Updater Problem

Hi, I have a problem, so I'm here to ask you if you have a solution.
When I open CoH, the updater appears, but it's constantly stuck on Connetting..#1. I've tried everything but it still doesn't work... If someone had this problem before but had solved it, please answer and tell me how, I'm desperate...
thank you

Try the steps in here first:

http://boards.cityofheroes.com/showthread.php?t=199092

Also send a support request at help.ncsoft.com so they can track the issue as well.

Reply if it doesn't work.

Hi it's still me, Zexion55... I had a problem with the old account so I had to change it... -.-''
However... I've done what you said, CuppaManga, but it still doesn't work... I've sent a message to the Ncsoft but they put my question on the support page without answering... Any other ideas? ç___ç

Usually when it's stuck on Connecting #1... there's a connection issue. What kind of internet connection do you have?

Also, NC support usually doesn't answer support requests on Sunday, you'll probably get a reply tomorrow.

I have Safari and Firefox for browsers and I use an ADSL airport connection. Ncsoft doesn't replied me anything so I'm still stuck...

What DSL provider do you use?

Also, try this: Open Terminal (Applications > Utiities > Terminal) and type "ping updater.coh.com" and hit Return. Let me know what kind of response you get.

Telecom...
nope sorry doesn't work... it says "ping: cannot resolve updater.coh.com: Unknown host"

Oops...my fault, I got that address wrong. Oh well, either way let's test and see if you have a DNS issue.

These are instructions for Leopard (10.5.x) or Snow Leopard (10.6.x), since CoH requires one of the two.

Open System Preferences (on the Apple menu) and select Network. Whichever network type has a green dot next to it and is closest to the top (the "Connected" one), select that - it's usually either Airport or Ethernet. Then click the "Advanced...".

Click the tab that says "DNS". If there are any selectable items in the left pane, click each one and remove it with the - button (don't worry about the grey ones, they're automatic and should go away soon enough). Then click the + button and type this:

208.67.222.222

Then click the + again and type this:

208.67.220.220

Then click OK and then Apply.


That will switch your DNS to OpenDNS, which I use and I already know has no trouble finding the coh patcher.

If that doesn't work, then you'll have to look into whether your DSL provider is blocking access to coh servers, which is something only NC Support or a phone call to your DSL provider can solve.

OMG it worked!!!!!!!!!! Dear, if I knew you I would probably marry you XD (joking) THANK YOU SO MUCH!!!! Now I can finally return to create chaos!!!! YAY!!!