City of Heroes: Live Forum Archive

Cannot Re-install

Please_Eddie

By Please_Eddie,
Posted on: 2010-01-02 14:00 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

I am attempting to re-install my game client but my system is freezing up after about 10-20 minutes of install time. Does anybody have an idea what this might be?

Chill.
============
50's: Jennifer Halloween, DM/DA Scrapper; Black Peet, 50 DM/WP Brute; Siansha, Soldier; Miss Terie, Elec/Dark Corrupter

 

Posted

I am thinking we need more information.

Where are you reinstalling, to the default location, or to a folder of your choosing?

What operating system is this?

Are you reinstalling from a DVD or from the downloaded game launcher client?

If the latter, does the download complete?

Do you have issues downloading/installing other files?

How much room is on your disk/partition?


"City of Heroes. April 27, 2004 - August 31, 2012. Obliterated not with a weapon of mass destruction, not by an all-powerful supervillain... but by a cold-hearted and cowardly corporate suck-up."

 

Posted

I am installing to the default folder and am operating Windows XP, sp3.

I was trying to install on-line but dumped everything and made a somewhat successful installation from the DVD. That is, the game installed but my computer froze while the updater was loading version 12.200607 13.3C. This freeze occurred on each of two attempts.

I am concerned that I have not uninstalled everything as COH was not appearing in my add/remove program window. Instead, I found uninstall in the default folder, and ran that but the folder remained. I deleted the folder.

I also note that this problem is the worsening of issues I've been having for three weeks. It started with the game suddenly slowing to a crawl and eventually freezing my computer. That degenerated into the game freezing during the Loading screen. I took my computer into the shop because I had concern that one of my fans had died that may be leading to other hardware issues. Everything checked out fine and this re-installation attempt is my next step, but it is not faring too well.

Chill.
============
50's: Jennifer Halloween, DM/DA Scrapper; Black Peet, 50 DM/WP Brute; Siansha, Soldier; Miss Terie, Elec/Dark Corrupter

 

Posted

For the record, the correct response was:

"Dump everything and clean install Windows 7."

Chill.
============
50's: Jennifer Halloween, DM/DA Scrapper; Black Peet, 50 DM/WP Brute; Siansha, Soldier; Miss Terie, Elec/Dark Corrupter