Quote:
Okay, several dumb questions first, but this will help us to diagnose the problem.|
Originally Posted by andriulli
So today I upgraded my trial to an official account but when I go to the game it still says trial. I have 9 more days of trial or so but I want to get what I paid for since I can't add anyone to teams and am missing out on anything above lvl 14
|
1) Did you UPGRADE your account, or create a new one?
2) Did you upgrade by clicking on the link in the game, or did you just upgrade online?
3) How long ago did you do this?
It sometimes takes the game client a few hours to catch up to what your account says that it should have. If you UPGRADED your account, and it has been more than a few hours from when you did that (especially if you went through the game), then contact NCSoft support. Otherwise, wait a little bit, and see if it goes away.
Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.
~Ralph Waldo Emerson
"I was just the one with the most unsolicited sombrero." - Traegus
1) Did you UPGRADE your account, or create a new one?
chances are i made a new one by accident as i can see 2 game accounts for the same name in COH, but it's under the same name so its a bit weird
2) Did you upgrade by clicking on the link in the game, or did you just upgrade online?
online
3) How long ago did you do this?
3 hours ago
Okay, if you can see 2 accounts under your city of heroes, then you created a new account.
As such, you have two options open to you:
1) Figure out the account password for the second, full account you made, and use that to play the game, or
2) Contact support at support@ncsoft.com, tell them that you wanted to upgrade your account, instead of creating a new one, and they should be able to help you out.
Welcome to the game! Glad that you're enjoying it!
Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.
~Ralph Waldo Emerson
"I was just the one with the most unsolicited sombrero." - Traegus
You will need to call or email the store to get that fixed. Also complain about their stupid system that catches lots of people out (yeah including me).
Quote:
Just FYI: calling the store won't get you anywhere. You need to contact support, which is much different from the store. |
Originally Posted by _Klaw_
You will need to call or email the store to get that fixed. Also complain about their stupid system that catches lots of people out.
|
Yes, the system is a little odd, but I do believe that it gives several warnings for people to UPGRADE now.
Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.
~Ralph Waldo Emerson
"I was just the one with the most unsolicited sombrero." - Traegus
I'm just bitter.
Quote:
LOL. I usually am too at this time in the morning, but good coffee helps with that.
|
Originally Posted by _Klaw_
I'm just bitter.
|
Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.
~Ralph Waldo Emerson
"I was just the one with the most unsolicited sombrero." - Traegus
So today I upgraded my trial to an official account but when I go to the game it still says trial. I have 9 more days of trial or so but I want to get what I paid for since I can't add anyone to teams and am missing out on anything above lvl 14