CoH will not launch; crash occurred in KERNELBASE.dll


BlackSun17

 

Posted

This is so not my night. Looking for advice (again)...

New Alienware PC, running Windows 7.

I had CoH running earlier tonight. Logged to get dinner, and when I launched it later on I get this hard crash error.

I uninstalled and reinstalled the game (Going Rogue disk). Same issue...

Crash log says the following:

<CrashLog>
<ExceptionRecord ModuleName="C:\Program Files (x86)\City of Heroes\CityOfHeroes.exe" ExceptionCode="0xe06d7363" ExceptionDescription="EXCEPTION_UNKNOWN" ExceptionAddress="0x75aeb727" />

<ProgramData PatchVersion="1850.201007290124.10T2" CrashMessage="Exception caught: e06d7363\nProgram: ...\nVersion: 1850.201007290124.10T2\nSVN Revision: UNKNOWN\nTime: Wed Aug 18 11:51:16 PM\nProcess ID: 1044\n\n\n 0 RaiseException (e06d7363,1,3,18e6ac)\n 1 _CxxThrowException (18e6c8,353258,3530fc,80040154)\n 2 \n 3 \n 4 \n 5 LFX_Initialize (10000,80450e,18e75c,400000)\n 6 \n\nExtra Info:\nCPU: 2807 Mhz / Memory: 1023 MBs / Video Card: NVIDIA GeForce GTX 260 / Video Driver DLL: RDPDD.dll / Driver Version: 6.1.7600.16385 / Available Memory: 1023 MBs / OS Version: 5.1.2600 / Video Memory: Unknown\nRender settings: VBOS 0\nRender path: \nRender features: \nAcceptable video card driver\n\nHeap is NOT corrupted\nNo windows SYSTEM error code found.\n" />

<Processor Architecture="PROCESSOR_ARCHITECTURE_INTEL" Level="Intel Pentium Pro or Pentium II" NumberOfProcessors="8" />

<OperatingSystem MajorVersion="5" MinorVersion="1" BuildNumber="2600" CSDVersion="Service Pack 2" />

- <Modules>
<Module FullPath="C:\Program Files (x86)\City of Heroes\CityOfHeroes.exe" BaseAddress="0x00400000" Size="0x01336000" TimeStamp="08/11/2010 16:05:39" FileVersion="1.0.0.1" ProductVersion="1.0.0.1" />

<Module FullPath="C:\Windows\SysWOW64\ntdll.dll" BaseAddress="0x778a0000" Size="0x00180000" TimeStamp="03/24/2010 02:37:04" FileVersion="6.1.7600.16559" ProductVersion="6.1.7600.16559" />

<Module FullPath="C:\Windows\SysWOW64\kernel32.dll" BaseAddress="0x76990000" Size="0x00100000" TimeStamp="07/13/2009 21:11:23" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\KERNELBASE.dll" BaseAddress="0x75ae0000" Size="0x00046000" TimeStamp="07/13/2009 21:11:23" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\winmm.dll" BaseAddress="0x74a70000" Size="0x00032000" TimeStamp="07/13/2009 21:16:19" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\msvcrt.dll" BaseAddress="0x76d80000" Size="0x000ac000" TimeStamp="07/13/2009 21:15:50" FileVersion="7.0.7600.16385" ProductVersion="6.1.8638.16385" />

<Module FullPath="C:\Windows\SysWOW64\user32.dll" BaseAddress="0x76ad0000" Size="0x00100000" TimeStamp="07/13/2009 21:11:24" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\gdi32.dll" BaseAddress="0x77060000" Size="0x00090000" TimeStamp="07/13/2009 21:11:21" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\lpk.dll" BaseAddress="0x76cf0000" Size="0x0000a000" TimeStamp="07/13/2009 21:11:23" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\usp10.dll" BaseAddress="0x77170000" Size="0x0009d000" TimeStamp="07/13/2009 21:16:17" FileVersion="1.626.7600.16385" ProductVersion="1.626.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\advapi32.dll" BaseAddress="0x76f30000" Size="0x000a0000" TimeStamp="07/13/2009 21:14:53" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\sechost.dll" BaseAddress="0x770f0000" Size="0x00019000" TimeStamp="07/13/2009 21:16:13" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\rpcrt4.dll" BaseAddress="0x756f0000" Size="0x000f0000" TimeStamp="07/13/2009 21:11:23" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\sspicli.dll" BaseAddress="0x75410000" Size="0x00060000" TimeStamp="12/11/2009 03:36:33" FileVersion="6.1.7600.16484" ProductVersion="6.1.7600.16484" />

