Mac Client will not install

Hello,

After I download the Mac Client and move it to the Applications, I click on the icon and it pops up in the dock but does nothing after that.

I have had COH since 2004 and wanted to use it on my new mac. I downloaded from my previous account and even purchased the mac client and it still will not run.

Any suggestions would be helpful.

Which MacOS are you running?

Also, open a Support ticket, they have several bits of information that might help.

Snow Leopard. I opened a ticket.

Follow the instructions in my first two posts here:

http://boards.cityofheroes.com/showthread.php?t=197447

...and see if any of it works. If it doesn't, then open Console (Applications > Utilities > Console) and copy (Cmd-C) the last few lines and then paste (Cmd-V) them here in a post.

I followed the other instructions in your link.

Here is what I receive in the console:

11/10/09 11:27:19 PM [0x0-0x68068].com.transgaming.cityofheroes[15093] Tue Nov 10 23:27:19 robert-alreds-mac-mini.local cider[15093] <Error>: unknown error code: invalid context
11/10/09 11:27:19 PM [0x0-0x68068].com.transgaming.cityofheroes[15093] Tue Nov 10 23:27:19 robert-alreds-mac-mini.local cider[15093] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
11/10/09 11:27:19 PM [0x0-0x68068].com.transgaming.cityofheroes[15093] Could not stat /Applications/City of Heroes.app/Contents/Resources/transgaming/f_drive (No such file or directory), ignoring drive F:
11/10/09 11:27:20 PM [0x0-0x68068].com.transgaming.cityofheroes[15093] Could not load graphics driver 'macdrv'
11/10/09 11:27:21 PM [0x0-0x68068].com.transgaming.cityofheroes[15093] P
11/10/09 11:27:21 PM [0x0-0x68068].com.transgaming.cityofheroes[15093] rocessing argument list:
11/10/09 11:27:21 PM [0x0-0x68068].com.transgaming.cityofheroes[15093] Patchserver: cohupdate.coh.com
11/10/09 11:27:21 PM [0x0-0x68068].com.transgaming.cityofheroes[15093] US locale

Thanks that worked!!

Any ideas on how to get past the texenemies4.pigg it keeps resetting the download. I have taken the files from my CDs but it will not recognize this file.

That's one of the larger pigg files, give it 15-20 minutes uninterrupted and see if it finishes downloading.

I gave it hours. I received this message in a pop up box 3 hours after I left the computer to do its thing.

Assertion Failed

Program: C:\coh\CohUpdater.exe
Version: Coh Updater
SVN Revision: UNKNOWN
Time: Wed Nov 11 11:07:20 PM
Process ID: 1
File: c:\svn\coh]coh_source\libs\utilitiesli...
\memalloc.c
Line: 378
Expression: 0

Error Message: (c:\svn\coh\coh_source\updater
\updatecommon\filechecksum.c:407) calloc failed to
allocate 49180 bytes

Heap is NOT corrupted
Last windows system error: Not enough memory


I have over 70 Gig available on the computer and should I be getting Windows error messages?

Try this:

Right-click the City Of Heroes application and select Show Package Contents. Then open Contents > Resources > transgaming > c_drive, and then open "coh". After that, draw the "piggs" folder to the desktop (keep it around in case this doesn't work, you can always drag it back).

Then run the patcher again and see what happens.

Meanwhile update your ticket with support about that error as well. Hopefully they'll get back to you soon - two heads working on this are better than one.

Hello,

I'm running into a somewhat different issue while trying to install the Mac Client. I'm on a Mac Pro running Mac 10.5.6, and when I download the client from the internet, it launches the updater normally. However once running, it suddenly crashes while saying that Cider is having an issue with this application. After that, the icon of CoH in my Apps folder sports a "wrong way" grayed sign on top of it and when I try to launch it, it says that this version of the application can't run on my version of OS X. I opened a ticket but haven't heard back from support in several days. Any idea what the issue could be?

Thanks,

Q.

Open Console (at Applications > Utilities > Console), then delete the existing copy of City of Heroes, and replace it with a fresh one. Launch it, and after it crashes copy (Cmd-C) the last few lines of the Console, and then paste (Cmd-V) them in a reply here.

Also contact NC Support at help.ncsoft.com so they can track this issue and any similar to it.

