why are the servers down?


Balos

 

Posted

Quote:
Originally Posted by Torment And Agony View Post
why are the servers down?
Great user name / post combo!


If we are to die, let us die like men. -- Patrick Cleburne
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The rule is that they must be loved. --Jayne Fynes-Clinton, Death of an Abandoned Dog

 

Posted

Quote:
Originally Posted by dougnukem View Post
Twitter and Facebook seem to have the fastest notifications these days, js.
I suppose I find that odd too. By rights, your 'official' page should be given updates first, then subsiduary pages/sites. It takes hardly any time at all to make a post.. and would expect to only have to come here first for my news. IMHO, anyway.


 

Posted

Quote:
ERROR

No patches were found from version
2060.201108050059.1.0 to version 0.0.0.0. Please
select "Repair" to bring City of Heroes up to date.
I don't know about you, but personally I'd prefer something like:

Quote:
Servers down for Maintenance.
Select "Exit" and try again later.


 

Posted

Quote:
Originally Posted by MacOberon View Post
I don't know about you, but personally I'd prefer something like:

"Servers down for Maintenance.
Select "Exit" and try again later."
Actually, I'd prefer:

Thank you for trying to log in. We are terribly sorry to have inconvenienced you. Here are 4 Very Rare Incarnate Components for your trouble, to be used on any toon on your account. We'll give you a call personally, as soon as the Servers are back up and running. Thank you for being a dedicated and loyal customer.


Sounds about right...


 

Posted

Quote:
Originally Posted by Balos View Post
Actually, I'd prefer:

Thank you for trying to log in. We are terribly sorry to have inconvenienced you. Here are 4 Very Rare Incarnate Components for your trouble, to be used on any toon on your account. We'll give you a call personally, as soon as the Servers are back up and running. Thank you for being a dedicated and loyal customer.


Sounds about right...
Lol would be nice eh 8)


 

Posted

Quote:
Originally Posted by Balos View Post
Actually, I'd prefer:

Thank you for trying to log in. We are terribly sorry to have inconvenienced you. Here are 4 Very Rare Incarnate Components for your trouble, to be used on any toon on your account. We'll give you a call personally, as soon as the Servers are back up and running. Thank you for being a dedicated and loyal customer.


Sounds about right...
*giggle*

Point.

I just find it strange that the launchers even try to connect and update like this (and failing) instead of just contacting the launcher server to see if it's available for update or connection, and give you a proper message to reflect the status of the servers. Had I designed a launcher for a game, I'd make sure the launcher reported not only that there was maintenance in progress, but provide news *right there* regarding what the servers are down for, as well as the estimated time to completion and restoration of service.

Twitter, facebook, forums, web - four places to look for information, neither is well updated, and the proper place to display the information would be in the launcher anyway: it's the one place people are guaranteed to find it.