Trying to reactivate old account

So I stopped playing about 4 years ago, and since theres now a mac version, decided to start back up again

I know my game login and password, but do not have the serial code for that, I started playing when the game launched, some things are hard to keep up with over the course of 5 years

anyways, I know that game accounts and master accounts are different (I don't even remember having a master account, but then again its been a while) but when I try and log my account in in the game itself it says that its expired and asks if i want to view it on a web page.

I click yes and it takes me to an error page, and if i try and log into the master account with my game account it tells me somethings wrong basically

What do I do?

Well, you are posting here, so you got something right..

You can't log into your game until you reactivate the account.

You can't reactivate your account without having your NCSoft account info.

Contact support to find your username/password. They will probably ask you certain questions to verify your identity. Take it from there.

Otherwise, if there isn't much on your old account that you care to lose, use a new retail code to start a new one.

I'm posting on a second account, I bought this one recently when I couldn't figure out my old account info to log into the site, then once I got it installed and the new account made I tried logging in my old account on the game login screen and it worked, but was obviously inactive, and then the rest is up there.

I sent one of the ask a question things with my email and everything stating everything I said above, If i don't hear back by the time I get off of work tomorrow I'll call customer support