<Module FullPath="C:\Windows\SysWOW64\CRYPTBASE.dll" BaseAddress="0x75400000" Size="0x0000c000" TimeStamp="07/13/2009 21:15:07" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\dsound.dll" BaseAddress="0x749f0000" Size="0x00072000" TimeStamp="07/13/2009 21:15:13" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\ole32.dll" BaseAddress="0x75980000" Size="0x0015c000" TimeStamp="07/13/2009 21:16:12" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\powrprof.dll" BaseAddress="0x751b0000" Size="0x00025000" TimeStamp="07/13/2009 21:16:12" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\setupapi.dll" BaseAddress="0x757e0000" Size="0x0019d000" TimeStamp="07/13/2009 21:16:14" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\cfgmgr32.dll" BaseAddress="0x75470000" Size="0x00027000" TimeStamp="07/13/2009 21:15:02" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\oleaut32.dll" BaseAddress="0x76e60000" Size="0x0008f000" TimeStamp="07/13/2009 21:16:12" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\devobj.dll" BaseAddress="0x77480000" Size="0x00012000" TimeStamp="07/13/2009 21:15:11" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\dinput8.dll" BaseAddress="0x71960000" Size="0x00030000" TimeStamp="07/13/2009 21:15:11" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\ddraw.dll" BaseAddress="0x72630000" Size="0x000e7000" TimeStamp="07/13/2009 21:15:10" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\dciman32.dll" BaseAddress="0x72d50000" Size="0x00006000" TimeStamp="07/13/2009 21:15:09" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\dwmapi.dll" BaseAddress="0x739c0000" Size="0x00013000" TimeStamp="07/13/2009 21:15:13" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\opengl32.dll" BaseAddress="0x70060000" Size="0x000c8000" TimeStamp="07/13/2009 21:16:12" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\glu32.dll" BaseAddress="0x71990000" Size="0x00022000" TimeStamp="07/13/2009 21:15:22" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\ws2_32.dll" BaseAddress="0x76ef0000" Size="0x00035000" TimeStamp="07/13/2009 21:16:20" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\nsi.dll" BaseAddress="0x77870000" Size="0x00006000" TimeStamp="07/13/2009 21:16:11" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\imm32.dll" BaseAddress="0x754f0000" Size="0x00060000" TimeStamp="07/13/2009 21:11:21" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\msctf.dll" BaseAddress="0x773b0000" Size="0x000cc000" TimeStamp="07/13/2009 21:15:43" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Program Files (x86)\City of Heroes\cg.dll" BaseAddress="0x6a000000" Size="0x0056d000" TimeStamp="06/04/2010 19:11:51" FileVersion="2.2.0.17" ProductVersion="2.2.0.17" />

<Module FullPath="C:\Program Files (x86)\City of Heroes\cggl.dll" BaseAddress="0x00230000" Size="0x00057000" TimeStamp="06/04/2010 19:11:51" FileVersion="2.2.0.17" ProductVersion="2.2.0.17" />

<Module FullPath="C:\Windows\SysWOW64\comdlg32.dll" BaseAddress="0x76d00000" Size="0x0007b000" TimeStamp="07/13/2009 21:15:07" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\shlwapi.dll" BaseAddress="0x77110000" Size="0x00057000" TimeStamp="07/13/2009 21:16:14" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7600.16385_none_ebf 82fc36c758ad5\comctl32.dll" BaseAddress="0x76fd0000" Size="0x00084000" TimeStamp="07/13/2009 21:15:07" FileVersion="5.82.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\shell32.dll" BaseAddress="0x75b40000" Size="0x00c49000" TimeStamp="07/27/2010 10:03:24" FileVersion="6.1.7600.16644" ProductVersion="6.1.7600.16644" />