Ok i was playing the PC version of CoX on my Macbook. This morning it all of a sudden decided no to open. I rebooted several times and was like screw it. so i deleted game from macbook and went to redownload oc client. that didnt work because at toop of that window it said something like "does not operate on DOS". So i tried downloading mac client. I got it to download and when it says drag icon into apps folder to instal, i did that. and then it does nothing! i tried double clicking on the icon. Id appreciate any help you can give.

oh. i also tried the tip you gave to macapple but that didnt work. i got to the preferences part and i couldnt find the city of heroes preferences. i als cant figure out how to send support that "rare bug". i have the same "rare bug" as macapple

I know this is going to seem obvious, but when you tried to install the Mac client were you still in Windows or did you reboot to MacOS?

Just to be sure, there are TWO Preferences folders. There's one in Library > Preferences, and another in Users > (yourname) > Library > Preferences. It's the second one where the City of Heroes Preferences folder will be.

Like I told Netphenix5 above, I might be able to help in more detail if you open your Console log (Applications > Utilities > Console), launch City of Heroes, and paste the last few lines in a reply here.

For NC Support, visit help.ncsoft.com, multiple options are provided.

ok so i threw out preferences folder and tried to download the installer. that worked great. the installer downloaded and when i double clicked it it said.....
warning
the following disk images failed to mount
image reason
MAC_CoH_Installer_US not recognized

ok so i finally got updater working . thanks for the help. there is one more thing though. I play mainly on my PC but when i go to a relatives house i bring my mac to play. i i download the mac version will it mess up my pc version on my pc in any way? that is if i bought the mac update thing.

i forgot to say this in the past 2 post today. MERRY CHRISTMAS!!!!!

thank you sooooooooo much!

Hey there - sorry it took me so long to reply... Xmas madness and all.

Here are the last few lines of the Console right after the crash occurs :

28/12/09 14:18:33 [0x0-0x87087].com.transgaming.cityofheroes -rwxr-xr-x root/staff 18054 2009-09-23 22:19:12 cider-COHE-Updater-003070.app/Contents/Resources/xdelta-COPYING.txt
28/12/09 14:18:33 [0x0-0x87087].com.transgaming.cityofheroes -rwxr-xr-x root/staff 183980 2009-09-23 22:19:12 cider-COHE-Updater-003070.app/Contents/Resources/xdelta3
28/12/09 14:18:33 [0x0-0x87087].com.transgaming.cityofheroes -rw-r--r-- root/staff 196233 2009-09-23 22:19:12 cider-COHE-Updater-003070.app/Contents/Resources/xdelta3.0s.tgz
28/12/09 14:18:33 [0x0-0x87087].com.transgaming.cityofheroes -rw-r--r-- root/staff 0 2009-10-29 08:49:30 cider-COHE-Updater-003070.app/Icon\r
28/12/09 14:18:33 tgApplyPatch[3580] applyLocalPatch
28/12/09 14:18:33 [0x0-0x87087].com.transgaming.cityofheroes 2009-12-28 14:18:33.763 tgApplyPatch[3580:10b] applyLocalPatch
28/12/09 14:18:35 tgApplyPatch[3580] applyUpdate
28/12/09 14:18:35 [0x0-0x87087].com.transgaming.cityofheroes 2009-12-28 14:18:35.016 tgApplyPatch[3580:10b] applyUpdate
28/12/09 14:18:35 tgApplyPatch[3580] Spawning /tmp/tgUpdate_000f7290//cider-COHE-Updater-003070.app/Contents/MacOS/iPatcher -restart -delete '/Applications/City of Heroes.app' &
28/12/09 14:18:35 tgApplyPatch[3580] Exiting
28/12/09 14:18:35 [0x0-0x87087].com.transgaming.cityofheroes 2009-12-28 14:18:35.518 tgApplyPatch[3580:10b] Spawning /tmp/tgUpdate_000f7290//cider-COHE-Updater-003070.app/Contents/MacOS/iPatcher -restart -delete '/Applications/City of Heroes.app' &
28/12/09 14:18:35 [0x0-0x87087].com.transgaming.cityofheroes 2009-12-28 14:18:35.518 tgApplyPatch[3580:10b] Spawning /tmp/tgUpdate_000f7290//cider-COHE-Updater-003070.app/Contents/MacOS/iPatcher -restart -delete '/Applications/City of Heroes.app' &
28/12/09 14:18:35 [0x0-0x87087].com.transgaming.cityofheroes 2009-12-28 14:18:35.522 tgApplyPatch[3580:10b] Exiting

Hope this helps. I'm eagerly awaiting your insights. :-p

Merry Xmas and happy holidays to all nonetheless,

Netphenix5

Somehow it looks like you got an old copy of the City Of Heroes updater that won't patch correctly.

