MAX3000
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Posts
6 -
Joined
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Quote:I do no think this is a firewall issue. This is because, when the problem occurs I can't even access the modem/router's settings (via its I.P. address in a browser). It's as if the modem/router is waving a white flag and will only work again once I reboot it. Plus, if the firewall was blocking something, surely I would experience a problem immediately, rather than at some seemingly random point a couple of hours in. My software firewall (Comodo) has nothing in its logs about blocking anything to do with CoH, and even if it did, I don't see how that would cause my modem/router to drop connection. I always have the Windows Firewall deactivated and am aware that only one software firewall should be in use. My router/modem's firewall log is completely clear - no unusual events have been recorded.Originally Posted by Gaia
Sounds more like a firewall issue if its killing your net connection rather than just affecting connectivity to the game servers.
Check the logs on your router and any software firewall/AV you are using and check if anything is being blocked that shouldn't be - you may need to open some ports.
It is possible that something is being flagged up as suspicious and so the firewall is blocking that port/program after repeat attempts to do something.
Also if you are using a third party software firewall (including any provided with your AV software) then disable the Microsoft firewall - you don't want to run two at the same time.
I have played CoH on and off for seven years, using the same modem/router (with the same unchanged settings) in all that time. This problem has never occurred until very recently, which makes me wonder if it could be an over-heating issue. I have since made a minor modifcation to my router to increase air-flow from its vents. Maybe this will alleviate the problem. -
Thanks for the response.
I did the netgraph thing as instructed. I seem to get short green lines, average ping is about 240ish. I know that's not great but it doesn't surprise me given the distance and number of hops involved.
I have a permanent wired connection to my modem/router. I never do online gaming over Wi-Fi.
Plugging directly into the modem, bypassing the router, is not an option because my router and modem are one and the same device.
I feel I need to clarify something. When I say I lose connection - I don't mean I just lose connection to CoH - I mean my net connection drops altogether and I have to reboot my router. This only happens while playing CoH. At no other time does it do this. I have not played CoH since my original post on 30th October, and my connection has never dropped.
I will start playing again, using the netgraph, and see if it happens again. I will try to keep a record of how much time passes before it drops. Perhaps there is a pattern? Is it possible that the modem/router temporarily overheats because of constantly processing data for pro-longed periods of time? -
Any chance of a response to this plea for help? Thanks.
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Code:
Tracing route to cityofheroes.com [64.25.35.107] over a maximum of 30 hops: 0 behemoth [192.168.2.6] 1 192.168.2.1 2 217.32.143.37 3 217.3.143.78 4 213.120.163.50 5 213.120.157.54 6 213.120.157.182 7 core2-gig10-0-0.manchester.ukcore.bt.net [109.159.250.222] 8 core2-te0-4-0-0.ealing.ukcore.bt.net [109.159.250.131] 9 transit2-xe1-1-0.ealing.ukcore.bt.net [62.6.200.142] 10 t2c4-xe-10-1-0.uk-eal.eu.bt.net [166.49.168.37] 11 xe-8-0-0.edge4.London2.Level3.net [212.187.192.61] 12 ae-31-55.ebr1.London2.Level3.net [4.68.117.158] 13 ae-3-3.ebr1.Paris1.Level3.net [4.69.141.86] 14 ae-21-21.ebr2.Paris1.Level3.net [4.69.143.118] 15 ae-42-42.ebr2.Washington1.Level3.net [4.69.137.54] 16 ae-82-82.csw3.Washington1.Level3.net [4.69.134.154] 17 ae-81-81.ebr1.Washington1.Level3.net [4.69.134.137] 18 ae-2-2.ebr3.Atlanta2.Level3.net [4.69.132.85] 19 ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21] 20 ae-93-93.csw4.Dallas1.Level3.net [4.69.151.169] 21 ae-4-90.edge2.Dallas1.Level3.net [4.69.145.203] 22 4.59.197.34 23 cityofheroes.com [64.25.35.107] Computing statistics for 575 seconds...
