Since launching the City of Heroes franchise in Europe, NCsoft and, subsequently, Paragon Studios has enjoyed tremendous support from our European Communities. Going into the European launch, we knew there would be many challenges; Cultural popularity of American Comic Books, tremendous time zone differences and, a unique Community with its own particular needs. Through the years we’ve embraced these opportunities and have been very fortunate to get to know our great players from across the pond and are looking forward to many more opportunities in the years to come to get to know our Euro friends even better.
Of course, sometimes there is a cloud to a silver lining.
Freedom has been a great success on many levels; bringing new and returning players alike to City of Heroes and providing tremendous opportunity for us to deliver myriad improvements and exciting new content to our veteran Community. Even with this great success, we haven’t seen rapid growth within our French and German player base. This lack of growth has caused us to re-evaluate our position on the localization of content into French and German.
Effective immediately, we will begin to phase out all localized content for City of Heroes. Initially, this will affect Community based assets such as forums, Facebook posts and news posts on the French and German CoH websites. We anticipate redirecting all websites to the global City of Heroes Freedom website by Friday, April 20th, 2012. We will gradually sunset all localized content, with official support for the French and German game clients ending with the launch of Issue 23. We have no plans to close Vigilance (FR) or Zukunft (DE), however with Issue 23, we will be changing all game content on these servers to English only.
We plan to make this transition as smooth and seamless as possible for our French and German Communities. Please, take a few moments to review the FAQ below and if you have any further questions or concerns we can address, please feel free to ask them in the Community Discussion.
Thanks,
Andy Belford
Community Manager
Paragon Studios
FAQ
Q: What will happen to Zukunft (DE) and Vigilance (FR)?
A: Zukunft and Vigilance will remain open. With the launch of Issue 23 all content on these servers will be transitioned to English language only.
Q: What will happen to the EU City of Heroes Websites?
A: All EU City of Heroes websites will be redirected to the North American City of Heroes website which will become our global official website. There’s no need to change your bookmarks as everything will be automatically directed to the global City of Heroes website.
Q: Will anything happen to my game account?
A: No. Your account and billing and payment options will all remain unchanged.
Q: Do I need to update my NCsoft Launcher?
A: No, your NCsoft Launcher will automatically update. Once Zukunft and Vigilance have transitioned to English language only, your game client will update automatically.
Q: Will I continue to receive customer service in French or German?
A: Yes, all customer service tickets will continue to be responded to in French or German.
Since launching the City of Heroes franchise in Europe, NCsoft and, subsequently, Paragon Studios has enjoyed tremendous support from our European Communities. Going into the European launch, we knew there would be many challenges; Cultural popularity of American Comic Books, tremendous time zone differences and, a unique Community with its own particular needs. Through the years we’ve embraced these opportunities and have been very fortunate to get to know our great players from across the pond and are looking forward to many more opportunities in the years to come to get to know our Euro friends even better.
Of course, sometimes there is a cloud to a silver lining.
Freedom has been a great success on many levels; bringing new and returning players alike to City of Heroes and providing tremendous opportunity for us to deliver myriad improvements and exciting new content to our veteran Community. Even with this great success, we haven’t seen rapid growth within our French and German player base. This lack of growth has caused us to re-evaluate our position on the localization of content into French and German.
Effective immediately, we will begin to phase out all localized content for City of Heroes. Initially, this will affect Community based assets such as forums, Facebook posts and news posts on the French and German CoH websites. We anticipate redirecting all websites to the global City of Heroes Freedom website by Friday, April 20th, 2012. We will gradually sunset all localized content, with official support for the French and German game clients ending with the launch of Issue 23. We have no plans to close Vigilance (FR) or Zukunft (DE), however with Issue 23, we will be changing all game content on these servers to English only.
We plan to make this transition as smooth and seamless as possible for our French and German Communities. Please, take a few moments to review the FAQ below and if you have any further questions or concerns we can address, please feel free to ask them in the Community Discussion.
Thanks,
Andy Belford
Community Manager
Paragon Studios
FAQ
Q: What will happen to Zukunft (DE) and Vigilance (FR)?
A: Zukunft and Vigilance will remain open. With the launch of Issue 23 all content on these servers will be transitioned to English language only.
Q: What will happen to the EU City of Heroes Websites?
A: All EU City of Heroes websites will be redirected to the North American City of Heroes website which will become our global official website. There’s no need to change your bookmarks as everything will be automatically directed to the global City of Heroes website.
Q: Will anything happen to my game account?
A: No. Your account and billing and payment options will all remain unchanged.
Q: Do I need to update my NCsoft Launcher?
A: No, your NCsoft Launcher will automatically update. Once Zukunft and Vigilance have transitioned to English language only, your game client will update automatically.
Q: Will I continue to receive customer service in French or German?
A: Yes, all customer service tickets will continue to be responded to in French or German.
Andy Belford
Community Manager
Paragon Studios