Random screen flashing mid-fight; need advice


 

Posted

So we had a five-person team tonight running through an outdoors "find 5 hostages" mission involving freeing people from Nemesis in another world tonight. It's a 2 hour timed mission.

At one point, after about an hour and ten or fifteen into the mission, my girlfriend noticed some brief, considerable flashing on her laptop's screen during a particularly busy fight. We were reasonably close to the Blue Wall. She was, if I'm right, surrounded by a lot of Nemesis goons--Jaegers and Lieutenants. She was playing an ice/energy tank (I think; she has ice armor, and her punches stun people). There was an ice-slick-slinging empath on the team in the vicinity.

She's worrying that her laptop might be damaged from a short drop earlier (around 4:30 p.m. Eastern time on Friday the 16th). I'm insisting that if her computer (a new Asus laptop less than a month old) were damaged, it wouldn't have started up and/or run Windows 7 properly (we tested the machine and COH almost immediately after the fall), or it would have been giving serious issues long before one random fight in about four or five hours of playing (and, yes, we played for about 30-45 minutes after with no further ill effects).

The game displayed fine tonight other than this single fight and other than some jerkiness/lag stuff. Sound worked fine. The game apparently ran its usually smooth self overall.

I can't really give specs for her machine or anything--I'm no tech whiz, and her comp is in her car on the way home right now, so I can't say about model numbers or anything--but. . . it SHOULD be ok, overall, right? wrong? Is it possible that she just chanced on a so-called "perfect storm" of visual effects and we're jumping at shadows?

The only thing that might have been an issue was that there was a small, plastic thing--maybe almost credit card sized?--popped out of the front left corner of the laptop's side after the laptop fell (front left facing it like you're going to use it, where one's left hand might rest at the corner). That small plastic thing slid right back into place no problem, but we don't know what it IS.

Got any insights or suggestions? We're going to try to keep playing the fool out of her machine this weekend as time permits to make sure everything's good to go, but any reasonable input (even given this limited information) would be MUCH appreciated. The laptop's new, as said, and cost close to two grand, so she's rightly scared about this.


I'm out of signature space! Arcs by Tubbius of Justice are HERE: http://boards.cityofheroes.com/showthread.php?t=218177

 

Posted

I think more computer information is needed.

Please run and post the result from CoH Helper.


 

Posted

Quote:
Originally Posted by Tubbius View Post
So we had a five-person team tonight running through an outdoors "find 5 hostages" mission involving freeing people from Nemesis in another world tonight. It's a 2 hour timed mission.

At one point, after about an hour and ten or fifteen into the mission, my girlfriend noticed some brief, considerable flashing on her laptop's screen during a particularly busy fight. We were reasonably close to the Blue Wall. She was, if I'm right, surrounded by a lot of Nemesis goons--Jaegers and Lieutenants. She was playing an ice/energy tank (I think; she has ice armor, and her punches stun people). There was an ice-slick-slinging empath on the team in the vicinity.
Actually that sounds like a thermal issue... are any of the vent fans covered or dirty? Laptops sometimes can overheat if you've set them on something that blocks the intake/exhaust vents in the bottom, from your description you'd been running for awhile and were in a pretty graphic intense area thus making the card work harder.

Quote:
She's worrying that her laptop might be damaged from a short drop earlier (around 4:30 p.m. Eastern time on Friday the 16th). I'm insisting that if her computer (a new Asus laptop less than a month old) were damaged, it wouldn't have started up and/or run Windows 7 properly (we tested the machine and COH almost immediately after the fall), or it would have been giving serious issues long before one random fight in about four or five hours of playing (and, yes, we played for about 30-45 minutes after with no further ill effects).
This really sounds like temperature to me, if it persists you may want to consider getting a cooling mat for the laptop. Asus makes good stuff; I wouldn't be worried about the machine from a minor drop if there was no apparent damage and it works fine.

Quote:
The game displayed fine tonight other than this single fight and other than some jerkiness/lag stuff. Sound worked fine. The game apparently ran its usually smooth self overall.

I can't really give specs for her machine or anything--I'm no tech whiz, and her comp is in her car on the way home right now, so I can't say about model numbers or anything--but. . . it SHOULD be ok, overall, right? wrong? Is it possible that she just chanced on a so-called "perfect storm" of visual effects and we're jumping at shadows?

The only thing that might have been an issue was that there was a small, plastic thing--maybe almost credit card sized?--popped out of the front left corner of the laptop's side after the laptop fell (front left facing it like you're going to use it, where one's left hand might rest at the corner). That small plastic thing slid right back into place no problem, but we don't know what it IS.
That's a dummy card to keep crud out of either an expansion card slot or a memory stick slot when the slot isn't in use; it's not important. It's sole purpose is to keep crud out of an unused slot.

Quote:
Got any insights or suggestions? We're going to try to keep playing the fool out of her machine this weekend as time permits to make sure everything's good to go, but any reasonable input (even given this limited information) would be MUCH appreciated. The laptop's new, as said, and cost close to two grand, so she's rightly scared about this.
I highly doubt there's anything serious wrong; I've had 3 Asus laptops in my business and they've all been bulletproof, I use them to stream live Flash video over the internet. As I said I'd really suspect a temperature issue. Ensure that you have the laptop on a solid surface with the vent fans clear and you'll probably be ok. If it happens again check and see if the underside of the laptop is really hot, if it is then get a cool mat (a laptop mat with cooling fans in it).


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