First make sure you're logged in using an administrator user, a limited user or Guest won't be able to patch CoH successfully.

Next, to save patch downloading time, right-click City of Heroes and Show Package Contents, and then follow through to Contents > Resources > transgaming > c_drive. Copy the coh folder to the desktop.

Then try downloading a new City of Heroes client from ftp://client.coh.com/ and replace your old one with that one (make sure you get the right one for your region! There's one for EU and one for US - the DMG files are the Mac version). Run the updater once to get the proper configuration file started, but then Quit and interrupt the patch. Then copy the coh folder on your desktop to the same place you got it from on the old client.

When you run City of Heroes again they may be a slight delay while files are verified.

It should work after that. If it doesn't, copy the new Mac client from the DMG again, overwriting the one you just put there, but don't back up the coh files first. The patching will take longer, but it'll be a clean install.

Well that's kinda scary because all this was done with a CoH Europe DMG that I got straight from the website. However, since I'm doing all this on a shared computer, it may be that the account I'm doing it on is not an admin-level one. I'll check, retry a full install on an admin login and get back to you.

Thanks for the quick reply (especially since the European support team never got back to me...),

Netphenix5

Curses - foiled again.

I checked, my account is indeed an admin one. And I tried getting rid of the faulty install, its preferences and even the DMG it came from then retried an install from another DMG I got from the link you gave me, but still no cigar. I even tried rebuilding my permissions... I must admit all this has us stumped here.

Just in case it helps, here is what the console said after this latest install.

29/12/09 17:46:47 [0x0-0x3b03b].com.transgaming.cityofheroes -rw-r--r-- root/staff 5630 2009-09-23 22:19:12 cider-COHE-Updater-003070.app/Contents/Resources/Swedish.lproj/Localizable.strings
29/12/09 17:46:47 [0x0-0x3b03b].com.transgaming.cityofheroes drwxr-xr-x root/staff 0 2009-10-29 08:49:29 cider-COHE-Updater-003070.app/Contents/Resources/Tools/
29/12/09 17:46:47 [0x0-0x3b03b].com.transgaming.cityofheroes -rwxr-xr-x root/staff 18054 2009-09-23 22:19:12 cider-COHE-Updater-003070.app/Contents/Resources/xdelta-COPYING.txt
29/12/09 17:46:47 [0x0-0x3b03b].com.transgaming.cityofheroes -rwxr-xr-x root/staff 183980 2009-09-23 22:19:12 cider-COHE-Updater-003070.app/Contents/Resources/xdelta3
29/12/09 17:46:47 [0x0-0x3b03b].com.transgaming.cityofheroes -rw-r--r-- root/staff 196233 2009-09-23 22:19:12 cider-COHE-Updater-003070.app/Contents/Resources/xdelta3.0s.tgz
29/12/09 17:46:47 [0x0-0x3b03b].com.transgaming.cityofheroes -rw-r--r-- root/staff 0 2009-10-29 08:49:30 cider-COHE-Updater-003070.app/Icon\r
29/12/09 17:46:47 tgApplyPatch[1091] applyLocalPatch
29/12/09 17:46:47 [0x0-0x3b03b].com.transgaming.cityofheroes 2009-12-29 17:46:47.417 tgApplyPatch[1091:10b] applyLocalPatch
29/12/09 17:46:48 tgApplyPatch[1091] applyUpdate
29/12/09 17:46:48 [0x0-0x3b03b].com.transgaming.cityofheroes 2009-12-29 17:46:48.670 tgApplyPatch[1091:10b] applyUpdate
29/12/09 17:46:49 tgApplyPatch[1091] Spawning /tmp/tgUpdate_00018ec8//cider-COHE-Updater-003070.app/Contents/MacOS/iPatcher -restart -delete '/Applications/City of Heroes.app' &
29/12/09 17:46:49 tgApplyPatch[1091] Exiting
29/12/09 17:46:49 [0x0-0x3b03b].com.transgaming.cityofheroes 2009-12-29 17:46:49.211 tgApplyPatch[1091:10b] Spawning /tmp/tgUpdate_00018ec8//cider-COHE-Updater-003070.app/Contents/MacOS/iPatcher -restart -delete '/Applications/City of Heroes.app' &
29/12/09 17:46:49 [0x0-0x3b03b].com.transgaming.cityofheroes 2009-12-29 17:46:49.215 tgApplyPatch[1091:10b] Exiting

Hope it helps,

Netphenix5.

Which MacOS X version are you running?

Also you mentioned it was a shared computer - is it heavily modified?