We’re working hard on addressing the current issues and are preparing to apply a fix. As a result of this, the City of Heroes® live servers will be taken down from 4:15 Pacific/6:15pm Central/ 7:15pm Eastern/12:15am British/1:15 Central European Time for approximately an hour. This fix should not only resolve the store issues, but will allow you to assign character slots and transfer characters.
Please be aware that applying this fix will clear all transaction queues – so if you previously attempted to transfer a character that information will be lost and you will need to try your character transfer again once the issue has been resolved. Similarly, if you have tried to claim a character slot and your transaction did not go through, you will have to do so again.
Please also be aware that when the service resumes there will be a large number of transactions that will have to be processed. During this period, there may be brief delays.
We sincerely appreciate your patience while we return these systems to their normal states of functionality. If you encounter any other problems, please don’t hesitate to let us know and we’ll investigate right away!
Thanks!
To join in community discussion of this announcement, please go here.
Hey folks,
We’re working hard on addressing the current issues and are preparing to apply a fix. As a result of this, the City of Heroes® live servers will be taken down from 4:15 Pacific/6:15pm Central/ 7:15pm Eastern/12:15am British/1:15 Central European Time for approximately an hour. This fix should not only resolve the store issues, but will allow you to assign character slots and transfer characters.
Please be aware that applying this fix will clear all transaction queues – so if you previously attempted to transfer a character that information will be lost and you will need to try your character transfer again once the issue has been resolved. Similarly, if you have tried to claim a character slot and your transaction did not go through, you will have to do so again.
Please also be aware that when the service resumes there will be a large number of transactions that will have to be processed. During this period, there may be brief delays.
We sincerely appreciate your patience while we return these systems to their normal states of functionality. If you encounter any other problems, please don’t hesitate to let us know and we’ll investigate right away!
Thanks!
To join in community discussion of this announcement, please go here.