So it occurs to you to check with your bank but after instead of contacting NCSoft billing/customer service you think some players will be able to resolve your credit card issue?
Try this. Hope your problem is solved quickly.
The NCsoft Support Website
The NCsoft Knowledge Base at http://help.ncsoft.com is the place to find answers and contact our support team. Answers to many commonly asked questions are available in our searchable site. Many of these answers will tell you what information to include when contacting support for a particular issue, so you can often speed the process along by sending the necessary information in your initial inquiry.
If the Knowledge Base does not contain the answer to your question, click the Ask a Question tab. Once there, follow these simple steps to submit your question to us:
Enter your e-mail address in all lower case (e-mail address is case sensitive).
Type your subject and message in the appropriate boxes. Populate the fields and drop-down menus and click the Submit Question button.
If your e-mail address is already registered, skip to Step #6. If you have not registered your e-mail previously, you will be taken to a registration screen. Enter the information requested to register your address and create a support account. We respect your privacy and do not share this information with other companies.
Click the Create Account button.
You will be taken to a screen that verifies support account creation.
Click the Finish Submitting Question button.
You will be presented with a reference number for your submission. A copy of your question will also be e-mailed to you for your records.
Please Note: Your support account login is separate from your NCsoft or game account logins so that you will always have access to support, even if you are having a problem with your game account.
You can update your issue at any time by using the My Stuff tab. For more information about the My Stuff tab, including how to track your current support issues, click the link below.
How does the My Stuff section of the support website work?
Phone Support
We offer telephone support for billing and technical support issues only. You may contact a member of our Billing or Technical Support Teams by calling the number below. We do not offer telephone support for general game support issues. Any calls regarding game support will be directed to use one of the available support methods listed in the Game Support section.
From within the US: 1-512-225-6359
From outside the US: (++1) 512-225-6359
Mon-Fri
12pm to 5pm, Central
NOTE: We do not have a European support number. You must dial your country's International Access Code in order to call support from outside the United States.
Yesterday I finally got my new credit card (old one expired). So I went to plaync.com to update my CC info. I entered the info, but it came back declined. WTH? I had just activated the new card and made a couple of purchases on other sites, with no problems.
I tried again, in case I had mistyped a number elsewhere. Again, declined. So I called my bank to see what was happening. I had plenty of available credit, no flags on my account, the bank brought up my transaction records and could see no reason why my card would not work.
So what the hell? Residual mess from the store's issues with the GR launch? Do I have to remove the old card first, how do I fix this? I'm afraid to "just try it again" for fear NCsoft will think I'm up to something fishy and flag my game account for suspected fraud.
And I sure as heck do NOT want to go back to using time cards, those are a pain in the butt.
A (Golden Gate) Bridge Too Far- arc 299315
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