The UDP port range was recently modified and we recommend you check your ports if you are encountering connectivity issues with the game such as not being able to move your character or hanging while zoning for instance.
City of Heroes requires the following ports to be open TCP: 6994, 2104, and 2106 and now UDP: 7000-7200.
You will need to check with the network administrator if these ports can be opened. If you are on a campus, military, or business network, their security measures may be preventing you from connecting. If you are at home then the issue is probably caused by a router or security software you may have installed. Disable any security software that may be running. If you do have a router you can try opening and forwarding the ports above on the router to see if that has any effect. However, the quickest way to eliminate the router as a possible cause is to remove it and plug your computer directly into your modem. If you can connect to the game while directly connected to your Internet connection then either the ports on the router need to be opened or there may be an issue with the router. If you are not sure you have a router or not please contact your Internet Service Provider (ISP) or the person who set up your Internet connection.
The UDP port range was recently modified and we recommend you check your ports if you are encountering connectivity issues with the game such as not being able to move your character or hanging while zoning for instance.
City of Heroes requires the following ports to be open TCP: 6994, 2104, and 2106 and now UDP: 7000-7200.
You will need to check with the network administrator if these ports can be opened. If you are on a campus, military, or business network, their security measures may be preventing you from connecting. If you are at home then the issue is probably caused by a router or security software you may have installed. Disable any security software that may be running. If you do have a router you can try opening and forwarding the ports above on the router to see if that has any effect. However, the quickest way to eliminate the router as a possible cause is to remove it and plug your computer directly into your modem. If you can connect to the game while directly connected to your Internet connection then either the ports on the router need to be opened or there may be an issue with the router. If you are not sure you have a router or not please contact your Internet Service Provider (ISP) or the person who set up your Internet connection.
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