What has happened to NCSoft Support?
By
DumpleBerry,
Posted on: 2010-02-09 13:17 in Player Questions
Quote:
You have two ways to proceed. 1) Update the ticket yourself. In some ticket systems, that will "ping" the person assigned to your case. 2) PM Avatea or Niviene and ask them to follow up on it. Being the community liaison, that's part of their job description. |
Originally Posted by Suzumebachi
If any of the community chaps/chapesses around here could take a look it's ticket 100124-003397
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Good luck, I hope it gets resolved quickly.
We've been saving Paragon City for eight and a half years. It's time to do it one more time.
(If you love this game as much as I do, please read that post.)
I've updated the ticket twice, I guess I'll try PMing one of the CM guys/gals.
Quote:
This is a known issue with an "upcoming" fix. I recently had it affect my account, too...and got it resolved in 36 hours. It's on you to keep your ticket hot.
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Originally Posted by Suzumebachi
over two weeks ago
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There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.
For the second quarter in a row my Veteran's Rewards have not been credited to my account when they should have been.
No worries I thought, last time I just submitted a support ticket and somebody corrected it (kind of).
This time my ticket seems to have vanished into a black hole with just a "we're escalating your ticket" reply from GM Andre over two weeks ago.
Is anyone else having any luck getting through to Support? Are they just snowed under dealing with all the hacked Aion accounts?
If any of the community chaps/chapesses around here could take a look it's ticket 100124-003397