Vetran Badge Problem
By
Odacer,
Posted on: 2009-06-13 17:34 in ALL ACCESS Gameplay Technical Issues Bugs
Go to the NCSoft Games site and log in to your account. Select Game Accounts and then the account you need to look at. Their is a section labeled Veteran Rewards that lists the dates you become eligible for each reward or the date that a reward was awarded to your account. The 63 month badge is currently in grey for me since it is not awarded yet as it is due in the future.
If the date has passed for your 60 month badge to be awarded and you have not received it, put in a support ticket from that same site listing the date it "says" you were awarded the badge. If you get a response that seems they don't understand what you are talking about, ask that it be escalated to a higher level Customer Support person. At that point you may want to email either Avatea, EMpulse, Nivienne, or TheOcho and ask if they can assist with getting it looked at.
Hopefully, it is just matter of it not having reached the award date quite yet.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
The 60 month badge is not showing in my plaync acct greyed out or not, yet I can say it should have been now, the last one was granted March 12th and the monthly payment was processed that very day. The following payments were processed April 12th and May 12th, with another not due until June 27th due to my 15 days for referring a friend back.
I am 100% sure either it is delayed I am wanting to know if this is a bug or if I am indeed having to wait on a highly anticipated bonus because I referred someone to the game. I'd just as soon give up those days and get my badge.
What TJ said, start a ticket with CS, have it escalated if need be. I've heard of issues in the past when free months were awarded, pushing the payment dates back and also pushing your Vet award dates back. (Which shouldn't happen, but does on occasion.)
Escalating through CS is your only real recourse. Have a little patience, and don't rage on Customer Support, they're there to help resolve any issues, they don't cause them. If anything, your badge will be a couple of days late, just make sure that your award dates are still accurate by checking you account.
I recall seeing that there was a problem with vetran badges being rewarded but I can't find it now. Does anyone know if there is still a problem?
I ask because I was due to get my 60 month badge friday and it has not arrived, I am concerned because I referred a friend back to the game I am hoping I didn't lose it for 15 days until I have to pay again.
Can someone shed some light on this Customer Support was not very helpful and I am sitting a little steamed that it hurt me to refer someone back.
(I have already checked all my Credit Card statements for 6 month to see no lapse and for those times the vet badges were on the date my card got charged)