<Module FullPath="C:\Program Files (x86)\City of Heroes\NxCooking.dll" BaseAddress="0x10000000" Size="0x000b9000" TimeStamp="06/04/2010 19:11:51" FileVersion="0.0.0.0" ProductVersion="0.0.0.0" />

<Module FullPath="C:\Windows\System32\wsock32.dll" BaseAddress="0x75330000" Size="0x00007000" TimeStamp="07/13/2009 21:16:20" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Program Files (x86)\City of Heroes\PhysXLoader.dll" BaseAddress="0x00020000" Size="0x0001c000" TimeStamp="06/04/2010 19:11:51" FileVersion="0.0.0.0" ProductVersion="0.0.0.0" />

<Module FullPath="C:\Windows\System32\IPHLPAPI.DLL" BaseAddress="0x75250000" Size="0x0001c000" TimeStamp="07/13/2009 21:15:33" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\winnsi.dll" BaseAddress="0x75240000" Size="0x00007000" TimeStamp="07/13/2009 21:16:19" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\version.dll" BaseAddress="0x74df0000" Size="0x00009000" TimeStamp="07/13/2009 21:16:17" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\apphelp.dll" BaseAddress="0x75060000" Size="0x0004b000" TimeStamp="07/13/2009 21:14:53" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\AppPatch\AcLayers.dll" BaseAddress="0x74e90000" Size="0x0008c000" TimeStamp="07/13/2009 21:14:51" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\userenv.dll" BaseAddress="0x75300000" Size="0x00017000" TimeStamp="07/13/2009 21:16:17" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\profapi.dll" BaseAddress="0x752f0000" Size="0x0000b000" TimeStamp="07/13/2009 21:16:12" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\winspool.drv" BaseAddress="0x74e30000" Size="0x00051000" TimeStamp="07/13/2009 21:14:08" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\mpr.dll" BaseAddress="0x74e10000" Size="0x00012000" TimeStamp="07/13/2009 21:15:41" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\AppPatch\AcGenral.dll" BaseAddress="0x6cba0000" Size="0x00218000" TimeStamp="07/13/2009 21:14:51" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\uxtheme.dll" BaseAddress="0x74d40000" Size="0x00080000" TimeStamp="07/13/2009 21:11:24" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\samcli.dll" BaseAddress="0x6fa70000" Size="0x0000f000" TimeStamp="07/13/2009 21:16:13" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\msacm32.dll" BaseAddress="0x6fac0000" Size="0x00014000" TimeStamp="07/13/2009 21:15:42" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\sfc.dll" BaseAddress="0x6fa60000" Size="0x00003000" TimeStamp="07/13/2009 21:10:22" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\sfc_os.dll" BaseAddress="0x6fa50000" Size="0x0000d000" TimeStamp="07/13/2009 21:16:14" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\urlmon.dll" BaseAddress="0x755b0000" Size="0x00135000" TimeStamp="06/30/2010 02:25:18" FileVersion="8.0.7600.16625" ProductVersion="8.0.7600.16625" />

<Module FullPath="C:\Windows\SysWOW64\crypt32.dll" BaseAddress="0x76bd0000" Size="0x0011c000" TimeStamp="07/13/2009 21:15:07" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\SysWOW64\msasn1.dll" BaseAddress="0x76a90000" Size="0x0000c000" TimeStamp="08/29/2009 02:57:31" FileVersion="6.1.7600.16415" ProductVersion="6.1.7600.16415" />

<Module FullPath="C:\Windows\SysWOW64\iertutil.dll" BaseAddress="0x76790000" Size="0x001f9000" TimeStamp="07/13/2009 21:15:28" FileVersion="8.0.7600.16385" ProductVersion="8.0.7600.16385" />

