I suggest putting your question to the folks in the Technical Issues and Bugs forum (here). There's bound to be someone there that can help you get sorted.
Best of luck! 
Leader of Legion of Valor/Fallen Legion (Victory server)
http://legionofvalor.guildportal.com / http://fallenlegion.guildportal.com
StainedGlassScarlet - L50 Spines/Inv Scrapper | Badges: 1,396
Avatar detail taken from full-size piece by Douglas Shuler here
I've tried to work through the site's technical assistance, and to say that they didn't seem to care would be an understatement. Per instructions, I've unblocked the ports the game seems to use, allowed access through my firewall, etc, etc...
But my problem is that my updater is making it roughly 15 megs into a 3 gig download before it resets and starts the whole process over again.
I've written the tech assistance guys again, but I don't anticipate anything other than a reply to a link with another blanket troubleshooting tool, without any regard that my problem could be unique, or require specific attention.
*Deep sigh*
Sorry, sometimes I get aggrevated at the dehumanization of all customer service.
On that note, has anyone had this problem before? Is there anything I can do to test if the problem is on my system, my network adapter, software, etc?
I appreciate any advice or information.