City of Heroes: Live Forum Archive

Character partially reset?

Ael Rhiana

By Ael Rhiana,
Posted on: 2012-01-31 16:53 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

So I'm heading over to Pinnacle to pick a tank for this evening's Tanker Tuesday, and one of my toons catches my eye...

Her costume is as I had left it except for one little detail...the head/face/hair were completly reset from what they should have been. No, it wasn't a copyright issue, she still has her name, her costume, and the head was just a mask with rose-coloured serated sugar hair.

That was easily fixable, took about 30 seconds at the tailor.

But her trays were also wonky when I logged in. Ok...fix those.

Then I notice something else...her permenant Nemesis Staff power is gone. I am tier 9 so I promise you that I had it, heck, all of my other toons on this account do! Ok, maybe I didn't claim the thing like I thought...scroll through things to claim and only have the Acension Armor sitting there waiting for when this toon hits 50. I look through my power's list close to 10 times. Not there. I was even looking for the Axe, thinking well maybe I claimed that stupid thing on accident, I've done it before! Nope, nothing. Just SoM and the Blackwand. No Nem. staff or Axe and no way to choose either one of them.

The power is just gone.

I petitioned, but was wondering if anyone had experienced something similar.

EDIT: Got the usual canned response from support. *sigh*

"Certain it is and sure: love burns, ale burns, fire burns, politics burns, but cold were life without them." - Romulan proverb

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Posted

Quote:
Originally Posted by Aggelakis View Post
Ask for escalation.
They have. But that is what they always say/do, and it generally leads to more canned responses. The last time I ever dealt with CS they gave me the run around for almost a week and played me for a fool. I swear to God if the power just suddenly reappears to be claimed and I get the response of "I'm sure it's there...you may have just missed it!" I'm gone.

And I don't say that lightly. They did the same crap with a missing rewards token last month.

"Certain it is and sure: love burns, ale burns, fire burns, politics burns, but cold were life without them." - Romulan proverb

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Posted

For the costume they claimed it was either SG mode that had done it (yeah, right...SG mode doesn't reset your entire head to default) or that it was because an old costume piece was removed. Uh...no, serated sugar hair and face 6 are still there. >.>

As for the missing power they offered no explanation, instead they gave me some long command that I had to copy and paste to bring the window up so I could actually claim it (again.)

Issue feels only a little resolved, honestly, but... *shrugs*

"Certain it is and sure: love burns, ale burns, fire burns, politics burns, but cold were life without them." - Romulan proverb

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Posted

Quote:
Originally Posted by Ael Rhiana View Post
For the costume they claimed it was either SG mode that had done it (yeah, right...SG mode doesn't reset your entire head to default) or that it was because an old costume piece was removed. Uh...no, serated sugar hair and face 6 are still there. >.>
It was most likely an old costume piece. A couple issues ago the "Masks with Hair" category was removed, and all the mask options that were in it were added to the "Standard" category.

So unfortunately, if you have one of those options and go to a tailor, they'll get reset back to the defaults.

If it happened without using the tailor for something else... I don't know, it's not supposed to. The Nemesis staff going missing is downright strange. Do you have any of the other vet powers (Blackwand, Sands of Mu, Ghost Slaying Axe) or did those disappear as well?

 

Posted

Everything else was there and accounted for.

And I haven't used the toon in 125 days, but it was fine a couple weeks ago when I was scrolling through my options for the upcoming TT. At least...I remember it being fine. I am positive that it hasn't seen a tailor since creation.

"Certain it is and sure: love burns, ale burns, fire burns, politics burns, but cold were life without them." - Romulan proverb

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