Crashing upon startup
By
Mandu,
Posted on: 2009-06-13 13:01 in ALL ACCESS Gameplay Technical Issues Bugs
CoHHelper please.
Don't count your weasels before they pop dink!
First, post a log from running CoH Helper as it will give information about your system and the CoH installation and settings.
Second, post a log from running HijackThis. This will show what else is going on on your computer while you are playing CoH.
I'd recommend ending with Zloth's ++ Common Solutions & Posting Guidelines ++ thread that is stickied in this forum.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
---System information gathered by CoH Helper version 0.1.1.7---
DxDiag gathered at June 13, 2009 19:39 (-04:00)
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp1.020828-1920)
System Manufacturer: ASUSTeK Computer INC.
System Model: A7N8X-X
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: AMD Athlon(tm) XP 2200+, ~1.7GHz
Memory: 1536MB
.Net Memory Report: 1091MB out of 1535MB available
Page File: 2604MB (319MB currently in use)
C Drive: (WDC WD400JB-00FMA0) 6103MB out of 38154MB (15%) free
P Drive: (WDC WD3200AAJB-00J3A0) 280756MB out of 305242MB (91%) free
E Drive: (SAMSUNG CD-R/RW SW-252F) zero-size drive
F Drive: (DVDRW IDE 16X) zero-size drive
G Drive: (CF4834B FZG441C SCSI CdRom Device) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.0001.0904 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor: COMPAQ FS7600 Color Monitor
Monitor's Max Resolution: 1280,1024
Video Device Name: RADEON X800 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor AGP (0x554D)
Video Memory: 256.0 MB
Driver Version: 6.14.0010.6925
Driver Date: 2/25/2009 5:41:10 PM
Driver Language: English
Sound Device Description: Realtek AC97 Audio
Driver File: ALCXWDM.SYS
Driver Version: 5.10.0000.5100
Driver Date: 2/27/2003 4:03:52 PM
WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: A7N8X-X
Motherboard Version: REV 2.xx
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: Nvidia - 42302e31
BIOS Release: 20040203******.******+***
Registry Information for Current User
Resolution: 2147483647x2147483647
3D Resolution: 0x0 (Not using renderscale)
Full Screen: No
Maximized: No
Screen Position: Unknown, Unknown
Refresh Rate: UnknownHz
Vertical Sync Enabled: No
Physics Quality: Unknown (2147483647)
Maximum Particles: Unknown
Max Particle Fill? Unknown
Physics Card Enabled: No
Anti-aliasing: Unknown (2147483647)
Anisotropic Filtering: Unknown (2147483647)
Texture LOD Bias: Unknown (2147483647)
Water Effects: Unknown (2147483647)
Bloom: Unknown (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (2147483647)
World Texture Level: Unknown (2147483647)
Character Texture Level: Unknown (2147483647)
World Detail Level (Vis_Scale): Unknown
Entity Detail Level: Unknown
Shadows Enabled: No
Gamma Correction: Unknown
Geometry Buffers (VBOs) Enabled: No
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: Unknown
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: Unknown
Music Sound Volume: Unknown
Show Advanced Graphics Options: No
Overall Graphics Quality: Unknown
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 949115 bytes/second
Current Game Version: 18.20090422.5T
Installation Directory: P:\City of Heroes\City of Heroes
Mod files in the Data directory
No modifications found
You are going to need to update to (at least) Service Pack 2 most likely before we can get accurate information.
There are so many security holes on systems unpatched systems that I'm surprised people's computers still run.
I'd recommend installing all the way to Service Pack 3, but with a few caveats. Do a FULL Defrag before installing Service Pack 2. You can download it from here as the standalone full installer. After installing SP2, let it reboot, check to make sure things are working as they should. Once you know things are stable, do another FULL Defrag and then download and install Service Pack 3 which you can get here as the full installer. After the reboot, go to Windows Updates and install ANY updates listed as High Priority updates. I'd also recommend installing any listed as Software, Optional updates.
You may want to see if there are newer audio drivers as well. It's odd what quirks audio drivers can have on video issues.
Once you have that done, if you are still having problems then run CoH Helper again and post it's output as well as the log from running HijackThis.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
OK so I recently updated my video drivers, and everything is running great... except CoH.
When I run the updater and click "next" the game crashes and I get this error message: The instruction at "0x5ed26e18" referenced memory at "0x00000564". Memory could not be "read"
I'm not sure what that means, any help would be awesome.