Crashes ingame once, then stops even getting in-game
By
Akaiku,
Posted on: 2009-09-29 22:55 in ALL ACCESS Gameplay Technical Issues Bugs
you need to post a Hijackthis report also. do a disc clean up and defrag everything. also try a scan disc.
Quote:
In what way did it not help? You couldn't get back into the game? You crashed again right away? Or after another few hours?| Tried rebooting, didn't help. |
Check out this thread, Common Solutions & Posting Guidelines
Then post the results of this program:
- HijackThis - it will show us what's running on your computer concurrently with CoH. Click on "Do a system Scan and save a logfile." It will automatically open up Notepad and put the info there. Make sure Wordwrap is off in Notepad (Format > Wordwrap unchecked) before you cut and paste here.
Also, you're down to the last 10% of your hard drive, which starts to freak Windows out. So...
1. Go to control panel and then Add/Remove Programs and get rid of any programs you don't need any more.Also, there's been a slight memory leak in the game, causing it to start out using 800k of RAM and then creeping up to 1.5G of RAM. Even for computers with many times the amount of RAM, hitting the 1.5G mark makes the game unstable. If that's happening to you (check Program Manager stats), then use the command /unloadgfx to flush the memory about once an hour.
2. Go into Windows Explorer (not the Internet Explorer) and right click on your C: drive and chose Properties. Under the General Tab, you'll see a button for Disk Cleanup, run it and get rid of deleted (recycle bin) and temp files.
3. Under the General Tab, make sure Indexing is not selected. Unless you need to do quick searches of your documents on a regular basis, you don't need this. It may take a while to propagate the un-indexing to all the sub-folders.
4. Go to the Tools Tab and click on the defrag button. Run the defragger. It may take an hour or two to defrag. Make sure the computer doesn't power down during it (you'll find power options where you change the screen saver -- right click on desktop...).
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Hijack this log after it started doing that again (sometimes the problem goes away after a while.)
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:58:26 PM, on 9/30/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files (x86)\AIM6\aim6.exe
C:\Program Files (x86)\DAEMON Tools Lite\daemon.exe
K:\fahspy150\FahSpy.exe
C:\Program Files (x86)\Electronic Arts\EADM\Core.exe
H:\Program Files (x86)\Stardock\Impulse\Now\ImpulseNow.exe
C:\Program Files (x86)\Xfire\xfire.exe
H:\Program Files (x86)\VMware\VMware Player\hqtray.exe
C:\Program Files (x86)\AIM6\aolsoftware.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe
C:\Program Files (x86)\Sprint\Sierra Wireless\Sprint PCS Connection Manager\SPCSCM.exe
C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
C:\Program Files (x86)\Mozilla Firefox 3.1 Beta 2\firefox.exe
C:\Windows\SysWOW64\NOTEPAD.EXE
K:\Fraps\fraps.exe
C:\Program Files (x86)\EVGA Precision\EVGAPrecision.exe
C:\Program Files (x86)\EVGA Precision\Bundle\OSDServer\RTSS.exe
C:\Program Files (x86)\Folding@home\Folding@home-gpu\Folding@home.exe
C:\Users\Idune\AppData\Roaming\Folding@home-gpu\FahCore_11.exe
K:\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.6.0_15\bin\jp2ssv.dll (file missing)
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [EVGAPrecision] "C:\Program Files (x86)\EVGA Precision\EVGAPrecisionWrapper.exe" /s
O4 - HKLM\..\Run: [VMware hqtray] "H:\Program Files (x86)\VMware\VMware Player\hqtray.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Aim6] "C:\Program Files (x86)\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [nHancer] "C:\Program Files\nHancer\nHancer.exe" /tray
O4 - HKCU\..\Run: [Steam] "e:\program files (x86)\steam\steam.exe" -silent
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKCU\..\Run: [FahSpy] "K:\fahspy150\FahSpy.exe"
O4 - HKCU\..\Run: [EA Core] "C:\Program Files (x86)\Electronic Arts\EADM\Core.exe" -silent
O4 - HKCU\..\Run: [SansaDispatch] C:\Users\Idune\AppData\Roaming\SanDisk\Sansa Updater\SansaDispatch.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: ImpulseNow.lnk = H:\Program Files (x86)\Stardock\Impulse\Now\ImpulseNow.exe
O4 - Startup: Xfire.lnk = C:\Program Files (x86)\Xfire\xfire.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files (x86)\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O10 - Unknown file in Winsock LSP: h:\program files (x86)\vmware\vmware player\vsocklib.dll
O10 - Unknown file in Winsock LSP: h:\program files (x86)\vmware\vmware player\vsocklib.dll
O13 - Gopher Prefix:
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{3621755C-AA24-4281-B969-7BCCF4B29757}: NameServer = 4.2.2.1,4.2.2.2
O17 - HKLM\System\CCS\Services\Tcpip\..\{9270CB49-6FB3-4EE4-A107-3D7A6D25F655}: NameServer = 68.28.50.91 68.28.58.92
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspn et_state.exe (file missing)
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: Creative ALchemy AL1 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL1Licensing.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MPICH2 Process Manager, Argonne National Lab (mpich2_smpd) - Unknown owner - C:\Program Files (x86)\Folding@Home Windows SMP Client V1.01 - Copy\smpd.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: nHancer Support (nHancer) - KSE - Korndörfer Software Engineering - C:\Program Files\nHancer\nHancerService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: SPCSUtilityService - Sprint Spectrum, L.L.C - C:\Program Files (x86)\Sprint\Sierra Wireless\Sprint PCS Connection Manager\SPCSUtilityService.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: TVersityMediaServer - Unknown owner - k:\Program Files (x86)\TVersity\Media Server\MediaServer.exe
O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - H:\Program Files (x86)\VMware\VMware Player\vmware-ufad.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files (x86)\Viewpoint\Common\ViewpointService.exe
O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - H:\Program Files (x86)\VMware\VMware Player\vmware-authd.exe
O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe
O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 10100 bytes
I've got my stalker Artimis Setelana. She has 317 badges last I checked. Yay!
