Issue concerning E-Mail responses to reported Bugs.


Neo_G_Dice

 

Posted

When I report an in-game bug or petition of any kind, I am now confronted with NCSoft Support replying to my Bug Report with not the usual one but two emails that are completely identical. Sometimes I get three or four emails acknowledging that my bug has been filed and put under investigation and all emails relate to the same bug report.

Any idea why this is happening?


 

Posted

First things first - check the full headers on BOTH emails - I had a similar issue once and it turned out to be because one night while board, I noticed a field for "alternate emails" on the NCSoft master account - and put in @googlemail.com in addition to the defualt @gmail - result was double-emails.

So if the different headers have different emails that go to the same place, that's your issue.


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