Can't get past initial loading graphic.
By
Back_Blast,
Posted on: 2011-07-28 18:47 in ALL ACCESS Gameplay Technical Issues Bugs
and here is the HiJack This info.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:48:32 PM, on 7/28/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\DAEMON Tools Pro\DTShellHlp.exe
C:\Program Files (x86)\ASUS\SmartDoctor\SmartDoctor.exe
C:\Program Files (x86)\Uniblue\RegistryBooster\rbmonitor.exe
C:\Program Files (x86)\ASUS\GPU Boost Driver\GpuBoostServer.exe
C:\Program Files\ASUS\TurboV EVO\TurboVHELP.exe
C:\Users\.5@Cr3\AppData\Local\Google\Chrome\Applic ation\chrome.exe
C:\Users\.5@Cr3\AppData\Local\Google\Chrome\Applic ation\chrome.exe
C:\Users\.5@Cr3\AppData\Local\Google\Chrome\Applic ation\chrome.exe
C:\Users\.5@Cr3\Desktop\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Six Engine] "C:\Program Files (x86)\ASUS\EPU\EPU.exe" -b
O4 - HKLM\..\Run: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {140E4DF8-9E14-4A34-9577-C77561ED7883} (SysInfo Class) - https://s3.amazonaws.com/content.sys...4.1.72.0_x.cab
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: AMD RAIDXpert (AMD_RAIDXpert) - AMD - C:\Program Files (x86)\AMD\RAIDXpert\bin\RAIDXpertService.exe
O23 - Service: ASDR - Unknown owner - C:\Windows\SysWOW64\ASDR.exe
O23 - Service: ASUS System Control Service (AsSysCtrlService) - Unknown owner - C:\Program Files (x86)\ASUS\AsSysCtrlService\1.00.05\AsSysCtrlServi ce.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: DeviceVM Meta Data Export Service (DvmMDES) - DeviceVM, Inc. - C:\ASUS.SYS\config\DVMExportService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 7219 bytes
It's possible that either the TurboV software, the Smart Doctor or the GPU Boost software is causing the problem. One allows you to overclock the CPU, one overclocks the shader clock of the graphics card and the other allows you to overclock the onboard Intel IGP. It's possible that one, two or all three are causing a conflict with CoH.
We've seen examples in the past of the EVGA Precision Tool or other overclocking tools causing problems.
Also, I see that the Asus EPU program is running as well. This is a fairly new Energy Processing Unit designed by Asus that is supposed to be a Power Management tool. Since it works with Overclocking and power saving features at the same time, it may be introducing a new problem that we haven't seen yet.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
*edit*
I did just uninstall the ASUS EPU, and still no luck.
Well I went in, killed the TurboV software, Smart Doctor, and GPU Boost in the Process under task manager. Once these were down, tried running CoH again and still hung on the loader graphic. I couldn't find the EVGA Tool or ASUS EPU to disable them to see if they would be causing the problem.
Sorry I wasn't clearer. I only mentioned the EVGA Precision Tool as an example of a program that does similar things to what the programs I listed as possible problems do, overclocking and fan controls. I wasn't saying it was on your computer.
Other than that, I really don't see anything out of the ordinary in your CoH Helper or HiJackThis logs. At least, nothing that I can recognize as having caused problems in the past or behaving similarly to other known problem programs.
Can you launch the game in Safe Mode? Open the launcher, right-click on the City of Heroes entry and select Properties. Put a check mark in the box at the bottom for Launch in Safe Mode and click OK. Then launch the game.
If you can launch it in Safe Mode, it will load with the lowest graphics settings. You can then raise the graphics to an acceptable level. I'd recommend setting the screen resolution first since it will force you to restart the game. A safe setting would be the one ending in (Desktop) since it will use whatever you have as your Windows resolution. After the game restarts, change settings one by one and click Apply Now after each one. You may even want to occaisionally quit to the Desktop and relaunch the game to make sure it's loading correctly. If it doesn't, go back to the Launch in Safe Mode setting and try again, but restart the game after fewer changes each time until you find the setting causing it to hang.
