Connection drops when playing CoH/CoV
By
Gaia,
Posted on: 2011-10-30 05:25 in ALL ACCESS Gameplay Technical Issues Bugs
HiJackThis Log
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 23:28:28, on 29/10/2011
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files (x86)\U-ABIT\uGuru\uGuru.exe
C:\WINDOWS\SysWOW64\ctfmon.exe
C:\WINDOWS\SysWOW64\PnkBstrA.exe
C:\WINDOWS\ALCFDRTM.EXE
C:\Program Files (x86)\Steam\steam.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Winamp\winamp.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Last.fm\LastFM.exe
C:\Program Files (x86)\DAP\DAP.EXE
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer
R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
F2 - REG:system.ini: UserInit=userinit
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ABIT uGuruIII] C:\Program Files (x86)\U-ABIT\uGuru\uGuru.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-3857551451-2957918033-1193465559-1007\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'UpdatusUser')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O4 - S-1-5-18 Startup: Winamp.lnk = C:\Program Files (x86)\Winamp\winamp.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: Winamp.lnk = C:\Program Files (x86)\Winamp\winamp.exe (User 'Default user')
O4 - Startup: Winamp.lnk = C:\Program Files (x86)\Winamp\winamp.exe
O8 - Extra context menu item: &Clean Traces - C:\Program Files (x86)\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - C:\Program Files (x86)\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\Program Files (x86)\DAP\dapextie2.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O15 - ESC Trusted Zone: http://runonce.msn.com
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/...x/qtplugin.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1174594475296
O16 - DPF: {B991DA79-51F7-4011-98D2-1F2592E82A56} (ACNPlayer2 Class) - http://drm1.reelsurvey.com/ePlayer/V...ACNePlayer.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O17 - HKLM\System\CCS\Services\Tcpip\..\{A36AAC95-9BC1-4565-8E12-A34E6A6D2215}: NameServer = 156.154.70.22,156.154.71.22
O20 - AppInit_DLLs: C:\WINDOWS\SysWOW64\guard32.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\SysWOW64\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\SysWOW64\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - c:\program files (x86)\steam\steamapps\common\dragon age origins\bin_ship\DAUpdaterSvc.Service.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - Unknown owner - C:\WINDOWS\System32\dmadmin.exe (file missing)
O23 - Service: Event Log (Eventlog) - Unknown owner - C:\WINDOWS\system32\services.exe (file missing)
O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: IIS Admin Service (IISADMIN) - Unknown owner - C:\WINDOWS\system32\inetsrv\inetinfo.exe (file missing)
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Unknown owner - C:\WINDOWS\system32\imapi.exe (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service: Distributed Transaction Coordinator (MSDTC) - Unknown owner - C:\WINDOWS\system32\msdtc.exe (file missing)
O23 - Service: Net Logon (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NT LM Security Support Provider (NtLmSsp) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - Unknown owner - C:\WINDOWS\system32\nvsvc64.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
O23 - Service: Plug and Play (PlugPlay) - Unknown owner - C:\WINDOWS\system32\services.exe (file missing)
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: IPSEC Services (PolicyAgent) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Protected Storage (ProtectedStorage) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Unknown owner - C:\WINDOWS\system32\sessmgr.exe (file missing)
O23 - Service: Security Accounts Manager (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Virtual Disk Service (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - C:\WINDOWS\System32\vssvc.exe (file missing)
O23 - Service: WMI Performance Adapter (WmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\wmiapsrv.exe (file missing)
--
End of file - 7466 bytes
Code:
Tracing route to cityofheroes.com [64.25.35.107] over a maximum of 30 hops: 0 behemoth [192.168.2.6] 1 192.168.2.1 2 217.32.143.37 3 217.3.143.78 4 213.120.163.50 5 213.120.157.54 6 213.120.157.182 7 core2-gig10-0-0.manchester.ukcore.bt.net [109.159.250.222] 8 core2-te0-4-0-0.ealing.ukcore.bt.net [109.159.250.131] 9 transit2-xe1-1-0.ealing.ukcore.bt.net [62.6.200.142] 10 t2c4-xe-10-1-0.uk-eal.eu.bt.net [166.49.168.37] 11 xe-8-0-0.edge4.London2.Level3.net [212.187.192.61] 12 ae-31-55.ebr1.London2.Level3.net [4.68.117.158] 13 ae-3-3.ebr1.Paris1.Level3.net [4.69.141.86] 14 ae-21-21.ebr2.Paris1.Level3.net [4.69.143.118] 15 ae-42-42.ebr2.Washington1.Level3.net [4.69.137.54] 16 ae-82-82.csw3.Washington1.Level3.net [4.69.134.154] 17 ae-81-81.ebr1.Washington1.Level3.net [4.69.134.137] 18 ae-2-2.ebr3.Atlanta2.Level3.net [4.69.132.85] 19 ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21] 20 ae-93-93.csw4.Dallas1.Level3.net [4.69.151.169] 21 ae-4-90.edge2.Dallas1.Level3.net [4.69.145.203] 22 4.59.197.34 23 cityofheroes.com [64.25.35.107] Computing statistics for 575 seconds...
