000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Unknown (0)
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High


World Texture Level: Unknown (3)
Character Texture Level: Unknown (4)
World Detail Level (Vis_Scale): 0.510
Entity Detail Level: 0.510
Shadows Enabled: No
Shadow Mode: Shadow maps
Shadow Map Shader: Low quality
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.600
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: ?
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes

Mod files in the Data directory
No modifications found

I can't start the game because it says my video driver does not support openGL.

NOW - I KNOW the first thing that everyone will say is update my driver for my video card . . .

I've tried to update it everyway from Sunday.

I've even gone so far as to get Mobility Modder from hardwarehaven.com - loaded newer ATI drivers up, modded the driver to run on the laptop, used the Digital Signature Enforcement Overrider to make the modded drivers certified, and STILL am unable to get a newer driver to download into Windows 7. It fails everytime I try to update the driver using ATI's installation program. <BANGS HEAD ON DESK>


I'm at my wits-end and I need a hero to help me so I can get back to being a heroine!

Thanks for taking the time to read/help

Talia

You might want to try downloading and running the AMD Mobility Radeon Driver Verification Tool from the AMD site.

If it says that the current Mobility Drivers are compatible with your system then you can fill in the information in the dropdown box on the front page of the AMD site and download the drivers it shows in the results or grab the drivers from here (I filled in the fields with the info from your CoH Helper report and this was the result).

If it says that they aren't compatible you may be able to use these drivers instead. Just follow the directions on the page exactly. I think those are a modded version of the 12.11 drivers, but they should work for the game.

Thanks for the response. I'll give it a try right now.

Well the verification tool says that my system doesn't have a proper hardware adapter installed . . . . I need a drink lol. trying the other steps.

Well still no joy. I get everything set up and working but everytime I get the ATI installation done, it ALWAYS fails installing the driver . . .

Going to use the laptop as a wheel chalk soon . . .

Are you running Driver Sweeper in Safe Mode before installing the drivers?

What happens when you try the modified 12.11 drivers I linked above?

Drive Sweeper ran in safe mode before installation of new drivers. It was done before - just re-did all the steps again - still have the same driver installation error. The installer installs everything else EXCEPT the driver. It lists the driver for installation, but when it's finished doing the install, the box has a yellow sign in it and says "warnings occurred during installation." When the installation log is pulled up - it says driver installation failed.

This is the only hang up i've been getting now for the last 1 1/2 days. Windows is simply blocking the driver from being installed or somethng like that. I've tried multiple versions of the driver, I've even tried to get the latest driver from gateway to install, but the system never changes the driver.

I'm at a loss . . .

Funny thing is this -

My OLDER YET laptop will run CoX just slow and laggy and not very fun It's only got Intel Core processor, 2 gig's of ram, windows xp pro, and an intel 915 graphics <sigh>

Would be nice just to play the game . . .

Well after many hours of messing around with different driver releases, I FINALLY got one to work. ATI's 10.2 legacy x64 driver's did the trick. Windows 7 64 bit is happy, City of Heroes Launcher is happy, Game runs great, and I'm happy!

Incase you want to know the length of work it took to make this work:

I needed to download 3 things - Mobility Modder v 2.9.0, Driver Sweeper, and the Driver Signature Enforcment Overrider. . . . plus the 10.2 legacy drivers.

First I had to wipe the driver out of the system that windows had loaded - Driver Sweeper

This particular step proved to be most frustrating, as the OS kept re-loading the driver it thought was best on every boot. It was VERY persistant!

Had to go into gpedit.msc and disable the system driver load protocol, then sweep the driver, reboot (with F8) into safe mode, Sweep again, re-boot (F8 again to disable driver signature enforcement), Unpack 10.2, use the Mobility Modder to fix the drivers, and install said drivers.

Once the drivers were installed and checked to be functioning properly, DSEO was used to sign the modded drivers.

After about a week of dinking with it - It's finally working.

Thanks Texas Justice for the pointers and help =)

Late to the game, but yeah the video drivers were the only possible issue I saw considering I just sold an OLDER laptop that ran the game on low to moderate settings.