City of Heroes: Live Forum Archive

White screen help :/

HonorableVole

By HonorableVole,
Posted on: 2011-12-02 24:46 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Hey guys I just started playing on a new rig. Whenever I try to select my character or create a new one or even just get in to the game ever thing is white. At first I thought it was the Ultra setting so after a quick re-install still the same problem so im at a loss as to what to do. Drivers are updated and all. Thanks for the help Here's the CoHH log:



---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at December 2, 2011 14:41 (-05:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 08/18/10 17:03:35 Ver: 10.06
Central Processor: AMD Phenom(tm) 9850 Quad-Core Processor, MMX, 3DNow (4 CPUs), ~2.5GHz
Memory: 2048MB
.Net Memory Report: 1308MB out of 2047MB available
Page File: 3072MB (867MB currently in use)
C Drive: (WDC WD1600AAJB-00WRA0) 22536MB out of 80003MB (28%) free
D Drive: (WDC WD1600AAJB-00WRA0) zero-size drive
E Drive: (DTSoftBusCd00) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: NVIDIA GeForce 210
Manufacturer / Chip: NVIDIA / GeForce 210
Video Memory: 512.0 MB
Driver Version: 6.14.0012.8558
Driver Date: 10/7/2011 11:50:00 PM
Driver Language: English

Sound Device Description: HD Audio rear output
Driver File: viahduaa.sys
Driver Version: 6.00.0001.7600
Driver Date: 10/20/2009 10:22:32 PM


WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: M4A785-M
Motherboard Version: Rev X.0x
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 08/18/10 17:03:35 Ver: 10.06
BIOS Version: 081810 - 20100818
BIOS Release: 20100818000000.000000+000


Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Unknown (0)
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?


World Texture Level: Very High
Character Texture Level: Medium
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Stencil shadows
Shadow Map Shader: Low quality
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.600
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: ?
Installation Directory: C:\Program Files\NCsoft\City of Heroes

Mod files in the Data directory
No modifications found

 

Posted

Annnnnd the Hijackthis report.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:39:56 PM, on 12/2/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Program Files\AVG\AVG2012\avgemcx.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
C:\Program Files\VIA\VIAudioi\HDADeck\HDeck.exe
C:\Program Files\D-Link\Wireless G WUA-1340\AirGCFG.exe
C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
C:\Program Files\D-Link\D-Link Wireless N DWA-130\AirNCFG.exe
C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\Steam\steam.exe
C:\Program Files\DAEMON Tools Lite\DTLite.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Akamai\netsession_win.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Akamai\netsession_win.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\NCSoft\Launcher\NCLauncher.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

O2 - BHO: (no name) - {30F9B915-B755-4826-820B-08FBA6BD249D} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [HDAudDeck] C:\Program Files\VIA\VIAudioi\HDADeck\HDeck.exe 1
O4 - HKLM\..\Run: [D-Link Wireless G WUA-1340] C:\Program Files\D-Link\Wireless G WUA-1340\AirGCFG.exe
O4 - HKLM\..\Run: [ANIWZCS2Service] C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
O4 - HKLM\..\Run: [D-Link D-Link Wireless N DWA-130] C:\Program Files\D-Link\D-Link Wireless N DWA-130\AirNCFG.exe
O4 - HKLM\..\Run: [XboxStat] "c:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe" silentrun
O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

 

Posted

Did your HiJackThis log get truncated? It seems to end rather short of what we'd normally see.

Seeing the wireless adapter information tends to make me think you are connecting this wirelessly to the router/modem. Does it do the same thing if you connect it via ethernet?

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

Ah that is weird. I have it plugged directly in to the router. In any case apparently my computer spec'd in to the Poop Powerset and just cant handle the games higher graphics settings. I lowered them and now I can see everything

 

Posted

Quote:
Originally Posted by HonorableVole View Post
Ah that is weird. I have it plugged directly in to the router. In any case apparently my computer spec'd in to the Poop Powerset and just cant handle the games higher graphics settings. I lowered them and now I can see everything
There's a reason for that. See the bolded, unerlined and italicized text below.

Quote:
Originally Posted by HonorableVole View Post
Video Device Name: NVIDIA GeForce 210
Manufacturer / Chip: NVIDIA / GeForce 210
Video Memory: 512.0 MB
Driver Version: 6.14.0012.8558
Driver Date: 10/7/2011 11:50:00 PM
Driver Language: English
The GeForce 210 is a low end chipset, not made for gaming. Any nVidia card with a 1, 2 or 3 as the second number in the model is a low end chipset. If it's a 4, 5, or 6 it's a mid-range chipset. If it's a 7, 8 or 9 it's a high-end/gaming chipset. The lower level the chipset, the lower your settings need to be in order to not cause problems.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.