We have an important announcement for our EU players.
On 11th November 2010 we will be moving our four European servers to a new data centre in the United States. As part of this migration, we will be taking the servers down starting at 5:00 a.m. Pacific Time (1:00 p.m. British Time / 14:00 Central European Time).This migration is expected to take approximately 6 hours, but it could end sooner or later. Check back for updates on the downtime.
This migration will help to centralize the City of Heroes servers allowing for higher quality and more efficient systems management. One location for all of the City of Heroes game servers will make it easier to support and upgrade the hardware. For example, as part of the migration, all of the EU game servers will be upgraded to brand new hardware. Also, it will improve our ability to respond to performance issues and streamline processes for keeping all servers up to date and online.
With the new data centre being located in the United States, it is possible that some of our European customers could experience additional lag when connecting to the game servers. However, the hardware is much newer, more efficient and our testing in most cases has shown no impact on performance. Additionally, customers in Europe will now consistently connect to the game servers through a more robust Internet pipeline. This means that our European players may actually notice improvements to their overall game experience.
This move does not impact your account, characters or game client. You existing account and user information will all be preserved. There is no work necessary on your part to prepare for this migration.
Please note that City of Heroes European game servers can only be accessed by European accounts, and City of Heroes North American game servers can only be accessed by North American accounts. There will be no server list merge or server merge as part of this migration.
Thank you very much for your patience with this matter; we appreciate your continued support of City of Heroes!
Greetings all,
We have an important announcement for our EU players.
On 11th November 2010 we will be moving our four European servers to a new data centre in the United States. As part of this migration, we will be taking the servers down starting at 5:00 a.m. Pacific Time (1:00 p.m. British Time / 14:00 Central European Time).This migration is expected to take approximately 6 hours, but it could end sooner or later. Check back for updates on the downtime.
This migration will help to centralize the City of Heroes servers allowing for higher quality and more efficient systems management. One location for all of the City of Heroes game servers will make it easier to support and upgrade the hardware. For example, as part of the migration, all of the EU game servers will be upgraded to brand new hardware. Also, it will improve our ability to respond to performance issues and streamline processes for keeping all servers up to date and online.
With the new data centre being located in the United States, it is possible that some of our European customers could experience additional lag when connecting to the game servers. However, the hardware is much newer, more efficient and our testing in most cases has shown no impact on performance. Additionally, customers in Europe will now consistently connect to the game servers through a more robust Internet pipeline. This means that our European players may actually notice improvements to their overall game experience.
This move does not impact your account, characters or game client. You existing account and user information will all be preserved. There is no work necessary on your part to prepare for this migration.
Please note that City of Heroes European game servers can only be accessed by European accounts, and City of Heroes North American game servers can only be accessed by North American accounts. There will be no server list merge or server merge as part of this migration.
Thank you very much for your patience with this matter; we appreciate your continued support of City of Heroes!
Join in the Community discussion here!
Support Centre for our English European players
Support Centre for our North American players
Plateforme d'assistance pour les francophones
Support-Center f�r deutschsprachige Spieler