I've always had good experience with Tech Support here. You might occasionally come upon an in-game GM that doesn't seem like he speaks English and is using a system of macros, but once your ticket gets elevated to actual Tech Support people, they're about as good as I've ever seen.
I went through a stint with Tech Support last year when my piece of **** audio card was playing 3D sound at about 1/8th speed, and they ran me through a series of tests, patiently explaining each step. I eventually halted it when it came to reinstalling my drivers as I wasn't sure I'd be able to reinstall them and I was looking at a better video card soon. A year later and my box still doesn't have a second PCI slot, with the only one I have taken up by my graphics card, so I'm still using my *** sound card, but with Windows 7 and reinstalled drivers, it seems to work fine.
Again, I'm very impressed at how far Tech Support went to fix my problem, and I'm sure they would have had I actually gone through with the last step.
Quote:
|
Originally Posted by Arcanaville
Samuel_Tow is the only poster that makes me want to punch him in the head more often when I'm agreeing with him than when I'm disagreeing with him.
|
Quote:
I had an account log in issue a few years ago and had to call support...I could log into the game fine but the account would not let me log in and I had set both passwords the same...they figured out the account password corrupted and fixed me up....they do a great job!!
|
Originally Posted by Agent
I wanted, at least, eventually, to get around to try to thank these people. Well, a year later, I guess, still counts, right?
I went through tech support with the NCSoft team about a year ago, for about a week straight we worked on trying to get my machine to run it properly. We finally did, and I will tell you this right now: NCSoft's tech support are the best tech support folks out there. I've never had a company go so far to help me with the issues I had than these people. They actually contacted and worked with the Nvidia tech people to fix my problem (It turned out a cable wasn't properly plugged, one of those tiny little suckers I missed when assembling my machine). They were incredibly patient, kind, and supportive, and I can only say that I wish every tech support group were as thorough, and engaging as these people. I can't remember the tech's names for the life of me, but I know I was escalated to the senior techs. If any of you ever have the pleasure of dealing with them, pay them respect and don't get overly frustrated, these people are the kind who will help you to help you - not just because they're paid to. Thanks again, guys! |
"A great love is alot like a good memory. When it's there and you know it's there,but it's just out of your reach. It can be all that you think about. You can focus on it and try to force it but the more you do, the more you seem to push it away. But if you're patient and hold still...maybe...just maybe...it will come to you. I just need to be somewhere she can find me" - Church from Red vs Blue
One of the coolest MMO moments I've ever had was when I had a bugged mission in IP. I put in a ticket and about 10 minutes later I'm startled by a flying police drone, complete with whirling lights. I laughed at myself and within a couple of minutes he had the problem solved, then just flew away. It was very memorable.
I wanted, at least, eventually, to get around to try to thank these people. Well, a year later, I guess, still counts, right?
I went through tech support with the NCSoft team about a year ago, for about a week straight we worked on trying to get my machine to run it properly. We finally did, and I will tell you this right now:
NCSoft's tech support are the best tech support folks out there. I've never had a company go so far to help me with the issues I had than these people. They actually contacted and worked with the Nvidia tech people to fix my problem (It turned out a cable wasn't properly plugged, one of those tiny little suckers I missed when assembling my machine). They were incredibly patient, kind, and supportive, and I can only say that I wish every tech support group were as thorough, and engaging as these people. I can't remember the tech's names for the life of me, but I know I was escalated to the senior techs.
If any of you ever have the pleasure of dealing with them, pay them respect and don't get overly frustrated, these people are the kind who will help you to help you - not just because they're paid to.
Thanks again, guys!