Other than that, I'm pretty well out of ideas. Maybe one of the other techs here can spot something I'm missing.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I'll second the safe mode idea. I'd also suggest basically turning off everything you have running in the running processes area above.
Beyond that, how long exactly have you had this issue? Did it just happen out of the blue or have you made any changes/modifications/upgrades/etc of any sort around the time this started? Basically any sort of change in hardware or software at all? Have you tried verifying your game files?
It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.
I will have to try the same mode graphics adjustment tonight when i get home and post my results.
And to Back_Blast, I recently built this rig about a month ago and have been trying to get CoH to run on it since the first day but have had zero luck. Before this I have run the game on two older pc's at launch and on my macbook pro for the past several years and have never run into an issue before.
And thank you to both of you for taking the time to look into this.
I'd also suggest trying setting the video to always use the external card and see if that makes any difference - I believe there have been some cases where the MB switching between the external card and the 4850 doesn't go as smoothly as it should.
Mind of Gaia lvl 50 Defiant's first Mind/Storm 'troller.
Deadly Doc 50 Dark/Dark Corr
and lots more on Pinnacle,Union and Defiant
Quote:
How would I go about doing this?
|
Originally Posted by Gaia
I'd also suggest trying setting the video to always use the external card and see if that makes any difference - I believe there have been some cases where the MB switching between the external card and the 4850 doesn't go as smoothly as it should.
|
I can launch the game in safe mode, set the screen res. to desktop, saved changes and exited. Then unchecked the safe mode, tried loading up CoH, and still hung on loading graphic.
Also disabled onboard GPU in bios, killed all processes listed that were not needed to run OS/Graphics. Then uninstalled TurboV software, Smart Doctor, GPU Boost, and avast antivirus.
So in short its stripped down of any fluff and still won't cooperate. Only other idea I may have is to do a complete wipe of the harddrive and start over, not sure if it will be worth it tho. The kicker is just that I can run anything else I throw at it on either high or max settings and it doesn't flinch, but with CoH it just bends over and says take me now.
Good news everyone! Got CoX to run, but had to completely reformat the hard drive and install a fresh copy of Win7. In the end I can now return to blastin' people in the face.
Would like to thank everyone for their time and suggestions.
Thank you,
-PS
I've crawled the forums for about 3 weeks and have found several other threads created about the same topic and have tried all suggestions given in those without any success. Also filed a support ticket with NC Soft and they haven't been able to pin down the issue.
So attached is the CoH Helper information and soon to follow with the HiJack this info.
I would like to go ahead and thank anyone willing to take a look at this and help me out.
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at July 28, 2011 20:38 (-05:00)
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 12/22/10 10:56:42 Ver: 17.02
Central Processor: AMD Phenom(tm) II X6 1100T Processor (6 CPUs), ~3.3GHz
Memory: 8192MB
.Net Memory Report: 6860MB out of 8191MB available
Page File: 14862MB (1517MB currently in use)
C Drive: (WDC WD5000AAKS-00UU3A0 ATA Device) 417939MB out of 476837MB (87%) free
D Drive: (SONY DVD RW DRU-710A ATA Device) zero-size drive
F Drive: (DTSOFT Virtual CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: AMD Radeon HD 6800 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI display adapter (0x6739)
Video Memory: 751 MB
Driver Version: 8.872.0.0
Driver Date: 7/7/2011 10:28:26 PM
Driver Language: English
Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6151
Driver Date: 7/6/2010 5:31:36 AM
Sound Device Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6151
Driver Date: 7/6/2010 5:31:36 AM
Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6151
Driver Date: 7/6/2010 5:31:36 AM
WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: M4A88TD-V EVO/USB3
Motherboard Version: Rev X.0x
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 12/22/10 10:56:42 Ver: 17.02
BIOS Version: 122210 - 20101222
BIOS Release: 20101222000000.000000+000
Registry Information for Current User
Resolution: 800x600
3D Resolution: 800x600 (Not using renderscale)
Full Screen: No
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No
Physics Quality: None
Maximum Particles: 100
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Off
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (4)
World Texture Level: Unknown (3)
Character Texture Level: Low
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: 0.300
Shadows Enabled: No
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 2050.201106290226.1.0
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes
Mod files in the Data directory
No modifications found