Friend having trouble

I got a friend a free trial, but they're running into an odd graphical error on the character creation screen.

http://img.photobucket.com/albums/v4...v/odderror.jpg

I've never seen this myself, so I'm not sure what's causing it. They suggested it might be because they're using a widescreen monitor, but I couldn't find anything searching around the support stuff that could help with that.

Anybody know what it is, or have a suggestion?

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When I first started playing COH, I had that issue, what is their graphics/cpu situation like?

They may have to start in safe mode and adjust graphics to match what will work with their computer. Another option is to reduce their graphics slider down a notch or two and see if that helps.

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They're using a nvidia geforce go 7300 128mb/centrino duo.

They just tried running in Safe Mode and the screen was okay, so hopefully we can try what you suggested and there won't be any further problems. If there is, I'll probably be back here...

Thanks though, I hope it works!

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[ QUOTE ]
They're using a nvidia geforce go 7300 128mb/centrino duo.

They just tried running in Safe Mode and the screen was okay, so hopefully we can try what you suggested and there won't be any further problems. If there is, I'll probably be back here...

Thanks though, I hope it works!

[/ QUOTE ]

The 7300 wasn't made for high end 3D gaming. Your friend will need to shut off or significantly lower most graphical fx. That's also a laptop graphics chip, so, upgrades may not be an option, check with the manufacturer's website to see if the graphics can be upgraded.

Also, if the RAM on that laptop is less than a Gig, expect lots of slowdowns and rubberbanding and stuttering. If 1 Gig, there will be the occasional slowdown, especially while zoning. If 2 Gigs, then no problems from RAM.

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I don't think you need drastic changes.
This actually happened to me, just have your friend lower the in-game resolution to the next lowest available.

That fixed it for me since my in-game resolution was higher than my desktop one (1280x800)

Hope that helps.

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Also note that "safe mode" uses default settings: 800x600 If I remember correctly.

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[ QUOTE ]
I don't think you need drastic changes.
This actually happened to me, just have your friend lower the in-game resolution to the next lowest available.

That fixed it for me since my in-game resolution was higher than my desktop one (1280x800)

Hope that helps.

[/ QUOTE ]

I'd agree here, in part at least. I had the exact same thing happen on a laptop running Vista, because the game kicked off in a resolution that didn't match the desktop. IIRC, I had the game at 1024 * 768, with the desktop at 1280 * 800. I agree it was a different resolution, but in my case the game was smaller than the desktop.

YAMMV, but I fixed it by banging the bit in the registry that sets the game to run windowed. As it happens, I run windowed anyway, since it makes "alt-tabbing" much easier.

That said, even if you do want to run full screen, starting in windowed mode will allow you to get into the game, at which point you can set back to full screen. At this point, make sure to chose your desktop resolution and you should be good to go.

Something else that might be well worth looking at to help out here is TweakCOH - a very handy dandy tool that allows you to monkey with the display settings before you've even started the game.

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run the game in windows mode

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