Windows 7 Issue?
By
Brenodyja,
Posted on: 2009-12-21 15:21 in ALL ACCESS Gameplay Technical Issues Bugs
Quote:
Open up task manager when it happens. With the game open see how much RAM the game is taking up. Mine freezes when it reaches about 1.3gb used. Restarting the game is the only option.|
Originally Posted by Brenodyja
Hey all...
Sorry if this is a dumb question or if the answer is somewhere else, but I recently bought a new HP Computer and have been playing CoH on it (runs amazingly without lag on highest settings), however, randomly during the game (probably a few times an hour) it will freeze up on me and say "Not Responding" and I have to close down and open it all up again... makes teaming really annoying! I have tried basics (resetting modem, reinstalling the game, all that stuff) but I am terrible with computers beyond that and am wondering if this is a common error with an easy fix? My computer is 8GB RAM, AMD Phenom II x4, with a Radeon HD 4350 card... if that helps at all... |
However this usually happens after 5 or 6 hours, not 15 minutes or so.
Post a HiJackThis and COHHelper just in case it's something else.
Please read this post and include the suggested reports so we can see not only what in your computer, but also what's installed.
Edit: there are many players using Win7 for CoH, so the problem being solely the OS is highly unlikely.
---System information gathered by CoH Helper version 0.1.1.8---
DxDiag gathered at December 21, 2009 16:35 (-06:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
System Manufacturer: HP-Pavilion
System Model: NY553AA-ABA e9220y
BIOS: BIOS Date: 10/26/09 16:01:30 Ver: 5.05
Central Processor: AMD Phenom(tm) II X4 910 Processor (4 CPUs), ~2.6GHz
Memory: 8192MB
.Net Memory Report: 5499MB out of 8183MB available
Page File: 12943MB (3422MB currently in use)
C Drive: (WDC WD10EADS-65M2B0 SCSI Disk Device) 900919MB out of 941136MB (95%) free
D Drive: (WDC WD10EADS-65M2B0 SCSI Disk Device) 2279MB out of 12629MB (18%) free
E Drive: (hp DVD-RAM GH40L SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon HD 4350
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor (0x954F)
Video Memory: 3571 MB
Driver Version: 8.620.0.0
Driver Date: 5/15/2009 5:04:00 PM
Driver Language: English
Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5882
Driver Date: 6/26/2009 10:52:00 AM
Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5882
Driver Date: 6/26/2009 10:52:00 AM
WMI Information
Motherboard Manufacturer: FOXCONN
Motherboard Model: (empty)
Motherboard Product: ALOE
Motherboard Version: 1.01
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 10/26/09 16:01:30 Ver: 5.05
BIOS Version: HPQOEM - 20091026
BIOS Release: 20091026000000.000000+000
Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: No
Maximized: Yes
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: None
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Low (with world bumpmaps)
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 1600.20091102.9T4
Installation Directory: C:\Program Files (x86)\City of Heroes
Mod files in the Data directory
No modifications found
Here is the report you asked for... hope that helps! Thanks for the quick responses btw
The first thing I would try would be to update your graphic and sound drivers. The computer may be newer but the drivers are about 6 months old.
For your ATI card, you can pick up their latest Catalyst drivers and suite here.
For your sound drivers, visit hp.com and cross-reference with your computer model in the Support & Drivers section. Look for any Realtek drivers and download & install them.
If that doesn't work, we can go from there.
Also, if you can post a HijackThis! report, we can look at installed software.
Hey all...
Sorry if this is a dumb question or if the answer is somewhere else, but I recently bought a new HP Computer and have been playing CoH on it (runs amazingly without lag on highest settings), however, randomly during the game (probably a few times an hour) it will freeze up on me and say "Not Responding" and I have to close down and open it all up again... makes teaming really annoying! I have tried basics (resetting modem, reinstalling the game, all that stuff) but I am terrible with computers beyond that and am wondering if this is a common error with an easy fix? My computer is 8GB RAM, AMD Phenom II x4, with a Radeon HD 4350 card... if that helps at all...