Help, crashing all the time
By
ChaosDancer,
Posted on: 2011-05-20 05:41 in ALL ACCESS Gameplay Technical Issues Bugs
here are my Hijack logs
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:43:19 PM, on 5/20/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16766)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Razer\Lachesis\razerhid.exe
C:\Program Files\Razer\Arctosa\razerhid.exe
C:\Windows\system\HsMgr.exe
C:\Program Files\Razer\Lachesis\OSD.exe
C:\Program Files\ASUS Xonar D2 Audio\Customapp\ASUSAUDIOCENTER.EXE
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\DAEMON Tools Pro\DTAgent.exe
E:\Downloads - new\Internet Download Manager\IDMan.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
E:\Downloads - new\Internet Download Manager\IEMonitor.exe
C:\Program Files\Razer\Lachesis\razertra.exe
C:\Program Files\Razer\Lachesis\razerofa.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10q_Ac tiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\DAEMON Tools Pro\DTShellHlp.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
E:\Downloads - new\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files\Vuze_Remote\tbVuz1.dll
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - E:\Downloads - new\Internet Download Manager\IDMIECC.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.6209.1142\s wg.dll
O2 - BHO: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files\Vuze_Remote\tbVuz1.dll
O3 - Toolbar: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files\Vuze_Remote\tbVuz1.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Lachesis] C:\Program Files\Razer\Lachesis\razerhid.exe
O4 - HKLM\..\Run: [Arctosa] "C:\Program Files\Razer\Arctosa\razerhid.exe"
O4 - HKLM\..\Run: [Cmaudio8788] RunDll32 cmicnfgp.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [Cmaudio8788GX] C:\Windows\system\HsMgr.exe Envoke
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [DAEMON Tools Pro Agent] "C:\Program Files\DAEMON Tools Pro\DTAgent.exe" -autorun
O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\Download Manager\DLM.exe /windowsstart /startifwork
O4 - HKCU\..\Run: [IDMan] E:\Downloads - new\Internet Download Manager\IDMan.exe /onboot
O4 - HKCU\..\Run: [DVDFab Passkey] "C:\Program Files\DVDFab Passkey\DVDFabPasskey.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-3235755908-278022987-2616109726-1003\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-3235755908-278022987-2616109726-1003\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O8 - Extra context menu item: Download all links with IDM - E:\Downloads - new\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download FLV video content with IDM - E:\Downloads - new\Internet Download Manager\IEGetVL.htm
O8 - Extra context menu item: Download with IDM - E:\Downloads - new\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8 574934B26AC4.dll/cmsidewiki.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O15 - Trusted Zone: *.clonewarsadventures.com
O15 - Trusted Zone: *.freerealms.com
O15 - Trusted Zone: *.soe.com
O15 - Trusted Zone: *.sony.com
O16 - DPF: {0D41B8C5-2599-4893-8183-00195EC8D5F9} (asusTek_sysctrl Class) - http://support.asus.com/common/asusTek_sys_ctrl.cab
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/Driver...reqlab_nvd.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/ca...2.3.10.115.cab
O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft.com/activate/ca...ail/DASAct.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E6F480FC-BD44-4CBA-B74A-89AF7842937D} (SysInfo Class) - http://content.systemrequirementslab...i_4.4.21.0.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Windows\system32\Skype4COM.dll
O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: Start BT in service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\StartSkysolSvc.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
--
End of file - 9131 bytes
Something is blocking CoH Helper from reading from the registry, which is all it does with regard to the registry. That indicates a problem with your system or a program behaving badly and doing something you don't want it to do.
It's possible that whatever is causing the problems with CoH Helper reading from the registry is also causing your problems with the game.
The first thing I'd recommend would be to run a full Virus scan on the computer. Of course, I can't see any entries for an Anti-Virus program in your HJT logs, so I don't know which (if any) you have installed.
The next thing would be to run a full malware scan. I'd recommend downloading, updating and running Malwarebytes Anti-Malware free edition and possibly also try SuperAntiSpyware as well. I've caught things with both of those that Spybot didn't detect or remove. I like Spybot, but I also recognize it has it's own limitations.
After that, I'd try disabling the nProtect Game Guard Service and turning off the two Download Managers that are running as well as Daemon Tools. I'd also try turning off the TeaTimer service in Spybot (I've seen the TeaTimer do some things I couldn't explain) and even temporarily disabling Spybot altogether.
If it were my system, I'd remove the extra Toolbars and stop most of the programs that are running at Startup as most of them only need to run when their program calls for them.
EDIT: Oh yeah, I'd also make sure Windows is fully updated, including Service Pack 1. Windows Updates are there for a reason.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Thx for the info mate.
Ok first i am using spybot for malware, running it every 2 days.
Second dont really use antivirus as most of them are resource hogs, i know it makes me vulnerable, but as long as you dont visit strange sites dont open any kind of e-mails from people you dont know i think i should be ok.
My start up programs are very few i mean i have Razer Lachesis, xonar d2 Audio center, Daemon and Nvidia settings. Also what toolbars i have that i have remove?
Furtermore i am downloading now the Malwarebytes Anti-Malware i already have the paid eddtion but not installed as it never finds anything. I will post the results in a few minutes.
Also what two download managers i have? I only use Internet Download Manager.
Thx for the info mate and i hope you can help me fix this damn crashes
In addition i forgot to mention i run scandisk and defragment a week ago and no bad secors were mentioned in the logs.
Well i checked it with quick, nothing went with full and found some patchers and trainers but nothing else
Quote:
That is no longer a safe assumption. I regularly have to remove viruses and malware from computers at work that haven't been to any strange sites.|
Originally Posted by ChaosDancer
Thx for the info mate.