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HiJackThis Log
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 23:28:28, on 29/10/2011
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files (x86)\U-ABIT\uGuru\uGuru.exe
C:\WINDOWS\SysWOW64\ctfmon.exe
C:\WINDOWS\SysWOW64\PnkBstrA.exe
C:\WINDOWS\ALCFDRTM.EXE
C:\Program Files (x86)\Steam\steam.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Winamp\winamp.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Last.fm\LastFM.exe
C:\Program Files (x86)\DAP\DAP.EXE
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer
R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
F2 - REG:system.ini: UserInit=userinit
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ABIT uGuruIII] C:\Program Files (x86)\U-ABIT\uGuru\uGuru.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-3857551451-2957918033-1193465559-1007\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'UpdatusUser')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O4 - S-1-5-18 Startup: Winamp.lnk = C:\Program Files (x86)\Winamp\winamp.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: Winamp.lnk = C:\Program Files (x86)\Winamp\winamp.exe (User 'Default user')
O4 - Startup: Winamp.lnk = C:\Program Files (x86)\Winamp\winamp.exe
O8 - Extra context menu item: &Clean Traces - C:\Program Files (x86)\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - C:\Program Files (x86)\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\Program Files (x86)\DAP\dapextie2.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O15 - ESC Trusted Zone: http://runonce.msn.com
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/...x/qtplugin.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1174594475296
O16 - DPF: {B991DA79-51F7-4011-98D2-1F2592E82A56} (ACNPlayer2 Class) - http://drm1.reelsurvey.com/ePlayer/V...ACNePlayer.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O17 - HKLM\System\CCS\Services\Tcpip\..\{A36AAC95-9BC1-4565-8E12-A34E6A6D2215}: NameServer = 156.154.70.22,156.154.71.22
O20 - AppInit_DLLs: C:\WINDOWS\SysWOW64\guard32.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\SysWOW64\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\SysWOW64\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - c:\program files (x86)\steam\steamapps\common\dragon age origins\bin_ship\DAUpdaterSvc.Service.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - Unknown owner - C:\WINDOWS\System32\dmadmin.exe (file missing)
O23 - Service: Event Log (Eventlog) - Unknown owner - C:\WINDOWS\system32\services.exe (file missing)
O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: IIS Admin Service (IISADMIN) - Unknown owner - C:\WINDOWS\system32\inetsrv\inetinfo.exe (file missing)
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Unknown owner - C:\WINDOWS\system32\imapi.exe (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service: Distributed Transaction Coordinator (MSDTC) - Unknown owner - C:\WINDOWS\system32\msdtc.exe (file missing)
O23 - Service: Net Logon (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NT LM Security Support Provider (NtLmSsp) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - Unknown owner - C:\WINDOWS\system32\nvsvc64.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
O23 - Service: Plug and Play (PlugPlay) - Unknown owner - C:\WINDOWS\system32\services.exe (file missing)
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: IPSEC Services (PolicyAgent) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Protected Storage (ProtectedStorage) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Unknown owner - C:\WINDOWS\system32\sessmgr.exe (file missing)
O23 - Service: Security Accounts Manager (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Virtual Disk Service (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - C:\WINDOWS\System32\vssvc.exe (file missing)
O23 - Service: WMI Performance Adapter (WmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\wmiapsrv.exe (file missing)
--
End of file - 7466 bytes -
Whenever I play City of Heroes/Villains, at a seemingly random point, my modem/router will completely drop connection. This only seems to happen when playing City of Heroes. This seems like a very odd problem and I hope you can shed light on this and help me to solve it.
I originally started playing CoH when it originally launched seven years ago which explains why my account is connected to U.S. servers even though I live in the U.K. (If I'm not mistaken, Euro servers weren't available when you orginally launched.)
I have tried to follow your guide to posting a tech support post as best I can. Hopefully, I haven't missed anything.
Tech Spec
CPU: Intel Core 2 Extreme Quad Core - 4 x 2.66Ghz
RAM: 4GB
OS: Windows XP x64 (fully Updated)
Internet Connection: ADSL 14 m/bit
A-V/Firewall: Comodo Internet Security Suite (fully updated)
CoH Helper Log
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at October 29, 2011 23:24 (+01:00)
Operating System: Windows XP Professional x64 Edition (5.2, Build 3790) Service Pack 2 (3790.srv03_sp2_gdr.101019-0340)
System Manufacturer: NVIDIA
System Model: NVDAACPI
BIOS: Default System BIOS
Central Processor: Intel(R) Core(TM)2 Quad CPU @ 2.66GHz (4 CPUs), ~2.7GHz
Memory: 4096MB
.Net Memory Report: 2864MB out of 4095MB available
Page File: 4725MB (1169MB currently in use)
C Drive: (ST3250620AS) 15109MB out of 238464MB (6%) free
F Drive: (WDC WD1600JD-75HBB0) 68980MB out of 152586MB (45%) free
D Drive: (PHILIPS DVDR1640P) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.3790.3959 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor: Dell 2408WFP(Digital)
Monitor's Max Resolution: 1920,1200
Video Device Name: NVIDIA GeForce GTX 285
Manufacturer / Chip: NVIDIA / GeForce GTX 285
Video Memory: 1024.0 MB
Driver Version: 6.14.0012.8026
Driver Date: 08/03/2011 12:49:00
Driver Language: English
Sound Device Description: Realtek HD Audio output
Driver File: RTKHDA64.SYS
Driver Version: 5.10.0000.6343
Driver Date: 04/09/2011 16:11:09
WMI Information
Motherboard Manufacturer: http://www.abit.com.tw/
Motherboard Model: (empty)
Motherboard Product: IN9 32X MAX(C55XE-MCP55XE)
Motherboard Version: 1.x
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Default System BIOS
BIOS Version: UNKNOWN
BIOS Release: 20061225******.******+***
Registry Information for Current User
Resolution: 1920x1200
3D Resolution: 1920x1200 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: 8x
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 2.000
Entity Detail Level: 2.000
Shadows Enabled: No
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: High quality
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.203
Music Sound Volume: 0.000
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 2110.201110070353.1.0
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes
Mod files in the Data directory
No modifications found