City of Heroes: Live Forum Archive

Crashing Problems

Ash_Trey

By Ash_Trey,
Posted on: 2010-02-24 10:14 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Hello

Well after spending a few days searching this forum and talking to a few friends on why I keep crashing I have come to the conclusion that no one seems to be able to find out why I keep crashing.

I seem to crash after about 1-2 hours of gameplay. There are two ways this seems to happen. One I will be in the middle of a fight, say the end of TF and I things just freeze and I get booted to desktop. Which I start the game right back up sometimes it verifies files other times it won't.
The second way I crash is same time frame, 1-2 hours of gameplay and it wll be when I'm loading from one zone to another. Loading bar won't move and if I click I get the busy mouse icon and again I get kicked back out to desktop.

This problem has been ongoing now for about a little over a month. Any help would be great as I am not very knowledgeable in computers, took me a while to find the CoH Helper thing.

Thanks again for any help into this matter.

---System information gathered by CoH Helper version 0.1.1.8---

DxDiag gathered at February 24, 2010 12:06 (-05:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.091208-0542)
System Manufacturer: HP-Pavilion
System Model: GC674AA-ABA m8120n
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: Intel(R) Core(TM)2 Quad CPU @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 3070MB
.Net Memory Report: 1993MB out of 3069MB available
Page File: 5174MB (1193MB currently in use)
C Drive: (ST3320820AS) 193562MB out of 296104MB (65%) free
D Drive: (ST3320820AS) 1034MB out of 9138MB (11%) free
E Drive: (ST3320820AS) 305143MB out of 305242MB (99%) free
F Drive: (HL-DT-ST DVDRRW GSA-H30L) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 7.00.6002.18107 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 8600 GT
Manufacturer / Chip: NVIDIA / GeForce 8600 GT
Video Memory: 1520 MB
Driver Version: 7.15.0011.6375
Driver Date: 10/4/2007 5:14:00 PM
Driver Language: English

Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5502
Driver Date: 10/25/2007 6:26:10 AM

Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5502
Driver Date: 10/25/2007 6:26:10 AM


WMI Information
Motherboard Manufacturer: ASUSTek Computer INC.
Motherboard Model: (empty)
Motherboard Product: Basswood3G
Motherboard Version: 1.05
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: HPQOEM - 42302e31
BIOS Release: 20070608000000.000000+000

Registry Information for Current User
Resolution: 1280x1024
3D Resolution: 1280x1024 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No

Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: 4x
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High

World Texture Level: Medium
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 0.946
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.087
Music Sound Volume: 0.000

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 607212 bytes/second
Current Game Version: 1600.20091102.9T4
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
No modifications found

 

Posted

at first glance, try updating ur drivers, they seem a little out of date, unless they cant be updated (Driver Date: 10/4/2007 5:14:00 PM)... other than that i cant really see anything.

Im not tech savy enough to fix things, im tech savy enough to only break >_>

 

Posted

ya not really sure how to update my drivers, but my buddy is coming over today to check it out. I'll see if that helps, thanks.

 

Posted

Quote:
Originally Posted by Ash_Trey View Post
I seem to crash after about 1-2 hours of gameplay. There are two ways this seems to happen. One I will be in the middle of a fight, say the end of TF and I things just freeze and I get booted to desktop. Which I start the game right back up sometimes it verifies files other times it won't.
The second way I crash is same time frame, 1-2 hours of gameplay and it wll be when I'm loading from one zone to another. Loading bar won't move and if I click I get the busy mouse icon and again I get kicked back out to desktop.
Time-based crashes are usually related to either running out of memory, or buildup of heat. Given how long it takes you, it's more likely to be memory related. You seem to have a reasonable amount of system memory, but your video card is old and has old drivers, so it's more likely to be a graphics memory problem. The crash on zoning also supports this, as your card is trying to load the graphics for the new zone.

Try the following to see if it helps: After you have finished loading into a new zone, wait about 30 seconds or so and type the command:
/unloadgfx
Your screen will probably look odd for a few seconds as your card is told to dump all its cached graphical info and reload only what it needs for the current zone. Hopefully, this will allow you to play longer between crashes, possibly indefinitely as long as you keep remembering to use the command to clear things out after you zone.

ETA: You should be aware that even that if the above workaround does help, this may be a warning sign that your video card is gradually failing. If you eventually update the drivers to current ones and the problem goes away, you're probably OK; if it does not, you may want to start saving up for a new card. I suggest posting information about your computer and budget here if you decide to upgrade.

Miuramir, Windchime, Sariel the Golden, Scarlet Antinomist...
Casino Extortion #4031: Neutral, Council+Custom [SFMA/MLMA/SLMA/FHMA/CFMA]
Bad Candy #87938: Neutral, Custom [SFMA/MLMA/SLMA/FHMA/HFMA]
CoH Helper * HijackThis

 

Posted

Not to downplay any of what Miuramir has said, but as Smite_King mentioned your first order of business is updating your video drivers. Chances are that will resolve your issue. You just need to find a set of drivers that work well with your card. The latest should be ok for your card. If the crashing persists after using a newer set of drivers (Newer as in the latest or a few released behind the latest), then I would move on to hardware troubleshooting.



We'll see....