Ok first i am using spybot for malware, running it every 2 days. Second dont really use antivirus as most of them are resource hogs, i know it makes me vulnerable, but as long as you dont visit strange sites dont open any kind of e-mails from people you dont know i think i should be ok. |
Quote:
|
My start up programs are very few i mean i have Razer Lachesis, xonar d2 Audio center, Daemon and Nvidia settings. Also what toolbars i have that i have remove? |
Quote:
|
Furtermore i am downloading now the Malwarebytes Anti-Malware i already have the paid eddtion but not installed as it never finds anything. I will post the results in a few minutes. Also what two download managers i have? I only use Internet Download Manager. |
Quote:
|
Thx for the info mate and i hope you can help me fix this damn crashes In addition i forgot to mention i run scandisk and defragment a week ago and no bad secors were mentioned in the logs. Well i checked it with quick, nothing went with full and found some patchers and trainers but nothing else |
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Ok crashed again "sigh"
Well here what i did , checked with the registry clean expert and then disable the autoruns in the startup organizer.
Downloaded autoruns and i deleted "npggsvc" nProtect Game Guard Service and the IGN download process.
I checked autoruns and a new Hijack log and for the O2 procees i have the following:
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - E:\Downloads - new\Internet Download Manager\IDMIECC.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.6209.1142\s wg.dll
O2 - BHO: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files\Vuze_Remote\tbVuz1.dll
Downloaded all windows updates and installed them.
Also i disabled UAC in my windows to see if teh COH Helper would work but i still cant get the resgistry of the game , no idea why "sigh"
So any new advice 
Furthermore here are some logs from my event viewer
Faulting application name: CityOfHeroes.exe, version: 1.0.0.1, time stamp: 0x4dbf38ca
Faulting module name: CityOfHeroes.exe, version: 1.0.0.1, time stamp: 0x4dbf38ca
Exception code: 0xc0000005
Fault offset: 0x005b74d4
Faulting process id: 0x16bc
Faulting application start time: 0x01cc17ff0912e81e
Faulting application path: E:\Games\City of Heroes\CityOfHeroes.exe
Faulting module path: E:\Games\City of Heroes\CityOfHeroes.exe
Report Id: 3aa5995c-83fa-11e0-a5d6-00030d000001
Next one:
Faulting application name: CityOfHeroes.exe, version: 1.0.0.1, time stamp: 0x4dbf38ca
Faulting module name: CityOfHeroes.exe, version: 1.0.0.1, time stamp: 0x4dbf38ca
Exception code: 0xc0000005
Fault offset: 0x0044d267
Faulting process id: 0x904
Faulting application start time: 0x01cc17f322c1feb7
Faulting application path: E:\Games\City of Heroes\CityOfHeroes.exe
Faulting module path: E:\Games\City of Heroes\CityOfHeroes.exe
Report Id: 69b3c851-83ec-11e0-a5d6-00030d000001
Hello guys
I recently decided to resuscribe to the game after 2-3 years, but it seems the game is not that stable. From the day i reinstall it i have constant crashes.
My system is very good atm with Windows 7 with I7 core, GTX 480 and 6 Gigs of ram.
Since i reintsall i had fatal error crashes, falling through the world, crashing while changing zones, crashing while loading and the game just stops.
I downloaded the game through steam, dleted it, re download it through the client, update my nvidia to teh new beta drivers. Nothing i just crashed 5 times in 15 minutes.
So any help would be appreciated it.
CoH Helper Log (warning from some weird reason it cant read the games registry information, and yes i am running it at admin mode)
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at May 20, 2011 15:40 (+03:00)
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 02/24/10 14:05:48 Ver: 08.00.15
Central Processor: Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz (8 CPUs), ~3.2GHz
Memory: 6144MB
.Net Memory Report: 2033MB out of 3063MB available
Page File: 4941MB (1183MB currently in use)
C Drive: (OCZ-VERTEX2 ATA Device) 19807MB out of 57138MB (34%) free
D Drive: (WDC WD10EADS-00L5B1 ATA Device) 49907MB out of 49999MB (99%) free
E Drive: (WDC WD10EADS-00L5B1 ATA Device) 174603MB out of 903868MB (19%) free
H Drive: (OCZ-VERTEX2 ATA Device) 71MB out of 99MB (71%) free
G Drive: (ASUS DRW-1814BLT ATA Device) zero-size drive
F Drive: (TOSHIBA DVD-ROM SD-M1612 ATA Device) zero-size drive
I Drive: (KLI GH2NSX2 SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 480
Manufacturer / Chip: NVIDIA / GeForce GTX 480
Video Memory: 2778 MB
Driver Version: 8.17.12.7527
Driver Date: 5/14/2011 7:23:00 AM
Driver Language: English
Sound Device Description: Speakers (ASUS Xonar D2 Audio Device)
Driver File: cmudaxp.sys
Driver Version: 5.12.0001.0008
Driver Date: 10/19/2009 5:09:35 PM
Sound Device Description: S/PDIF Pass-through Device (ASUS Xonar D2 Audio Device)
Driver File: cmudaxp.sys
Driver Version: 5.12.0001.0008
Driver Date: 10/19/2009 5:09:35 PM
Sound Device Description: Speakers (ASUS Xonar D2 Converter)
Driver File: cmudaxp.sys
Driver Version: 5.12.0001.0008
Driver Date: 10/19/2009 5:09:35 PM
Sound Device Description: Digital Audio (S/PDIF) (5- High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/14/2009 2:51:47 AM
Sound Device Description: Digital Audio (S/PDIF) (5- High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/14/2009 2:51:47 AM
WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: P6T SE
Motherboard Version: Rev 1.xx
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 02/24/10 14:05:48 Ver: 08.00.15
BIOS Version: ACRSYS - 20100224
BIOS Release: 20100224000000.000000+000