April 6 - City of Heroes Account Server Downtime
By
Brimmy,
Posted on: 2011-04-07 04:02 in Union (EU)
Edit: My bad. I hadn't noticed you were talking about the account server. Perhaps they'll come up with the servers after today's downtime.
There is a character I wish to make. I have powers, a costume, a great name and the want to level them.. I've been wanting to make them since I managed to get on the computer just after the account server went poof.
I am not amused, especially as Peregrine appears to have eaten my Incarnate so I can't carry on with that either.
I am the Blaster, I have filled the role of Tank, Controller and Defender
Sometimes all at once.
Union EU player! Pip pip, tally ho, top hats and tea etc etc
Original thread: http://boards.cityofheroes.com/showt...15#post3574315
Right, since there has been no news, and no discussion thread has been opened, i'm now taking it into my own hands to try and get some inputs on this..
The server has now been down all of yesterday evening, through the night and up until right now (and still no ETA on it being brought back up!!).
Now, I realize that it being the account server might give it lower priority on the "to-do list" but here's the deal. While the server's kept down we can't do ANYTHING to manage our accounts or even create new characters due to the slots being unavailable!
If you're going to bring down a vital server and/or function, you should, in my opinion, either have a fix ready to just be implemented (developed using a copy/clone of the actual server) or set a "deadline" time after which, if the job isn't done, you relaunch the server as it was.
I know you premise the downtime-threads with "we apologise for the inconvenience" but that, frankly, isn't good enough anymore. For quite some time now every maintenance has brought with it negative aspects that has caused us -the paying customers- to suffer!
Personally I love this game, absolutely love it, and i've been playing it for more years than i can remember. But when stuff like this is going on (this maintenance, the 11hrs of downtime we had last week with little/no reimbursement etcetc) I just feel like I'm standing in line at the store and all the cashiers has gone off to lunch without caring....
The very LEAST you could do is to keep us updated (as you say you will in the original thread but is still to do!) so we have a chance to understand why we can't fully use what we're paying for!
//end rant.... for now...
@EU Brimmy - Union and Exalted servers