Also 2 servers worth of alts, 3 of which aren't catgirls. Mew.
Quote:
Please answer my question at top.|
Originally Posted by Zombie Man
In what way did it not help? You couldn't get back into the game? You crashed again right away? Or after another few hours?
Check out this thread, Common Solutions & Posting Guidelines Then post the results of this program:
Also, you're down to the last 10% of your hard drive, which starts to freak Windows out. So... 1. Go to control panel and then Add/Remove Programs and get rid of any programs you don't need any more.Also, there's been a slight memory leak in the game, causing it to start out using 800k of RAM and then creeping up to 1.5G of RAM. Even for computers with many times the amount of RAM, hitting the 1.5G mark makes the game unstable. If that's happening to you (check Program Manager stats), then use the command /unloadgfx to flush the memory about once an hour. |
Did you clean up your hard drive as suggested?
Did you monitor your memory usage by way of Task Manager and try the /unloadgfx to keep RAM usage to under 1.3G?
Speeding Through New DA Repeatables || Spreadsheet o' Enhancements || Zombie Skins: better skins for these forums || Guide to Guides
As soon as the game went fullscreen from the loading bar it crashed.
I defragged, I do have 18.5 gigs free on the drive city is installed on, which is also my os drive.
No I didn't monitor it, as I play full screen and that doesn't work well, but yes, I used /unloadgfx every 10 or so minutes.
I've got my stalker Artimis Setelana. She has 317 badges last I checked. Yay!
Also 2 servers worth of alts, 3 of which aren't catgirls. Mew.
OK, then. I'm out of ideas.
You might want to open up a Customer Service ticket and go through their steps and diagnostic tools.
Speeding Through New DA Repeatables || Spreadsheet o' Enhancements || Zombie Skins: better skins for these forums || Guide to Guides
remove the game from the drive the OS is on and install it in another drive. there may be a conflict with having it installed in the same place as the OS. if that doesn't work then yeah, contact support.
Okay, after a few hours of playing city, I get a "city of heroes has encountered a problem and needs to close. The crash occurred in" error.
Yes, it doesn't say where it crashed in.
Any ideas?
Also, here is my CoHhelper thinggy.
---System information gathered by CoH Helper version 0.1.1.8---
DxDiag gathered at September 29, 2009 22:53 (-07:00)
Operating System: Windows Vista Ultimate (6.0, Build 6002) Service Pack 2 (6002.lh_sp2rtm.090410-1830)
System Manufacturer: OEM
System Model: OEM
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~3.6GHz
Memory: 6134MB
.Net Memory Report: 3392MB out of 6134MB available
Page File: 15930MB (2967MB currently in use)
C Drive: (WDC WD2500KS-00MJB0 ATA Device) 14506MB out of 138473MB (10%) free
D Drive: (ST3750640AS ATA Device) 106097MB out of 715402MB (14%) free
E Drive: (WDC WD2500KS-00MJB0 ATA Device) 14076MB out of 99998MB (14%) free
G Drive: (WDC WD6400AACS-00G8B1 ATA Device) 168MB out of 199MB (84%) free
H Drive: (WDC WD6400AACS-00G8B1 ATA Device) 498525MB out of 610277MB (81%) free
J Drive: (ST31500341AS ATA Device) 168MB out of 199MB (84%) free
K Drive: (ST31500341AS ATA Device) 1356404MB out of 1430596MB (94%) free
F Drive: (SONY DVD RW DRU-865S ATA Device) zero-size drive
I Drive: (HGNWBSD N45MZWHIN SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 285
Manufacturer / Chip: NVIDIA / GeForce GTX 285
Video Memory: 3817 MB
Driver Version: 8.16.0011.9103
Driver Date: 9/19/2009 3:01:36 AM
Driver Language: English
Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5898
Driver Date: 7/20/2009 6:52:38 PM
Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5898
Driver Date: 7/20/2009 6:52:38 PM
Sound Device Description: Realtek HDMI Output (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5898
Driver Date: 7/20/2009 6:52:38 PM
WMI Information
Motherboard Manufacturer: EVGA
Motherboard Model: (empty)
Motherboard Product: 132-BL-E758
Motherboard Version: Tylersburg
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: IntelR - 42302e31
BIOS Release: 20090417000000.000000+000
Registry Information for Current User
Resolution: 1920x1080
3D Resolution: 1920x1080 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Very High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: 4x
Anisotropic Filtering: 16x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 2.000
Entity Detail Level: 2.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.000
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 169209 bytes/second
Current Game Version: 1600.20090902.5T2
Installation Directory: C:\City of Heroes
Tried rebooting, didn't help.
I've got my stalker Artimis Setelana. She has 317 badges last I checked. Yay!
Also 2 servers worth of alts, 3 of which aren't catgirls. Mew.