2) The standard list of questions is there because it works. While it may not be necessary for many interactions, it's been tried and true to significantly address a large portion of issues that arise. I have to answer the same questions when I interact with CS as you folks do, and most of the time (although not all) I know exactly whats going on
Twice in as many weeks the old is it plugged in and switched on has been as far down any list I have had to go. One laptop that wasn't charging, the second was a piece of lab equipment that came back from the vendor and 'wasn't working'.
Lists work, thats why they are there.
Oh and obligatory link
http://bannable-offenses.blogspot.com/
When all else fails, feed em to a dragon.
*thinks about starting a suggestion thread for an in game Dragon*
@Catwhoorg "Rule of Three - Finale" Arc# 1984
@Mr Falkland Islands"A Nation Goes Rogue" Arc# 2369 "Toasters and Pop Tarts" Arc#116617