Can't load the game since last patch


Gaia

 

Posted

Hi there, heroes (and... er... villains)!

Look, I have a friend with a weird problem since last patch (the one we had on 24th june, I think).

He downloaded and applied this patch normally, but since then, his game is not working properly anymore.

Every time he runs the launcher, it performs a checksum of the whole game, then it says "downloading file manifest". Looks like nothing happens for some minutes, then it starts downloading files, for quite a long time, then it starts checksumming again.... and the cycle starts over again.

He has tried uninstalling and reinstalling from the DVD, but it keeps doing the same.... What could be the problem? Any suggestions? I've checked a lot of posts here, but nothing seemed to be the solution...

Thanks a lot in advance!

Saint Kith, Union's lvl 50 scrapper


 

Posted

Had this happen in the past.
There's a checksum file - can't remember exactly what its called - sorry. If it gets corrupted the installer will compare the files against it and find they don't match and download again. If you delete it the game should check all files when you ask it to and then fix any that are wrong.
If you uninstall and reinstall to the same folder it may not delete this. If no-one can tell you the name of the file a reinstall to a new folder should resolve it but much quicker to delete the file and then only need to download the corruped files.


Mind of Gaia lvl 50 Defiant's first Mind/Storm 'troller.
Deadly Doc 50 Dark/Dark Corr
and lots more on Pinnacle,Union and Defiant

 

Posted

Thanks a lot for your answer, Gaias.
That was my first thought, too. I tried deleting the checksum file first, with no luck. I even copied mine on his computer, but didnt work either


 

Posted

Just for the record, this friend of mine was about to get a new computer, so we've waited to see if that solved this problem. It didn't.

So, is this a normal behaviour of the updating system? Updating from Issue 4 (the last issue included on the game DVD) really takes SO much?

If it's not the computer, and it's not the game... then what? The ISP? He has cable with Virgin, if that helps... Can this really have to do with the issue?


 

Posted

Please ask your friend to send a petition to our support team via the Knowledge Base interface (link through from the Support page linked in my sig, below).

This is the sort of thing where it's always best to get in contact with our support team ASAP rather than working through forums (there is no official support done on these forums, although the CS team members do occasionally take a look if they aren't busy with petitions).