CD Key under wrong Account
By
Sapphic_Neko,
Posted on: 2009-02-11 09:17 in ALL ACCESS Gameplay Technical Issues Bugs
Welcome to the game and the forum!
They should be able to fix it, but the only tricky question is whether they will. Since you're a newbie, I hope they would be nice about it. So - find a post by GhostRaptor (announcements is a good place) and send a petition from the support page linked in his signature, alternatively, send him an email: ghostraptor (at) ncsoft (dot) com
The wisdom of Shadowe: Ghostraptor: The Shadowe is wise ...; FFM: Shadowe is no longer wise.
; Techbot_Alpha: Also, what Shadowe said. It seems he is still somewhat wise 
; Bull Throttle: Shadowe was unwise in this instance...; Rock_Powerfist: in this instance Shadowe is wise.; Techbot_Alpha: Shadowe is very wise *nods*; Zortel: *Quotable line about Shadowe being wise goes here.* Ok, thanks! I did send a petition in-game and an email to PlayNC just to be sure! Do you think they won't be able to do it because I'm a newbie?
Actually, your newbie status is about the only reason they would do it. CoX Customer Service are extremely friendly and understanding, however messing around with accounts is a tricky business. It should just be a case of them freeing up the code again and applying it to your existing trial account... but since I don't work for NC, I can't guarantee it.
Since you've already /petitioned, you'll want to keep on top of any emails that support send you. As soon as you get the first (guaranteed to be automated) "Thank you for contacting...", use the link in that email to go to the support site and pretty much repeat everything you put in the original ticket. I'd recommend including the Trial Account code as well as the Retail account code, and very specifically asking that they apply the retail code to the trial account. Explain that you are new to the game and didn't know that it would create a separate account.
[Edit: Oh, and the odds are that you will lose ANY characters created on the retail account, but will get your trial account characters back. Don't get too attached to the ones you're about to lose.]
The wisdom of Shadowe: Ghostraptor: The Shadowe is wise ...; FFM: Shadowe is no longer wise.
; Techbot_Alpha: Also, what Shadowe said. It seems he is still somewhat wise ; Bull Throttle: Shadowe was unwise in this instance...; Rock_Powerfist: in this instance Shadowe is wise.; Techbot_Alpha: Shadowe is very wise *nods*; Zortel: *Quotable line about Shadowe being wise goes here.*
Incidentally, welcome to the game! We ran into each other last night, as it turns out... I was the red and gold helmeted chap called Marrek. One of the chaps on the roof... *winks*
Nice to see we didn't put you off the game!
I've done something similar, (i had a US CoH account and bought CoV EU 
), support was very helpful and sorted me out. Just send them an email detailing the problem they will probably send a mail back asking for some stuff to verify it's actually you the account holder who is requesting it. Once they get that they'll sort you out i'm pretty sure of.
Ok, thanks for all your replies so far! Do you know how long it took? I've got another week of my holiday so I have loads of time but the Trial is getting boring because my maximum influence is 50k 
and max lv14 .
We're not sure how long it will take, and there's some rather bad news coming out of NC's offices in Brighton today, so unfortunately you may not get a response as speedily as you would hope.
[Edit: Having said that, I don't necessarily mean it won't be done within a couple of days... but it might take a couple of days.]
The wisdom of Shadowe: Ghostraptor: The Shadowe is wise ...; FFM: Shadowe is no longer wise.
; Techbot_Alpha: Also, what Shadowe said. It seems he is still somewhat wise ; Bull Throttle: Shadowe was unwise in this instance...; Rock_Powerfist: in this instance Shadowe is wise.; Techbot_Alpha: Shadowe is very wise *nods*; Zortel: *Quotable line about Shadowe being wise goes here.* Well, I received a reply and they said they won't be able to do it because it is a US Code. Well, that's a waste of money.
Hey everybody, I recently bought CoH CD Key and I accidentaly made a new account with that CD Key. What should I do? I have all my details and I still have the code but it actually made a completely new account. Now I know what I should of done was, Upgrade my Trail Account but, do you think PlayNC could fix this? Thanks!