You should be able to log into your master account via the Paragon Market in the game. Click the shop button on your screen and in the top right of the window click Account.
Currently due to a major change on the NC Soft website, people aren't able to log into their master accounts.
You can see here http://boards.cityofheroes.com/showthread.php?t=292987 there are complaints about it.
No go from Paragon Market, same problem
Guardian
Hot Alix 50 Fire/Kin/Psy:Main
Mora Victory Tri-Ice Tanker
Jasper Stone 50 Emp/ Elec:1st hero
Lady Courage 32 BS/SR
Cleo Cat 50 Ill/Kin
Max Multiplicity 35 MM Thug/Traps
Ripoffs are tacky and taboo. Be original!!
Quote:
They seem to have fixed the NC Soft website with the master account log in problem for https://login.ncsoft.com/login/loginform. If all else fails, try contacting support here https://support.cityofheroes.com/app...Ull5QnR6MWw%3D|
Originally Posted by Hot_Alix
No go from Paragon Market, same problem
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They will ask you to provide information to prove you own the account and after you give them enough info they will reset your password and clear your security questions. If they don't clear your questions then ask if they can. You will receive an email with a temporary password to log into your master account and once you do you should be required to reset it to a permanent password and redo your security questions.
It's possible you also had your IP address 'authorized' in your master account and the address has changed since then. This happened to me once and it completely prevented me from accessing my master account. I went through the steps I listed, reset my password, rechose my security questions and answers and was able to log in, authorize my new IP address and removed the old address for security reasons. (I only access my master account from home and I still lived at the same physical address, just my IP address was changed) Make sure to mention it to support if you did have an IP address authorized. If you can't remember, then ask them to check it.
So I forgot my master account password and had it sent to my email. I tried logging in and no go. I used email address they sent it to which is unrecognized and the account name which is unrecognized AND the new password which is recognized.
Ok
What am I missing?
Guardian
Hot Alix 50 Fire/Kin/Psy:Main
Mora Victory Tri-Ice Tanker
Jasper Stone 50 Emp/ Elec:1st hero
Lady Courage 32 BS/SR
Cleo Cat 50 Ill/Kin
Max Multiplicity 35 MM Thug/Traps
Ripoffs are tacky and taboo. Be original!!