Kind of..have a problem with the online store..

Well...it's the first time I've ever had a problem with the online store but...

I just bought the GvE item pack, the wedding pack and the mac edition item pack..

Now, the problem is that instead of getting that, I got two mac edition item pack and one wedding pack, no GvE edition item pack is present...

I don't know how it happened, but by checking billing, I indeed was billed for two mac edition item packs instead of just one and no GvE edition pack. And it hasn't been sent to a new or trial account either.

Normally I just wouldn't bother and go ahead and buy the GvE items once again, but I'm kind of afraid that it'll do the same thing...

Is there anyway to turn once of those mac item packs into the one I want?

I'd try contacting support and see if you can get them to reverse the sale.. (as long a you don't apply the codes to anything)

The problem is, since it's bought online, it's already applied automatically....

[ QUOTE ]
The problem is, since it's bought online, it's already applied automatically....

[/ QUOTE ] No, it should be in your NCsoft account, but it shouldn't have applied to your game account unless you clicked the button "apply code" after you purchased it.

Also, you wouldn't have been able to apply the same retail code to the same game account twice.. so at least one of them will still be in your account as an "unused code".

Support should be able to clearly see that when they look into it, and reverse that particular charge. Then you'll probably still have to re-try buying the GvE pack again though.

That's weird, no code shows as "unused" in my account. Guess that clearly shows that there was a bug somewhere.

Every code bought on May 14th has been used on the account, I bought three packs, there's three used codes. If what you say is true, then it shouldn't have happened.

Guess I'll contact support now.

At the very bottom of your "Game account Details" it should give you a list of "Serial Codes Used on this Account".

GvE and Wedding packs are both specifically labeled, but the Mac edition will just say "Retail".

If it shows 2 Retail codes for today.. then that's really strange for it to have applied the second time. lol

If it doesn't, then recheck your "NCsoft Account Management" screen in the "Use a Serial Code" section to see if hiding in there.

For example, mine says "You have 4 unused serial code(s)", and when I click the link, it gives me the option to use one of them. (I have 2 trials each for Lineage II and Guild Wars sitting in there)

I hope you get a swift response from Support.