New laptop, ARB_multitexture and ARB_texture_compression

My fiance's new laptop arrived yesterday. She was able to install CoH and play it.
Then we went to bed for the night, and this morning she turned it back on and got the following errors:

"Your card or driver doesn't support ARB_multitexture"

"Your card or driver doesn't support ARB_texture_compression"

OK so here are some logs:
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City of Heroes Helper:

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at December 10, 2010 10:29 (-05:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
System Manufacturer: Alienware
System Model: M11x
BIOS: Ver 1.00 A05
Central Processor: Genuine Intel(R) CPU U7300 @ 1.30GHz (2 CPUs), ~1.3GHz
Memory: 2048MB
.Net Memory Report: 1040MB out of 1976MB available
Page File: 2706MB (1247MB currently in use)
C Drive: (Hitachi HTS545016B9A300) 108243MB out of 137586MB (78%) free
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name:
Manufacturer / Chip: /
Video Memory: n/a
Driver Version:
Driver Date: 1/1/0001 12:00:00 AM
Driver Language:

Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6083
Driver Date: 4/18/2010 7:17:12 AM


WMI Information
Motherboard Manufacturer: Alienware
Motherboard Model: (empty)
Motherboard Product: 0VWGCV
Motherboard Version: A05
BIOS Manufacturer: Alienware
BIOS Name: Ver 1.00 A05
BIOS Version: ALWARE - 6040000
BIOS Release: 20100806000000.000000+000


Registry Information for Current User
Resolution: 13660x7686
3D Resolution: 13660x7686 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 1006, 1006
Refresh Rate: 60Hz
Vertical Sync Enabled: No


Physics Quality: Unknown (41)
Maximum Particles: 500000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Unknown (2147483647)
Anisotropic Filtering: 16x
Texture LOD Bias: Crisp
Water Effects: Unknown (2147483647)
Bloom: Unknown (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (30)


World Texture Level: Very High
Character Texture Level: Unknown (16)
World Detail Level (Vis_Scale): 2.000
Entity Detail Level: Unknown
Shadows Enabled: No
Shadow Mode: Unknown (2147483647)
Shadow Map Shader: Unknown (2147483647)
Environmental Reflections: Unknonwn (2147483647)
Advanced Occlusion Settings: No
Ambient Occlusion: Super high quality
Occlusion Strength: Unknonwn (2147483647)
Blur: Unknonwn (2147483647)
Ambient Resolution: Unknonwn (2147483647)


Gamma Correction: Unknown
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: Unknown
Music Sound Volume: Unknown

Show Advanced Graphics Options: Yes
Overall Graphics Quality: Unknown
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 1900.201011102104.11
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
No modifications found

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------

HJT log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:31:28 AM, on 12/10/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16671)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\AlienRespawn\Components\Scheduler\STService. exe
C:\Program Files (x86)\STMicroelectronics\Accelerometer\FF_Protecti on.exe
C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Alienware On-Screen Display\AlienwareOn-ScreenDisplay.exe
C:\Program Files\Alienware\Command Center\AlienSense\FATrayMon.exe
C:\Program Files\Alienware\Command Center\AlienSense\FATrayAlert.exe
C:\Program Files\Alienware\Command Center\AlienFXHook32Mngr.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Users\Dark Angel\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.alienware.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.alienware.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SSOIEAddonBHO - {DA5BCE70-D057-4D63-943D-5F3927EC59F1} - C:\Program Files\Alienware\Command Center\AlienSense\FAIESSO.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [AlienwareOn-ScreenDisplay] C:\Program Files (x86)\Alienware On-Screen Display\AlienwareOn-ScreenDisplay.exe
O4 - HKLM\..\Run: [FATrayAlert] C:\Program Files\Alienware\Command Center\AlienSense\FATrayMon.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [UCam_Menu] "c:\Program Files (x86)\CyberLink\YouCam\MUITransfer\MUIStartMenu.ex e" "c:\Program Files (x86)\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\2.0"
O4 - HKLM\..\RunOnce: [Launcher] C:\Program Files (x86)\AlienRespawn\Components\Scheduler\Launcher.e xe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: IconPackager.lnk = C:\Program Files (x86)\Stardock\MyColors\IconPackager.exe (User 'Default user')
O4 - Global Startup: Stardock MyColors.lnk = C:\Program Files (x86)\Stardock\MyColors\SDDelayedLaunch.exe
O20 - Winlogon Notify: FastAccess - C:\Program Files\Alienware\Command Center\AlienSense\FALogNot.dll
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Alienware Fusion Service (AlienFusionService) - Alienware - C:\Program Files\Alienware\Command Center\AlienFusionService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: FAService - Sensible Vision - C:\Program Files\Alienware\Command Center\AlienSense\FAService.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: FF Install Filter Service (InstallFilterService) - Unknown owner - C:\Program Files (x86)\STMicroelectronics\Accelerometer\InstallFilt erService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\AlienRespawn\sftservice.EXE
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: Stardock WindowBlinds (WindowBlinds) - Stardock Corporation - C:\Program Files (x86)\Stardock\MyColors\VistaSrv.exe
O23 - Service: DW WLAN Tray Service (wltrysvc) - Dell Inc. - C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 8313 bytes

Your display drivers are not installed properly

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name:
Manufacturer / Chip: /
Video Memory: n/a
Driver Version:
Driver Date: 1/1/0001 12:00:00 AM
Driver Language:

According to this page:

http://www.dell.com/us/p/alienware-m11x/pd

the Alienware M11x has a NVIDIA GT335M GeForce. You should be able to go to www.nvidia.com and click on the "Download Drivers" and set the "Product Series" to "GeForce 300M Series (Notebooks)", set the "Product" to "GeForce GT 335M", set your "Operating System" to "Windows 7 64-bit" and hit the "SEARCH" button to find the latest drivers.

If you are unable to install these drivers, go to Dell's website and find their support section and enter in the laptop's service tag id and look for the latest Video drivers there.

Also, once you've updated your video drivers, if you continue to have problems, please try the "Safe Mode" option (checkbox shown next to the "I Agree" button at the User Agreement) and reset your graphics options.

Oh, also we needed to add "-renderthread 0" to the shortcut target to get it to work at all. Without that, it just stays at the "Loading" bar after you hit "I accept."