City of Heroes: Live Forum Archive

(2) different freeze problems

Hockeytown

By Hockeytown,
Posted on: 2011-12-13 21:01 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Hello. I have CoH on both my laptop and main machine.

The laptop freezes when I click an NPC and dialog box pops up. I see box, but no text, and freeze. i5, 310M video card, all low settings, 4gig ram.

To test if it was the laptop, I went to main machine. This one freezes on loading screen before getting to login. i5 2500k, GTX560ti, 8gig ram. I play BF3 on this machine, so rolling back drivers would be a bit of a problem, and besides, I already tried the old drivers on both machines to no avail.

Any help would be great. I'm frankly surprised that I had the issue on both machines.

Thanks everyone.

 

Posted

[Guide] Asking for technical help on the forums

Be sure to run all instructions on both machines and clearly label which reports are from which computer.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

I hope this helps others out there with similar problems getting the lock up on dialog boxes. I found that both machines would enter the game on safe mode, but both froze on the dialog boxes. So, I asked myself what these two machines have in common; BitDefender antivirus.

I went into the settings under antivirus, selected exclusions, and then excluded processes. I selected the cityofheroes.exe file under the city of heroes folder, and bingo all fixed. This did not work on the main machine at first, until I discovered under the NCsoft folder I had another city of heroes folder with another cityofheroes.exe. I excluded that process and bingo, that's working now as well.

I'll have to figure out why I have two folders. I pretty sure it's because I tried to save some download time by copying the entire folder from the laptop. I'll test to see if renaming or moving it kills the game or not.

Anyhow, I hope that helps someone else out. Check your antivirus settings, and try excluding the cityofheroes.exe process.