City of Heroes: Live Forum Archive

need help with ATI card stuff

lighttechyah

By lighttechyah,
Posted on: 2011-03-31 20:15 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

to start with this system was running fine at all times till just a month or so ago -
then one card otta of 2 failed both are ati 4890 cards one by his my main its 900mhz gpu and 1000mem the other is xfx at 850--975
the main one died then i limped one the other with no issues I could not play other games full tilt that's all
then the other died it was only 90 days old --i tested for issues found none and factory came back with a card failure
during this time i used and old 3890 x2 1 gig card to fill in for over a month while the cards went in for repair --during this i limped a bit on this one older card but COX ran
got #one card back 3 weeks back put it in and issues started with video crashes and such once and awhile but i did not notice any real big issues
then the other card came back and at that time since i was doing a repair i thought it might be time to reinstall all
so i reformatted hard drive reinstalled win 7 and updated all drivers and other programs to fresh
then the issues with this game and only this game started
I used to have the old installers all 3 for main --test--beta . then upgraded to the new installer about the same time i had issues if memory serves.
on the fresh in stall i installed only the new "installer" and main COX only --played like 3 times to get settings back to regular --then issues started with installer long loads m several minuets instead of seconds and hangs.
then crashes started as I played long and long more and more often
so I deleted the whole thing and started with the old installer only that killed the long load issues fully but the crashes via video card still there.
!!!!!let me repeat same system same cards new install of all win 7 and drivers = crash
tried this out 1 card at a time -crash
old drivers from last year -crash
use non ultra settings -crash
used "driver sweeper" during all
use old setting i wrote down for game -crash
load champions online (other game i play all fine on full no issues at all
load dungeon and dragons MMO with one card and 2 card crossfire full setting 6 hrs killer test to see what would happen ALL GOOD
tried to play today after the 11 hr down time cant even play for more then 10 min in any zone and i even used low! settings that the old 3890 card ran fine on!!! CRASH!!
seems to run in "safe mode" 800 by 600 yeech not going to play in that mode
need help here guys have been playing since Jun 13, 2005 non stop
I would hate to cancel because the game dropped me instead of me dropping it!

run down again full clean install all programs
2 new cards but! they are the same that ran before!
new install of the game
setting even lower than an older slower card and nadda
rolled out new drivers --reinstalled old --used "driver sweeper" during all

help

 

Posted

------------------
System Information
------------------
Time of this report: 3/31/2011, 19:29:51
Machine name: MAINPC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: Rampage Formula
BIOS: BIOS Date: 04/03/08 18:34:14 Ver: 08.00.12
Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory: 4096MB RAM
Available OS Memory: 3072MB RAM
Page File: 1379MB used, 6295MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 4800 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9460)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9460&SUBSYS_20071787&REV_00
Display Memory: 3314 MB
Dedicated Memory: 2034 MB
Shared Memory: 1279 MB
Current Mode: 1920 x 1200 (32 bit) (59Hz)
Monitor Name: Acer P241W
Monitor Model: Acer P241W
Monitor Id: ACRADB4
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: DVI
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dl l,atidxx32.dll,atiumdva.cap
Driver File Version: 8.17.0010.1041 (English)
Driver Version: 8.762.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/3/2010 18:54:50, 519680 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-D720-11CF-2670-0D00BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9460
SubSys ID: 0x20071787
Revision ID: 0x0000
Driver Strong Name: oem5.inf:ATI.Mfg.NTx86.6.1:ati2mtag_RV7X:8.762.0.0 ci\ven_1002&dev_9460
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_198B&SUBSYS_1043829C& REV_1004
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 11/20/2010 03:00:21, 304128 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_198B&SUBSYS_1043829C& REV_1004
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 11/20/2010 03:00:21, 304128 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (High Definition Audio Device)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 03:00:21, 304128 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: Microphone (High Definition Audio Device)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 03:00:21, 304128 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: Line In (High Definition Audio Device)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 03:00:21, 304128 bytes
Cap Flags: 0x0
Format Flags: 0x0

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31C
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31C
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31C
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2937
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 11/20/2010 03:01:09, 258560 bytes
| Driver: usbd.sys, 7/13/2009 16:51:05, 5888 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC31C
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 11/20/2010 02:50:10, 28160 bytes
| Driver: kbdclass.sys, 7/13/2009 18:20:36, 42576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/13/2009 16:11:24, 80896 bytes
| Driver: kbdclass.sys, 7/13/2009 18:20:36, 42576 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC408
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/13/2009 16:45:08, 26112 bytes
| Driver: mouclass.sys, 7/13/2009 18:20:44, 41552 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/20/2010 05:30:12, 53120 bytes
| Driver: sermouse.sys, 7/13/2009 16:45:08, 19968 bytes
| Driver: mouclass.sys, 7/13/2009 18:20:44, 41552 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 652.9 GB
Total Space: 715.3 GB
File System: NTFS
Model: WDC WD7501AALS-00J7B0 ATA Device

Drive: E:
Model: LITE-ON DVD SOHD-167T ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 01:38:10, 108544 bytes

Drive: D:
Model: _NEC DVD_RW ND-3500AG ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 01:38:10, 108544 bytes