City of Heroes: Live Forum Archive

Crash without a cause

Back_Blast

By Back_Blast,
Posted on: 2010-05-04 23:29 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

I hate to ask this here but now I am quite desperate. I downloaded this game earlier this morning with some friends. Mine was the only one to download quickly and without problem, yet when I go to play it the whole thing crashes right at the loading screen.

A window appears explaining an error happened then text on the bottom says "The crash occurred in" yet nothing afterward. I have no source for the accident.

I immediately looked through the tips from this forum, the answers on the main help page, and even sent a letter to the tech support yet nothing seems to help. I've actually been sitting here for probably 8 hours trying to fix this problem, using every method. Please, someone help! I cant handle any more of the long and tedious programs I must download for another diagnostic! I just need a simple answer!

COH Helper DATA:

System Information
------------------
Time of this report: 5/5/2010, 02:27:01
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100218-0019)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv6 Notebook PC
BIOS: Default System BIOS
Processor: AMD Turion(tm) X2 Dual-Core Mobile RM-75 (2 CPUs), ~2.2GHz
Memory: 4092MB RAM
Page File: 2020MB used, 6401MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode

DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

Display Devices
---------------
Card name: ATI Mobility Radeon HD 4530 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x9553)
DAC type: Internal DAC(400MHz)
Display Memory: 2297 MB
Dedicated Memory: 506 MB
Shared Memory: 1790 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Version: 7.15.0010.0170 (English)
Driver Date/Size: 1/21/2009 20:21:52, 2345472 bytes
Device ID: 0x9553
Video Accel: ModeMPEG2_A ModeMPEG2_C

Sound Devices
-------------
Description: Speakers and Dual Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: Yes
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6209.0000 (English)
Date and Size: 6/3/2009 20:43:18, 486400 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic

Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 151.2 GB
Total Space: 292.7 GB
File System: NTFS
Drive: D:
Free Space: 1.6 GB
Total Space: 12.6 GB
File System: NTF
Drive: E:
Model: Optiarc BD ROM BC-5500S ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), , 0 bytes

 

Posted

I'd start by updating your drivers. Your video drivers are over a year old.

1. Use Add/Remove Programs to uninstall your current ones.
2. Boot to safe mode and run Driver Sweeper: http://www.guru3d.com/category/driversweeper/ It will help you nuke any remaining bits the uninstall left behind.
3. Reboot and install the current drivers for your system. http://support.amd.com/us/gpudownloa...-Bit%20Edition

It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.

 

Posted

...the installation catalyst you gave me is 32 bit and my driver is supposed to be 64. Do you know where they keep those?

 

Posted

http://support.amd.com/us/gpudownloa...b_win7-64.aspx

Those are the 64-bit ones for you. Just be certain you are 64-bit.

It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.

 

Posted

okay. Confirmed I'm 64 bit. Uninstalled the old driver, nuked the old stuff, installed the new driver......but how do I fix my screen from looking like the windows95 era?

 

Posted

At a guess, it sounds like you need to reset your screen resolution, color settings, etc.

It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.

 

Posted

There we go! Thanks....though....I'm kinda worried I did something wrong here. I cant acess the 64 bit in the screen resolution. I mean....I would have to have a 64 bit graphic for a 64 bit version of vista right? And the graphics did say 64...

anyway, it seems my computer can't tell what my adapter is now.

I'm sorry about this.

 

Posted

OOoookay. 64-bit refers to the processor (CPU) and operating system archetecture. There's a ton of technical stuff involved and I'm greatly simplifying but, a 32-bit CPU can only run a 32-bit OS, (like Windows). A 64-bit CPU can run a 64 or 32 bit OS due to backwards compatibility. The type of OS you use determines what type of drivers to use. So if you're using 32-bit Windows, you want 32-bit drivers. And the same for 64-bit. What I think you're looking at is the color quality which has absolutely nothing to do with whether your drivers are 32 or 64 bit. '32 bit color' is (simplified) just a measure of how many distinct colors can be displayed. So far as I know only the really high-end video cards and displays can go higher than that.

It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.

 

Posted

Hey thanks for all your help! Sorry about my stupidity, I usually don't need to do so much with an mmorpg. This just makes me want to play it more. Should be working now. Thanks again!

 

Posted

No worries. If you never ask, you never learn. I hope that has solved your issue.

It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.