<Module FullPath="C:\Windows\AppPatch\AcXtrnal.dll" BaseAddress="0x6e880000" Size="0x00259000" TimeStamp="07/13/2009 21:14:52" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\shunimpl.dll" BaseAddress="0x71bc0000" Size="0x00006000" TimeStamp="07/13/2009 21:16:14" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\SortServer2003Compat.dll" BaseAddress="0x71bd0000" Size="0x0000d000" TimeStamp="07/13/2009 21:16:14" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="c:\Program Files (x86)\McAfee\SiteAdvisor\sahook.dll" BaseAddress="0x00300000" Size="0x00008000" TimeStamp="07/14/2010 13:30:14" FileVersion="3.2.0.152" ProductVersion="3.2.0.0" />

<Module FullPath="C:\Windows\SysWOW64\psapi.dll" BaseAddress="0x75b30000" Size="0x00005000" TimeStamp="07/13/2009 21:16:12" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\nvoglv32.dll" BaseAddress="0x0a370000" Size="0x00ea4000" TimeStamp="04/03/2010 22:55:32" FileVersion="8.17.11.9745" ProductVersion="8.17.11.9745" />

<Module FullPath="C:\Windows\System32\nvapi.dll" BaseAddress="0x08d80000" Size="0x00146000" TimeStamp="04/03/2010 22:55:32" FileVersion="8.17.11.9745" ProductVersion="8.17.11.9745" />

<Module FullPath="C:\Windows\System32\LightFX.dll" BaseAddress="0x00350000" Size="0x00007000" TimeStamp="04/24/2009 17:11:32" FileVersion="1.0.2.0" ProductVersion="1.0.2.0" />

<Module FullPath="C:\Windows\winsxs\x86_microsoft.vc90.crt_1fc8b3b9a 1e18e3b_9.0.30729.4926_none_508ed732bcbc0e5a\msvcr 90.dll" BaseAddress="0x74f20000" Size="0x000a3000" TimeStamp="06/10/2009 17:14:56" FileVersion="9.0.30729.4926" ProductVersion="9.0.30729.4926" />

<Module FullPath="C:\Windows\SysWOW64\clbcatq.dll" BaseAddress="0x77320000" Size="0x00083000" TimeStamp="07/13/2009 21:15:03" FileVersion="2001.12.8530.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\cryptsp.dll" BaseAddress="0x75190000" Size="0x00016000" TimeStamp="07/13/2009 21:15:07" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\rsaenh.dll" BaseAddress="0x75150000" Size="0x0003b000" TimeStamp="07/13/2009 21:17:54" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Windows\System32\RpcRtRemote.dll" BaseAddress="0x74de0000" Size="0x0000e000" TimeStamp="07/13/2009 21:16:13" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385" />

<Module FullPath="C:\Program Files (x86)\City of Heroes\crashrpt.dll" BaseAddress="0x0d3c0000" Size="0x000b0000" TimeStamp="05/19/2010 14:31:12" FileVersion="3.0.2.2" ProductVersion="3.0.2.2" />

<Module FullPath="C:\Program Files (x86)\City of Heroes\dbghelp.dll" BaseAddress="0x6fe90000" Size="0x00115000" TimeStamp="07/08/2006 17:12:34 Go Team Venture!

 

Posted

I am having this same issue, kernel base error, says theres not enough room? interested in what to do to fix?


"I don't wonda what Rose is like in RL, I just imagine she is a catgurl an' wish I could cyb0r wit her. "
- the legendary J-man

Silence!!! I kill you!

 

Posted

I resolved my problem by re-installing my Alienware Command Center. Apparently it got hung up when launching and when I un-installed it I must have removed some .dll file.

Hopefully this helps...


Go Team Venture!

 

Posted

I've recently wanted to get back into the game and I'm having the exact same problem. Is uninstalling the Alienware Command Center the only way to get this game to launch?


 

Posted

Not sure, but it is what worked for me. Good luck!


Go Team Venture!

 

Posted

Hopefully this solution works for you. If anyone has this problem again, or if you find an alternate solution, please feel free to create a new thread about it. I am closing this thread however due to its age.