Any chance of a response to this plea for help? Thanks.
The problem is that CoH is a lot more sensitive to lost packets than any other game I know of. It only takes a second or so of lost transmission to cause the game to freeze for a long period then report a mapserver problem. Most other games will take this in stride and simply update your character information if you manage to reconnect after a few seconds.
CoH actually used to do this itself. You could get a period of disconnection lasting several seconds and be frozen in place unable to do anything, then when the connection was reestablished the game would continue. In the past couple of years though this has changed to the much more annoying mapserve after a second of lost connection.
You may actually be losing connection on other games and web pages but as I said before, they will adapt to the loss. You may notice things jump around suddenly in another game or it may take a little longer to get to a web page but that one second loss isn't stretched out to a 30 second freeze before you drop to a login screen like CoH does so it wouldn't be as noticeable.
First thing to do is see how stable your connection actually is in game. While playing type "/netgraph 1" without the quotes. In the lower right of your screen you will see lines that are either colored green, yellow, or red. Short green lines are optimal. That means good connection and short ping times with no lost packets. I expect that with the number of hops away you are that you will likely be seeing tall green lines. Red lines are lost packets. If you are seeing red or even yellow lines then your connection is bad and we will have to find out where it is bad. To turn the netgraph off type "/netgraph 0" without the quotes.
Steps you can take. If your connection to your router is wireless then try running a cable and seeing if you still have the problem. If you don't have the problem using a cable then the problem is that you aren't getting a strong enough wifi signal.
If you experience the lost connection while using a cable then try removing your router from the equation. Plug the cable from your computer directly into the modem. If you don't lose connection when connected directly to the modem then your router is probably going bad. It happens.
If you do still lose connection when plugged directly into the modem then the problem is either with the modem or your service provider. Contact your service provider and let them know that you keep losing connection. They will probably run a remote diagnostic on the modem. If none of this helps then post back with a report and maybe I can think of something else to try.
Don't count your weasels before they pop dink!
Thanks for the response.
I did the netgraph thing as instructed. I seem to get short green lines, average ping is about 240ish. I know that's not great but it doesn't surprise me given the distance and number of hops involved.
I have a permanent wired connection to my modem/router. I never do online gaming over Wi-Fi.
Plugging directly into the modem, bypassing the router, is not an option because my router and modem are one and the same device.
I feel I need to clarify something. When I say I lose connection - I don't mean I just lose connection to CoH - I mean my net connection drops altogether and I have to reboot my router. This only happens while playing CoH. At no other time does it do this. I have not played CoH since my original post on 30th October, and my connection has never dropped.
I will start playing again, using the netgraph, and see if it happens again. I will try to keep a record of how much time passes before it drops. Perhaps there is a pattern? Is it possible that the modem/router temporarily overheats because of constantly processing data for pro-longed periods of time?
Quote:
|
Originally Posted by MAX3000
Thanks for the response.
I feel I need to clarify something. When I say I lose connection - I don't mean I just lose connection to CoH - I mean my net connection drops altogether and I have to reboot my router. This only happens while playing CoH. At no other time does it do this. I have not played CoH since my original post on 30th October, and my connection has never dropped. I will start playing again, using the netgraph, and see if it happens again. I will try to keep a record of how much time passes before it drops. Perhaps there is a pattern? Is it possible that the modem/router temporarily overheats because of constantly processing data for pro-longed periods of time? |
Sounds more like a firewall issue if its killing your net connection rather than just affecting connectivity to the game servers.
Check the logs on your router and any software firewall/AV you are using and check if anything is being blocked that shouldn't be - you may need to open some ports.
It is possible that something is being flagged up as suspicious and so the firewall is blocking that port/program after repeat attempts to do something.
Also if you are using a third party software firewall (including any provided with your AV software) then disable the Microsoft firewall - you don't want to run two at the same time.
Mind of Gaia lvl 50 Defiant's first Mind/Storm 'troller.
