Good News for our Heroic and Villainous citizens from South America! We've identified a workaround for an issue which is currently preventing players in South America from utilizing the NC Soft Launcher.
There is an issue which is preventing the games.xml file in the NC Soft Launcher from properly updating for customers in effected regions. While we are still working to identify the root cause of this issue, players may resolve this issue by downloading the updated games.xml file. Right-click on the following link and select either 'Save Target As' in Internet Explorer, or 'Save Link As' in Firefox:
Replace the file in the following directory (your path to this file may vary based on what operating system you are operating) with the downloaded file:
NCsoft\Launcher\Config\Default
Once this is complete, exit and restart the NC Soft Launcher. You will then be able to properly launch City of Heroes from the NC Soft Launcher.
Please note that we are continuing to investigate the cause of this issue. If you are amongst the players who are currently experiencing this issue, information such as your public IP address would be extremely helpful in resolving the problem. Please feel free to PM that information to any member of the Community team (Beastyle, Avatea or Zwillinger).
Thank you very much for your patience as we work to resolve this issue.
Andy Belford
Community Manager
Paragon Studios
Good News for our Heroic and Villainous citizens from South America! We've identified a workaround for an issue which is currently preventing players in South America from utilizing the NC Soft Launcher.
There is an issue which is preventing the games.xml file in the NC Soft Launcher from properly updating for customers in effected regions. While we are still working to identify the root cause of this issue, players may resolve this issue by downloading the updated games.xml file. Right-click on the following link and select either 'Save Target As' in Internet Explorer, or 'Save Link As' in Firefox:
- http://launcher.ncsoft.com/GamesXML/1.2.4.9/Games.xml
Replace the file in the following directory (your path to this file may vary based on what operating system you are operating) with the downloaded file:- NCsoft\Launcher\Config\Default
Once this is complete, exit and restart the NC Soft Launcher. You will then be able to properly launch City of Heroes from the NC Soft Launcher.Please note that we are continuing to investigate the cause of this issue. If you are amongst the players who are currently experiencing this issue, information such as your public IP address would be extremely helpful in resolving the problem. Please feel free to PM that information to any member of the Community team (Beastyle, Avatea or Zwillinger).
Thank you very much for your patience as we work to resolve this issue.
Andy Belford
Community Manager
Paragon Studios