Mismatched screen porportions

I have a monitor that's 16x9 and usually runs at pretty much max resolution. I have my COH game set to the SAME resolution. I've trie changing it, and it doesn't change this problem at all.

So far, the only screens that run full side-to-side (16x9 ratio) are:
normal gameplay
Level Up
Enhancement management

Screens running in the smaller ratio (4x3 ratio) are:
Tailor
Character creation
Login
Server Select
TOS agreement
Character Select

So, I load the game, and the title screen is cut off on the sides, at 4x3 ration, leaving blank black space on the sides. ALL screens until the actual game starts, are at 4x3. Once I'm in the game, it fills the monitor, and looks normal. My husband has the same PC I do (good deal at costco, we got two), and his doesn't have this problem.


Anyone else have an issue like this? I'm working through a support ticket, but their process is nightmarishly slow and pedantic (Have you tried changing the resolution and restarting the game? Why, of course not, oh, wait, yeah, like five times, and it didn't help. Next idea?)

Anyone have any ideas? Suggestions? I'm still going to keep the ticket going, and I'll share if I have any success.

Yes, they know. It was like that in the Beta. They are looking to fix that sooner than later. Let me see if I can find the post about this.

Edit: Found it.

Quote:

Originally Posted by Clockwork O1 Widescreen issues are currently being worked on, we expect to have a fix in place for the widescreen resolutions issues very shortly after launch. How this was broken in the first place is a long, convoluted story that I'm not at liberty to elaborate upon. That being said, fixing this issue is one of our highest post-launch priorities.

Thank you so much for letting me know about this!! They've requested a game advisor report from my husband's computer, which does not have this problem, so maybe that will help them with their work on fixing it. And I can relax and not worry, knowing it'll get fixed eventually, it IS being worked on.

Although, I feel bad for all the techs that worked on my ticket so far, they don't seem to be aware that the problem is out there, or that it's being worked on overall, so I'll let them know when I send in the report.

I feel so claustrophobic in those squished screens now, I've had a widescreen monitor for too long now heh!