Deadly Doc 50 Dark/Dark Corr
and lots more on Pinnacle,Union and Defiant
Quote:
I do no think this is a firewall issue. This is because, when the problem occurs I can't even access the modem/router's settings (via its I.P. address in a browser). It's as if the modem/router is waving a white flag and will only work again once I reboot it. Plus, if the firewall was blocking something, surely I would experience a problem immediately, rather than at some seemingly random point a couple of hours in. My software firewall (Comodo) has nothing in its logs about blocking anything to do with CoH, and even if it did, I don't see how that would cause my modem/router to drop connection. I always have the Windows Firewall deactivated and am aware that only one software firewall should be in use. My router/modem's firewall log is completely clear - no unusual events have been recorded.|
Originally Posted by Gaia
Sounds more like a firewall issue if its killing your net connection rather than just affecting connectivity to the game servers.
Check the logs on your router and any software firewall/AV you are using and check if anything is being blocked that shouldn't be - you may need to open some ports. It is possible that something is being flagged up as suspicious and so the firewall is blocking that port/program after repeat attempts to do something. Also if you are using a third party software firewall (including any provided with your AV software) then disable the Microsoft firewall - you don't want to run two at the same time. |
I have played CoH on and off for seven years, using the same modem/router (with the same unchanged settings) in all that time. This problem has never occurred until very recently, which makes me wonder if it could be an over-heating issue. I have since made a minor modifcation to my router to increase air-flow from its vents. Maybe this will alleviate the problem.
If you have been using the same modem for 7 years then it's not surprising that it may be failing. Technology does have its limits. If the modem was supplied by your service provider then call them and let them know that it has started shutting down and requiring reboot after any prolonged use. They likely won't hesitate to replace it since it's 7 years old.
Don't count your weasels before they pop dink!
Whenever I play City of Heroes/Villains, at a seemingly random point, my modem/router will completely drop connection. This only seems to happen when playing City of Heroes. This seems like a very odd problem and I hope you can shed light on this and help me to solve it.
I originally started playing CoH when it originally launched seven years ago which explains why my account is connected to U.S. servers even though I live in the U.K. (If I'm not mistaken, Euro servers weren't available when you orginally launched.)
I have tried to follow your guide to posting a tech support post as best I can. Hopefully, I haven't missed anything.
Tech Spec
CPU: Intel Core 2 Extreme Quad Core - 4 x 2.66Ghz
RAM: 4GB
OS: Windows XP x64 (fully Updated)
Internet Connection: ADSL 14 m/bit
A-V/Firewall: Comodo Internet Security Suite (fully updated)
CoH Helper Log
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at October 29, 2011 23:24 (+01:00)
Operating System: Windows XP Professional x64 Edition (5.2, Build 3790) Service Pack 2 (3790.srv03_sp2_gdr.101019-0340)
System Manufacturer: NVIDIA
System Model: NVDAACPI
BIOS: Default System BIOS
Central Processor: Intel(R) Core(TM)2 Quad CPU @ 2.66GHz (4 CPUs), ~2.7GHz
Memory: 4096MB
.Net Memory Report: 2864MB out of 4095MB available
Page File: 4725MB (1169MB currently in use)
C Drive: (ST3250620AS) 15109MB out of 238464MB (6%) free
F Drive: (WDC WD1600JD-75HBB0) 68980MB out of 152586MB (45%) free
D Drive: (PHILIPS DVDR1640P) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.3790.3959 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor: Dell 2408WFP(Digital)
Monitor's Max Resolution: 1920,1200
Video Device Name: NVIDIA GeForce GTX 285
Manufacturer / Chip: NVIDIA / GeForce GTX 285
Video Memory: 1024.0 MB
Driver Version: 6.14.0012.8026
Driver Date: 08/03/2011 12:49:00
Driver Language: English
Sound Device Description: Realtek HD Audio output
Driver File: RTKHDA64.SYS
Driver Version: 5.10.0000.6343
Driver Date: 04/09/2011 16:11:09
WMI Information
Motherboard Manufacturer: http://www.abit.com.tw/
Motherboard Model: (empty)
Motherboard Product: IN9 32X MAX(C55XE-MCP55XE)
Motherboard Version: 1.x
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Default System BIOS
BIOS Version: UNKNOWN
BIOS Release: 20061225******.******+***
Registry Information for Current User
Resolution: 1920x1200
3D Resolution: 1920x1200 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: 8x
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 2.000
Entity Detail Level: 2.000
Shadows Enabled: No
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: High quality
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.203
Music Sound Volume: 0.000
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 2110.201110070353.1.0
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes
Mod files in the Data directory
No modifications found