Can't access account page or NSOFT page

As the title says!

Thanks

I'm having no problems accessing the NCSoft site, My account pages or the Store site.

What country are you in?

What Operating System are you using? (will help if needing to give instructions).

I'm in the same boat as OP. https://secure.ncsoft.com is redirecting to https://secure.gtm.ncsoft.com/ and returning an error. This is not an OS problem, or a ISP problem: the tracert suceeds until it leaves my ISP, then dies.

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     1 ms     1 ms     1 ms  192.168.1.1
  3    32 ms    34 ms    35 ms  172.16.0.1
  4    34 ms    31 ms    34 ms  router.cotea.com.ar [201.251.19.193]
My ISP ends here.
  5    36 ms    34 ms    35 ms  10.0.0.1
  6    37 ms    41 ms    37 ms  76B-G10-V405.mrse.com.ar [200.51.235.21]
Packets leave my country and head to Spain here.
  7    34 ms    34 ms    36 ms  So4-0-0-0-grtbueba2.red.telefonica-wholesale.net.10.16.84.in-addr.arpa [84.16.10.141]
  8   198 ms   175 ms   169 ms  xe7-1-2-0-grtmiabr8.red.telefonica-wholesale.net [84.16.15.86]
  9   197 ms   221 ms   193 ms  Xe-2-3-0-0-grtwaseq4.red.telefonica-wholesale.net [94.142.124.121]
 10   194 ms   194 ms   192 ms  Pccwbtn-0-3-0-0-grtwaseq4.red.telefonica-wholesale.net [213.140.53.22]
Detour to Spain's servers end here.
 11     *        *        *     Tiempo de espera agotado para esta solicitud.
 11     *        *        *     Tiempo de espera agotado para esta solicitud.
 12     *        *        *     Tiempo de espera agotado para esta solicitud.
 13     *        *        *     Tiempo de espera agotado para esta solicitud.
 14     *        *        *     Tiempo de espera agotado para esta solicitud.
 15     *        *        *     Tiempo de espera agotado para esta solicitud.

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     1 ms     1 ms     1 ms  192.168.1.1
  3    35 ms    34 ms    32 ms  172.16.0.1
  4    36 ms    35 ms    35 ms  router.cotea.com.ar [201.251.19.193]
My ISP ends here.
  5    34 ms    32 ms    35 ms  10.0.0.1
  6    35 ms    37 ms    37 ms  76B-G10-V405.mrse.com.ar [200.51.235.21]
Packets leave my country and head to Spain here.
  7    38 ms    99 ms    40 ms  So4-0-0-0-grtbueba2.red.telefonica-wholesale.net.10.16.84.in-addr.arpa [84.16.10.141]
  8   169 ms   171 ms   177 ms  Xe5-1-3-0-grtmiabr8.red.telefonica-wholesale.net.125.142.94.in-addr.arpa [94.142.125.142]
  9   177 ms   171 ms   173 ms  Xe5-0-1-0-grtmiana2.red.telefonica-wholesale.net.122.142.94.in-addr.arpa [94.142.122.249]
Detour to Spain's servers end here.
 10   169 ms   172 ms   190 ms  xe-7-2-0.edge1.Miami2.Level3.net [4.71.212.41]
 11   216 ms   217 ms   217 ms  GOOGLE-INC.edge1.Miami2.Level3.net [4.59.240.26]
 12   232 ms   204 ms   209 ms  209.85.253.74
 13   328 ms   335 ms   329 ms  209.85.249.12
 14   332 ms   332 ms   334 ms  216.239.43.38
 15   336 ms   324 ms   325 ms  209.85.251.26
 16   344 ms   341 ms   342 ms  209.85.251.6
 17   323 ms   321 ms   320 ms  eze03s01-in-f104.1e100.net [209.85.195.104]

Start at plaync.com and then access the account/store/whatever from there. ncsoft.com is passing the wrong credentials and doing weird crap.

Quote:

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

Hmm, weird. I can't access the account/store from ncsoft.com but I can from plaync.com.

Quote:

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

Have you tried flushing the DNS cache Leandro? It may be holding some bad data. It looks like something may be holding a bad route at the hop after it leaves the telefonica network.

Of course, if the latter is the case you'll have to wait until it's fixed at that hop.

Okay, so I just heard back from NCsoft support:

Quote:

Hi Leandro, Thank you for contacting NCsoft Technical Support. Please try clearing your DNS cache. To do this, follow these steps: 1. Press and hold the Windows key and press the R key. This should bring up the "Run" dialogue box. 2. In that box, type "cmd" without the quotes, and click the "OK" button. A DOS window should open. 3. Enter the following command below and press enter: ipconfig /flushdns This should clear your DNS cache. You may need to perform this command a few times. If the issue persists your ISP may be providing old DNS information. Some ISPs take longer to update this information. You could also try using a 3rd party DNS service like those available at http://code.google.com/speed/public-dns/ or http://www.opendns.com/start/ . NCsoft does not support these services, but there is information on configuring them at those sites. Please let us know if this suggestion does not solve your problem.

Since I'd already done that, I sent a reply saying:

Quote:

Hello, >Please try clearing your DNS cache. This was the first thing I did. It didn't help. I also reset my router, and I tried with different computers. >If the issue persists your ISP may be providing old DNS >information. Some ISPs take longer to update this >information. My personal gaming computer uses Google's 8.8.8.8 DNS; the family computer uses my ISP's standard DNS; and I connected to a neighbor's wifi using my laptop with a different ISP. None of those worked. If this is a DNS problem, tell me the right IP for secure.ncsoft.com and I'll modify my hosts file to connect to it until the problem is solved. It's currently resolving to 64.25.35.201. I'm pretty sure the problem is outside my ISP, as evidenced by the traceroute I attached earlier, and also because there is another player in the forums suffering from this problem, here: http://boards.cityofheroes.com/showpost.php?p=3086123 Thanks for the reply, Leandro.

At this point I realized something... if it is a DNS issue, I don't need them to tell me the IP. I can just use an online traceroute to do that.

So, four minutes later:

Quote:

Actually, I just used my head and traced the route to secure.ncsoft.com from a web server at http://centralops.net/co/ It identified secure.ncsoft.com as 64.25.35.101 -- so I used my web browser to go to https://64.25.35.101 and it worked. I still can't access the site using its domain, but the IP works, so I'll make do.

So, tech support helped, if not directly, at least they got me to think of how to make it work on my end

I added the following lines to my hosts file and now everything's fine:
64.25.35.101 secure.plaync.com
64.25.35.101 secure.gtm.ncsoft.com

Glad you got it working Leandro.

As I read your post and saw the IP address I checked my own trace route and saw a different IP and was going to let you know what I was getting but kept reading and saw that you figured it out.

Hopefully, this information will help other players that are having similar issues.

Instead of using Google's DNS as you do I often set mine to use a Level 3 DNS of 4.2.2.1 or 4.2.2.2 and always can tell if it's a DNS issue due to that. Level 3 is one of the top-level domains and a CLEC and their DNS servers seems to be updated much more regularly than most ISP's DNS server or even Google's DNS servers. Actually, the 4.2.2.1 - 4.2.2.6 addresses are all DNS servers owned by Level 3.

You can add more than 2 DNS servers in XP and up, so I keep mine set to use my ISP's DNS servers as the Primary and Secondary then add additional DNS servers using the Advanced settings to keep 4.2.2.1 and 4.2.2.2 as my fallback DNS servers now. If the first two fail to resolve the address then usually one of the fallbacks will resolve it. If it doesn't resolve, then I know that the problem is worse and I go from there.